Inmediatly after upgrade to firefox 3.0-RC1 from official repo, bookmarks are lost, and toolbar (back, forward, reload, stop) doesn't work

[Lunguz]

Binary package hint: firefox-3.0

Inmediatly after upgrade to firefox 3.0-RC1 from official repo, bookmarks are lost, and toolbar (back, forward, reload, stop) doesn't work.

no additional comments.

1) The release of Ubuntu you are using, via 'lsb_release -rd' or System -> About Ubuntu.

$ lsb_release -rd
Description: Ubuntu 8.04
Release: 8.04

2) The version of the package you are using, via 'apt-cache policy packagename' or by checking in Synaptic.

$ apt-cache policy firefox
firefox:
  Instalados: 3.0~rc1+nobinonly-0ubuntu0.8.04.1
  Candidato: 3.0~rc1+nobinonly-0ubuntu0.8.04.1
  Tabla de versión:
 *** 3.0~rc1+nobinonly-0ubuntu0.8.04.1 0
        500 http://cl.archive.ubuntu.com hardy-updates/main Packages
        100 /var/lib/dpkg/status
     3.0~b5+nobinonly-0ubuntu3 0
        500 http://cl.archive.ubuntu.com hardy/main Packages

3) What you expected to happen

Work normal with firefox, bookmarks, etc... navigate....

4) What happened instead

No bookmarks, toolbar doesn't work, etc...

ProblemType: Bug
Architecture: i386
Date: Tue Jun 10 10:24:04 2008
DistroRelease: Ubuntu 8.04
Package: firefox-3.0 3.0~rc1+nobinonly-0ubuntu0.8.04.1
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=es_CL.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-18-generic i686

[Alexander Sack (asac)]

On Tue, Jun 10, 2008 at 02:30:21PM -0000, Lunguz wrote:
> Public bug reported:
>
> Binary package hint: firefox-3.0
>
> Inmediatly after upgrade to firefox 3.0-RC1 from official repo,
> bookmarks are lost, and toolbar (back, forward, reload, stop) doesn't
> work.

Please ensure that firefox was properly restarted after the
upgrade. maybe consider to relogin.

also try to disable your extensions in tools -> addons or start
firefox in safe-mode from a terminal like

 firefox -safe-mode

and disable your extensions there.

 status incomplete

 - Alexander

[Adam (aprzywecki)]

I can confirm that after the latest firefox update, the bookmarks disappear. Launching firefox from a terminal gives:

(firefox:6024): GnomeUI-WARNING **: While connecting to session manager:
Authentication Rejected, reason : None of the authentication protocols specified are supported and host-based authentication failed.

Deleting the .mozilla directory and importing old bookmarks works for a while, but eventually the bookmarks
disappear again. Clicking on "tools -> addons" as suggested above crashes the browser.

[Adam (aprzywecki)]

I would like to add that back/forward buttons eventually become grayed out, and so are "file, edit, view, history, etc.". Mousing over the menu items makes the black again, but they cannot be clicked.

adam@mishkin:~$ apt-cache policy firefox
firefox:
  Installed: 3.0~rc1+nobinonly-0ubuntu0.8.04.1
  Candidate: 3.0~rc1+nobinonly-0ubuntu0.8.04.1
  Version table:
 *** 3.0~rc1+nobinonly-0ubuntu0.8.04.1 0
        500 http://tw.archive.ubuntu.com hardy-updates/main Packages
        100 /var/lib/dpkg/status
     3.0~b5+nobinonly-0ubuntu3 0
        500 http://tw.archive.ubuntu.com hardy/main Packages

[Olaf Gladis (olafgladis)]

I can confirm this too (except the warning in the terminal)

also the adressbar doesn't work properly. when you switch the tab it doesn't renew its content. also when you click on a link.

i disabled all extensions but it doesn't helped. Also the auto complete behavior doesn't work anymore.

[Alexander Sack (asac)]

On Wed, Jun 11, 2008 at 09:10:08AM -0000, Adam wrote:
> I can confirm that after the latest firefox update, the bookmarks
> disappear. Launching firefox from a terminal gives:
>
> (firefox:6024): GnomeUI-WARNING **: While connecting to session manager:
> Authentication Rejected, reason : None of the authentication protocols specified are supported and host-based authentication failed.
>
>
> Deleting the .mozilla directory and importing old bookmarks works for a while, but eventually the bookmarks
> disappear again. Clicking on "tools -> addons" as suggested above crashes the browser.
>

Please never talk about deleting your .mozilla directory. Other users
will try that without thinking and wipe all their bookmarks and so on.

Anyway, are you sure your upgrade has finished and that you have
rebooted your system properly?

 status incomplete

 - Alexander

[Alexander Sack (asac)]

On Wed, Jun 11, 2008 at 09:25:07AM -0000, Olaf Gladis wrote:
> I can confirm this too (except the warning in the terminal)
>
> also the adressbar doesn't work properly. when you switch the tab it
> doesn't renew its content. also when you click on a link.
>
> i disabled all extensions but it doesn't helped. Also the auto complete
> behavior doesn't work anymore.
>

please restart your system. if that doesn't help remove the
extensions.* files in your profile (note backup your whole .mozilla
directory to not accidentially loose any data). further remove
XUL.mfasl and compreg.dat as well as localstore.rdf from your profile.

 status incomplete

 - Alexander

[Adam (aprzywecki)]

Sorry, my problem was due to insufficient space on /home partition. I remember that previous
ubuntu version would warn you about low disk space. Everything works correctly now.

[Olaf Gladis (olafgladis)]

i restarted my system several times, also after i deleted the files from above. but the problem consist.
i have enough space left in my home directory (27 GB).

[Alexander Sack (asac)]

On Wed, Jun 11, 2008 at 11:56:54AM -0000, Olaf Gladis wrote:
> i restarted my system several times, also after i deleted the files from above. but the problem consist.
> i have enough space left in my home directory (27 GB).
>

please post your localstore.rdf file in your profile (e.g. $HOME/.mozilla/firefox/....)

 - Alexander

[Olaf Gladis (olafgladis)]

that file was generated after i deleted it. if you also need the original one please give a hint.

[Alexander Sack (asac)]

On Wed, Jun 11, 2008 at 09:19:24AM -0000, Adam wrote:
> I would like to add that back/forward buttons eventually become grayed
> out, and so are "file, edit, view, history, etc.". Mousing over the menu
> items makes the black again, but they cannot be clicked.

Please attach your xorg.conf and Xorg.0.log

 - Alexander

[Alexander Sack (asac)]

On Wed, Jun 11, 2008 at 09:19:24AM -0000, Adam wrote:
> I would like to add that back/forward buttons eventually become grayed
> out, and so are "file, edit, view, history, etc.". Mousing over the menu
> items makes the black again, but they cannot be clicked.

and a screenshot of this situation please ...

 status incomplete

 - Alexander

[Olaf Gladis (olafgladis)]

here is a screenshot of the same situation. i also packed the xorg.conf and xorg.0.log

Look also at the adressbar, it doesn't contain the current url.
the empty toolbar is for the bookmarks toolbar.

[Olaf Gladis (olafgladis)]

sorry, the buttons are only grayed out.
a mouseover will not cause that they are filled black.

[evilkneedle (len-nones)]

i have an error from console that reads as follows:

Error: uncaught exception: [Exception... "Component returned failure code: 0x8007000e (NS_ERROR_OUT_OF_MEMORY) [nsIDocShellHistory.useGlobalHistory]" nsresult: "0x8007000e (NS_ERROR_OUT_OF_MEMORY)" location: "JS frame :: chrome://browser/content/browser.js :: prepareForStartup :: line 740" data: no]

[Alexander Sack (asac)]

On Wed, Jun 11, 2008 at 05:04:11PM -0000, evilkneedle wrote:
> i have an error from console that reads as follows:
>
> Error: uncaught exception: [Exception... "Component returned failure
> code: 0x8007000e (NS_ERROR_OUT_OF_MEMORY)
> [nsIDocShellHistory.useGlobalHistory]" nsresult: "0x8007000e
> (NS_ERROR_OUT_OF_MEMORY)" location: "JS frame ::
> chrome://browser/content/browser.js :: prepareForStartup :: line 740"
> data: no]
>

if you start a terminal and run:

 free

what does that yield?

 - Alexander

[Olaf Gladis (olafgladis)]

i moved my ~/.mozilla/firefox folder to ~/.mozilla/firefox_ and started firefox, and everything seems to run ok. When i have more time i will try to locate the file(s) that caused the problem.

Has anyone an idea where i can start my search?

[Alexander Sack (asac)]

On Thu, Jun 12, 2008 at 09:08:08AM -0000, Olaf Gladis wrote:
> i moved my ~/.mozilla/firefox folder to ~/.mozilla/firefox_ and started
> firefox, and everything seems to run ok. When i have more time i will
> try to locate the file(s) that caused the problem.
>
> Has anyone an idea where i can start my search?
>
Try to remove the cache files, which are extensions.* and compreg.dat
as well as localstore.rdf and XUL.mfasl.

If all that doesnt help, see if a preference is involved by removing
your prefs.js

If that doesnt help, remove the .sqlite files

(please keep the original folder so we can do forensic in case you
find thie file).

 - Alexander

[Olaf Gladis (olafgladis)]

i restored my original files, but firefox is still running ok.

no i examined my extensions and saw that addblockplus is not supported by firefox 3.
could i be that it was activated previously and caused the problem?

but i go an error while i tried to restore the backup

cp: cannot open `.mozilla_/firefox_/vkuuxfit.default/sessionstore.js' for reading: Permission denied

i got this yesterday also (when i backuped the first time), but i thought this file is not important.

[Alexander Sack (asac)]

On Thu, Jun 12, 2008 at 10:29:02AM -0000, Olaf Gladis wrote:
> i restored my original files, but firefox is still running ok.
>
> no i examined my extensions and saw that addblockplus is not supported by firefox 3.
> could i be that it was activated previously and caused the problem?
>
> but i go an error while i tried to restore the backup
>
> cp: cannot open `.mozilla_/firefox_/vkuuxfit.default/sessionstore.js'
> for reading: Permission denied

OK, ever ran firefox as root? e.g. sudo firefox XXX ?

do you still have your original files? (please keep)

 - Alexander

[Olaf Gladis (olafgladis)]

sure i have them.

i cant remember that i run firefox as root. but the owner of sessionstore.js was root. so it must be.

I tried to copy the sessionstore.js back in the firefox directory but i still cannot reproduce the bug.

before i updated firefox i had the extension addblockplus running. no i cannot activate it anymore.
Maybe this was the reason??

Yes i have still all the files.

[Alexander Sack (asac)]

we cannot deal with non english reports ..

 status invalid

anyway, restarting your system should resolve this.

 - Alexander

[Rui Boon (ruiboon)]

We are sorry for closing this bug report by accident. This has since been reopened.

Could you tell us the version of your adblockplus?

[mark_ellul (mark-ellul)]

I have this bug...

I don't have adblockplus...

I have rebooted my machine a few times and firefox (of course)

What files do you want me to attach to resolve this issue?

Regards

Mark

[Olaf Gladis (olafgladis)]

i used 0.7.5.4

[Olaf Gladis (olafgladis)]

i used adblockplus 0.7.5.4

[Alexander Sack (asac)]

On Fri, Jun 13, 2008 at 09:22:13AM -0000, mark_ellul wrote:
> I have this bug...
>
> I don't have adblockplus...
>
> I have rebooted my machine a few times and firefox (of course)

try to move you places.sqlite file away ... start firefox ... if that
fixes it copy that file back to its place and see if you are still
fixed.

 - Alexander

[Mike Fisk (mefisk)]

I've had this problem a few times and finally diagnosed it as stale NFS file locks. The workaround was to make a fresh copy of my profile directory. For example:
  mv zlpvr32r.default foo
  cp -a foo zlpvr32r.default

I determined that one or more of the sqlite files were locked. My home directory is served via NFS (from an RHEL4 server) and this problem always occurred after a reboot. The problem is that the NFS server is still holding locks and the NFS client reboot didn't free them as it should have. This could be an rpc.statd problem, incorrect hostname setting, etc.

To see if your problem is a locking issue, cd to your profile directory and run this command to list the files that cannot be locked:
     find . -type f \( -exec flock -nx {} -c true \; -o -print \)

So this is basically sqlite falling victim to poor NFS locking. I don't think firefox itself could fix anything and I'm not even sure how sqlite could be made more robust to stale locks. Using NFS4 would probably reduce these problems since it has better locking.

[cordebruin (cordebruin)]

When I start my Firefox It tells me this:
Exception... "Component returned failure code: 0x80520010 (NS_ERROR_FILE_NO_DEVICE_SPACE) [nsIFileOutputStream.write]" nsresult: "0x80520010 (NS_ERROR_FILE_NO_DEVICE_SPACE)" location: "JS frame :: file:///home/cor/.mozilla/firefox/ikl39f6n.default/extensions/%7B9AA46F4F-4DC7-4c06-97AF-5035170633FE%7D/components/4chanCom.js :: anonymous :: line 1094" data: no]

Happened after an update I did yesterday after (or during?) which my battery run out. No working buttons, favorites gone. Any Ideas? (please not to technical).

Cheers, Cor (Holland)

[Alex Denvir (coldfff)]

We are closing this bug report because it has not been updated for some time. Please reopen it if you have more information to submit, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!