Bookmarks feature of google toolbar is not working in the Ubuntu firefox 3.0 version

[shellmich]

Binary package hint: firefox-3.0

Some days before I installed the Google Toolbar for Firefox 3.1.20080605L (which is now compatible with Firefox 3.0. Everything seem to work fine except the bookmarks feature. Normally, clicking Bookmarks on the Toolbar should show all my bookmarks (after I have signed in the Google Toolbar with my Google Account). Now, clicking Bookmarks shows "Downloading bookmarks..." for ever (until I release the Bookmarks button).

Others seem to have the same problem (see http://groups.google.com/group/FFToolbar-Group-Bugs/browse_thread/thread/ec7f94586c882c8). From the comments there it seems as if almost all users have this problem only with the Ubuntu 8.04.1 customized version of firefox-3.0. I can confirm that the problem doesn't exist on my macbook with Mac OS 10.5.3 and Firefox 3.0.

[John Markh (dragonsol)]

I just want to add, that by disabling ALL the extensions does not solve the problem.

[achab (gzmorell)]

I can confirm the problem appears on the oficial ubuntu hardy build of firefox in 2 different PCs with Kubuntu Hardy.
I have also to add that the problem does not apprears with the mozilla build of firefox.

[Chris Boyle (chris-boyle-1978)]

Can confirm the same problem on Ubuntu Hardy w/ALL updates using Firefox 3 that shipped with the distro. Firefox Error Console reports the following error, which I believe is associated:

Error: Cc['@google.com/toolbar/bookmark-wrapper;1'] is undefined
Source File: file:///home/monkey/.mozilla/firefox/lcygwos8.default/extensions/%7B3112ca9c-de6d-4884-a869-9855de68056c%7D/components/bootstrap.js -> file:///home/monkey/.mozilla/firefox/lcygwos8.default/extensions/%7B3112ca9c-de6d-4884-a869-9855de68056c%7D/lib/toolbar.js
Line: 150

There was a similar problem in FF2 on previous versions of Ubuntu. Installing Libstdc++5 and disabling/re-enabling Google Toolbar fixed the problem but the same has no effect on this problem.

[Sung Youngjoo (sungyz-deactivatedaccount)]

I am suffering from the same problem above.

I had tested that problem at the following environments.

MS-Windows XP + IE6 : OK
MS-Windows XP + FireFox3.0 : OK
Ubuntu 8.04 + FireFox 3.0 : not OK.

[Jorge Vicentini (jorgeevic)]

I am having this problem too. I have looked into similar reports in another web sites and the symptom is the same.

Google documentation for the Google Tool Bar

System Requirements: Linux Compatibility

If you'd like to run the Google Toolbar for Firefox on a Linux platform, make sure your system has glibc 2.3.5 or higher and libstdc++5. You also need to be running an x86 processor (PPC systems are not supported). We recommend using an official build of Mozilla Firefox from http://www.mozilla.org. Please note that the Toolbar is currently unavailable for Fedora Core 6.

How to determine if the problem is with glibc?
Libstdc++5 is the right version?

[John Vivirito (gnomefreak)]

Jorge Vicentini wrote:
> I am having this problem too. I have looked into similar reports in
> another web sites and the symptom is the same.
>
> Google documentation for the Google Tool Bar
>
> System Requirements: Linux Compatibility
>
> If you'd like to run the Google Toolbar for Firefox on a Linux platform,
> make sure your system has glibc 2.3.5 or higher and libstdc++5. You also
> need to be running an x86 processor (PPC systems are not supported). We
> recommend using an official build of Mozilla Firefox from
> http://www.mozilla.org. Please note that the Toolbar is currently
> unavailable for Fedora Core 6.
>
> How to determine if the problem is with glibc?
> Libstdc++5 is the right version?
>
>
it would be a whole lot better to use libstdc++6 so we can work away
from ++5 since hardy and above use ++6, as for us supporting this i
would say get it into Ubuntu if you can (talk to #ubuntu-motu and
upstream devs to see if we can and see if we can get it to build and
work properly but there have been issues with the tools bar for a long
time and im not sure IMHO that Ubuntu should take supporting it.

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

[Matthew Webb (bmatthew1)]

I was suffering the same problem with the Google Toolbar not downloading bookmarks in Firefox 3.

I solved it by typing the following into a terminal.

sudo apt-get install libxul-dev libstdc++5 gcc-4.1 libstdc++6

[BuZain (buzain)]

bmathew1's solution worked for me. After the apt-get command, I reinstalled the google toolbar and the bookmarks got downloaded and listed properly. Thanks bmathew1

[achab (gzmorell)]

The solution from bmathew1 also worked for me with Kubuntu Hardy and
Firefox 3.0 from ubuntu repos.

Thanks

2008/7/1 BuZain <email address hidden>:
> bmathew1's solution worked for me. After the apt-get command, I
> reinstalled the google toolbar and the bookmarks got downloaded and
> listed properly. Thanks bmathew1
>
> --
> Bookmarks feature of google toolbar is not working in the Ubuntu firefox 3.0 version
> https://bugs.launchpad.net/bugs/242153
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "firefox-3.0" source package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: firefox-3.0
>
> Some days before I installed the Google Toolbar for Firefox 3.1.20080605L (which is now compatible with Firefox 3.0. Everything seem to work fine except the bookmarks feature. Normally, clicking Bookmarks on the Toolbar should show all my bookmarks (after I have signed in the Google Toolbar with my Google Account). Now, clicking Bookmarks shows "Downloading bookmarks..." for ever (until I release the Bookmarks button).
>
> Others seem to have the same problem (see http://groups.google.com/group/FFToolbar-Group-Bugs/browse_thread/thread/ec7f94586c882c8). From the comments there it seems as if almost all users have this problem only with the Ubuntu 8.04.1 customized version of firefox-3.0. I can confirm that the problem doesn't exist on my macbook with Mac OS 10.5.3 and Firefox 3.0.
>

[Jorge Vicentini (jorgeevic)]

Bmatthew1: I tried your suggestion and didn't work in Ubuntu Hardy Heron
8.04; I need to close the session and start a new session?

Best Regards,

Jorge E. Vicentini

2008/7/1, bmatthew1 <email address hidden>:
>
> I was suffering the same problem with the Google Toolbar not downloading
> bookmarks in Firefox 3.
>
> I solved it by typing the following into a terminal.
>
> sudo apt-get install libxul-dev libstdc++5 gcc-4.1 libstdc++6
>
> --
> Bookmarks feature of google toolbar is not working in the Ubuntu firefox
> 3.0 version
> https://bugs.launchpad.net/bugs/242153
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "firefox-3.0" source package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: firefox-3.0
>
> Some days before I installed the Google Toolbar for Firefox 3.1.20080605L
> (which is now compatible with Firefox 3.0. Everything seem to work fine
> except the bookmarks feature. Normally, clicking Bookmarks on the Toolbar
> should show all my bookmarks (after I have signed in the Google Toolbar with
> my Google Account). Now, clicking Bookmarks shows "Downloading bookmarks..."
> for ever (until I release the Bookmarks button).
>
> Others seem to have the same problem (see
> http://groups.google.com/group/FFToolbar-Group-Bugs/browse_thread/thread/ec7f94586c882c8).
> From the comments there it seems as if almost all users have this problem
> only with the Ubuntu 8.04.1 customized version of firefox-3.0. I can confirm
> that the problem doesn't exist on my macbook with Mac OS 10.5.3 and Firefox
> 3.0.
>

[Matthew Webb (bmatthew1)]

I'm using Hardy Heron 8.04 but I didn't have to start a new session. I suppose you could try & see if that solves the problem.

Did you reinstall the toolbar after restarting the browser?

[Jorge Vicentini (jorgeevic)]

Bmattew1: Thanks!. I had previously removed the Ubuntu customization for
firefox. Once I added it again, It worked, so I have now my bookmarks.

Best Regards,

Jorge Vicentini

2008/7/2 bmatthew1 <email address hidden>:

> I'm using Hardy Heron 8.04 but I didn't have to start a new session. I
> suppose you could try & see if that solves the problem.
>
> Did you reinstall the toolbar after restarting the browser?
>
> --
> Bookmarks feature of google toolbar is not working in the Ubuntu firefox
> 3.0 version
> https://bugs.launchpad.net/bugs/242153
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "firefox-3.0" source package in Ubuntu: Confirmed
>
> Bug description:
> Binary package hint: firefox-3.0
>
> Some days before I installed the Google Toolbar for Firefox 3.1.20080605L
> (which is now compatible with Firefox 3.0. Everything seem to work fine
> except the bookmarks feature. Normally, clicking Bookmarks on the Toolbar
> should show all my bookmarks (after I have signed in the Google Toolbar with
> my Google Account). Now, clicking Bookmarks shows "Downloading bookmarks..."
> for ever (until I release the Bookmarks button).
>
> Others seem to have the same problem (see
> http://groups.google.com/group/FFToolbar-Group-Bugs/browse_thread/thread/ec7f94586c882c8).
> From the comments there it seems as if almost all users have this problem
> only with the Ubuntu 8.04.1 customized version of firefox-3.0. I can confirm
> that the problem doesn't exist on my macbook with Mac OS 10.5.3 and Firefox
> 3.0.
>

[John Vivirito (gnomefreak)]

since google hasnt released the code due to restricted/closed license there is nothing we can do with this extension. I suggest reporting bugs upstream for google toolbar in the future due to the reasons above

[shellmich (shellmich)]

Bmattew1: Thanks a lot!

I made only a small adjustment: I didn't install gcc-4.1 because the newer version (gcc-4.2) was already installed on my machine. This newer version seem to be also OK for the toolbar bookmark feature working correctly with Ubuntu 8.04.1 and the Firefox from the Ubuntu repository.

[achab (gzmorell)]

I can also confirm that works with gcc-4.2. Kubuntu Hardy and FF3 from
ubuntu repos.
Regards

2008/7/3 shellmich <email address hidden>:
> Bmattew1: Thanks a lot!
>
> I made only a small adjustment: I didn't install gcc-4.1 because the
> newer version (gcc-4.2) was already installed on my machine. This newer
> version seem to be also OK for the toolbar bookmark feature working
> correctly with Ubuntu 8.04.1 and the Firefox from the Ubuntu repository.
>
> --
> Bookmarks feature of google toolbar is not working in the Ubuntu firefox 3.0 version
> https://bugs.launchpad.net/bugs/242153
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in "firefox-3.0" source package in Ubuntu: Invalid
>
> Bug description:
> Binary package hint: firefox-3.0
>
> Some days before I installed the Google Toolbar for Firefox 3.1.20080605L (which is now compatible with Firefox 3.0. Everything seem to work fine except the bookmarks feature. Normally, clicking Bookmarks on the Toolbar should show all my bookmarks (after I have signed in the Google Toolbar with my Google Account). Now, clicking Bookmarks shows "Downloading bookmarks..." for ever (until I release the Bookmarks button).
>
> Others seem to have the same problem (see http://groups.google.com/group/FFToolbar-Group-Bugs/browse_thread/thread/ec7f94586c882c8). From the comments there it seems as if almost all users have this problem only with the Ubuntu 8.04.1 customized version of firefox-3.0. I can confirm that the problem doesn't exist on my macbook with Mac OS 10.5.3 and Firefox 3.0.
>

[erythrocyte (erythrocyte)]

Doing the following solved the problem for me:

1.Uninstall the google toolbar
2. sudo apt-get install libnspr4-dev libmozjs-dev
(libstdc++5 wasn't installed and neither were libxul-dev nor gcc-4.1 . I had gcc-4.2 and it worked.)
3. Reinstall google toolbar

Marking this bug fixed/solved.

[erythrocyte (erythrocyte)]

oops...i think the bug maintainer/author needs to check if the bug is fixed. maybe the bug should remain open until the firefox-3.0 package incorporates this fix. Marking confirmed for now.

[Haiyong (haiyeong)]

erythrocyte's method works for me. Thanks.

Ubuntu: 8.04 Hardy Heron
Firefox: 3.0.1 [Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.1) Gecko/2008071719 Firefox/3.0.1]
Google Toolbar: 3.1.20080605L

[mtn akd (mtnakd)]

im using ubuntu 8.04 as well and was having a problem only with my google bookmarks in toolbar. disabling ubuntu customization plug-in or disabling other add-ons didnt work. i solved my problem by typing following commands in the terminal :

sudo apt-get install libxul-dev libstdc++5 gcc-4.1 libstdc++6

hope, this sorts out yours as well !

[John Vivirito (gnomefreak)]

mtn akd wrote:
> im using ubuntu 8.04 as well and was having a problem only with my
> google bookmarks in toolbar. disabling ubuntu customization plug-in or
> disabling other add-ons didnt work. i solved my problem by typing
> following commands in the terminal :
>
> sudo apt-get install libxul-dev libstdc++5 gcc-4.1 libstdc++6
>
> hope, this sorts out yours as well !
>
>
libxul-dev should do nothing to help your issue since its only used to
build packages im sure other things as well but never to run a
program/app/extension and if it is needed to run the app it is a bug in
extension. Please file the bug upstream with google to update the
depends to use the above missing packages but libstdc++6 should be used
instead of ++5 since most pakcages in Ubuntu rely on ++6 so for example
its installed as a depend of firefox/xulrunner-1.9 you can find full
depends below:
gnomefreak@Development:~$ depends firefox-3.0
firefox-3.0
  Depends: fontconfig
  Depends: psmisc
  Depends: debianutils
  Depends: xulrunner-1.9
  Depends: libatk1.0-0
  Depends: libc6
  Depends: libcairo2
  Depends: libfontconfig1
  Depends: libfreetype6
  Depends: libgcc1
  Depends: libglib2.0-0
  Depends: libgtk2.0-0
  Depends: libnspr4-0d
  Depends: libpango1.0-0
  Depends: libstdc++6
  Depends: zlib1g

Closing this bug due to this not being a firefox issue nor a Ubuntu
issue, please file bug upstream with extension packager or Google whom
ever you can get in touch with.

 status invalid

--
Sincerely Yours,
    John Vivirito

https://launchpad.net/~gnomefreak
https://wiki.ubuntu.com/JohnVivirito
Linux User# 414246

[John Small (jds340)]

sudo apt-get install libxul-dev libstdc++5 gcc-4.1 libstdc++6

followed by a re-install of the Google toobar worked for me as well. Though I don't understand why.

[zeddock (zeddock)]

Brand new OS install
8.04 64bit
Tried without above being done and stayed saying "Downloading Bookmarks"
Used above steps and still same.

zeddock

[Matthew Webb (bmatthew1)]

Did you remember to uninstall the Toolbar & then restart your browser & reinstall it.?

[zeddock (zeddock)]

Yes.

It is still not working. Will try the below specific steps.

zeddock

On Mon, Sep 1, 2008 at 7:03 PM, bmatthew1 <email address hidden>wrote:

> Did you remember to uninstall the Toolbar & then restart your browser &
> reinstall it.?
>
> --
> Bookmarks feature of google toolbar is not working in the Ubuntu firefox
> 3.0 version
> https://bugs.launchpad.net/bugs/242153
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[zeddock (zeddock)]

That didn't work either.

Any other ideas?

zeddock

On Mon, Sep 1, 2008 at 9:35 PM, Zeddock Miller <email address hidden> wrote:

> Yes.
>
> It is still not working. Will try the below specific steps.
>
> zeddock
>
>
>
> On Mon, Sep 1, 2008 at 7:03 PM, bmatthew1 <email address hidden>wrote:
>
>> Did you remember to uninstall the Toolbar & then restart your browser &
>> reinstall it.?
>>
>> --
>> Bookmarks feature of google toolbar is not working in the Ubuntu firefox
>> 3.0 version
>> https://bugs.launchpad.net/bugs/242153
>> You received this bug notification because you are a direct subscriber
>> of the bug.
>>
>
>

[Matthew Webb (bmatthew1)]

The problem is, I'm not running a 64bit machine so my help is going to be a bit limited.

I suppose you could make a post on the Ubuntu Forums in the thread where this bug was originally reported. Maybe someone has some more advice. You'll find the thread here: http://ubuntuforums.org/showthread.php?t=836750

[d4v1dv00 (davidvoo)]

has anyone made it working with x64 yet?

[Trebacz (david-trebacz)]

It appears to be a known and reported issue with the Google Toolbar team in regards to x64 bit Linux systems. Google reports:

"Please note that the Toolbar doesn't currently support 64-bit systems. Some users have resolved this issue by installing an official build of Mozilla Firefox from http://www.getfirefox.com"

Hopefully you can view the issue at:

http://www.google.com/support/firefox/bin/static.py?page=known_issues.cs&knownissue=toolbarff_nodisplay_linux

You can "vote" that you are experiencing this bug on the page above.

[d4v1dv00 (davidvoo)]

Eventually the latest beta version 5 of Google Toolbar for Firefox now supports x64 of Firefox, though i havent tested it under Ubuntu but OpenSUSE only.

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