AMD Radeon HD 6550M: Driver was not installed or is not functioning properly.

[Sérgio Faria]

Just installed Ubuntu 11.04 beta x64 on this laptop. Using the mesa driver everything works fine. But with fglrx unnity_support_test crashed, got switched to classic gnome and Catalyst gives me that error message.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: fglrx 2:8.840-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.38-8.41-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,mousepoll,vpswitch,regex,animation,snap,expo,move,compiztoolbox,place,grid,imgpng,gnomecompat,wall,ezoom,workarounds,staticswitcher,resize,fade,unitymtgrabhandles,scale,session,unityshell]
CompositorRunning: None
DRM.card0.LVDS.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1366x768
 edid-base64: AP///////wAw5KwCAAAAAAAUAQOAIhN4CsElnV9bmycZUFQAAAABAQEBAQEBAQEBAQEBAQEBEhtWeFAADjAgICQAWMIQAAAZAAAAAAAAAAAAAAAAAAAAAAAAAAAA/gBMRyBEaXNwbGF5CiAgAAAA/gBMUDE1NldIMi1UTFFCAME=
DRM.card0.VGA.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
Date: Sat Apr 9 12:30:29 2011
DistUpgraded: Fresh install
DistroCodename: natty
DistroVariant: ubuntu
DkmsStatus: fglrx, 8.840, 2.6.38-8-generic, x86_64: installed
EcryptfsInUse: Yes
GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] (rev 02) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:163c]
 ATI Technologies Inc Redwood [Radeon HD 5600 Series] [1002:68c1] (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:163c]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta amd64 (20110330)
JockeyStatus: xorg:fglrx - ATI/AMD proprietary FGLRX graphics driver (Proprietary, Enabled, In use)
MachineType: Hewlett-Packard HP Pavilion dv6 Notebook PC
ProcEnviron:
 LANGUAGE=pt:en
 LANG=pt_PT.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=6dd9ed67-c8ba-4c7c-ad6f-acdddfe1767e ro quiet splash vt.handoff=7
Renderer: Unknown
SourcePackage: fglrx-installer
UnitySupportTest: Error: command ['/usr/lib/nux/unity_support_test', '-p'] failed with exit code -11:
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/21/2010
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.23
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 163C
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 65.35
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.23:bd10/21/2010:svnHewlett-Packard:pnHPPaviliondv6NotebookPC:pvr0589120000242B10010020100:rvnHewlett-Packard:rn163C:rvr65.35:cvnHewlett-Packard:ct10:cvrN/A:
dmi.product.name: HP Pavilion dv6 Notebook PC
dmi.product.version: 0589120000242B10010020100
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.4+bzr20110407-0ubuntu2
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.1-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu6

[Dmitriy (rzk333)]

totally same on Acer Aspire TimelineX 3820TG-484G50iks, fglrx doesnt know what is 6550M and unity fails.

[Sérgio Faria (sergio91pt)]

Then it shouldn't be suggested by jockey to be installed

[Bryce Harrington (bryce)]

[ 232.341040] unity_support_t[2201]: segfault at 4 ip 00007f0fe508ddce sp 00007fffc30b0080 error 4 in libGL.so.1.2[7f0fe502b000+c0000]

[Bryce Harrington (bryce)]

It looks like this laptop has two graphics cards installed (hybrid graphics?), and that you've installed fglrx but are booting with the Intel chip as primary. However fglrx installs a different GLX library than intel uses, which can cause failures on Intel with 3D programs.

Try going into your bios and switching off the Intel graphics, and then try fglrx.

[Dmitriy (rzk333)]

Why I need to switch something in bios, when everything must work by the support of fglrx drivers? This is a bug and unsupported hardware, wich can be supported - http://ubuntuforums.org/showpost.php?p=9839833&postcount=3 - there is some workaround about hybrid graphics for my laptop, but loading & compiling kernel modules is not a ubuntu way.

although, eMachines notebooks are provided with Linux.

[Sérgio Faria (sergio91pt)]

My bios is extremely simplified and theres no such option to choose which card to use.
Anyway isn't supposed fglrx to have support for switchable graphics? http://www.phoronix.com/scan.php?page=news_item&px=OTI3MQ

[Bryce Harrington (bryce)]

@Sérgio, I haven't seen any announcements from AMD that it supports hybrid graphics in general, just that (admittedly intriguing) speculation on the phoronix blog.

Since hybrid graphics in general is incompletely implemented and still rather buggy in the corner cases where it does work, we're not yet accepting hybrid graphics functionality as a supported feature in Ubuntu. We try to ensure at least X doesn't crash when booted on such systems but there is still too much for it to be done to work as smoothly as Ubuntu users expect.

I agree with your comment #3 that hardware configurations like this should stay with Intel graphics and not offer fglrx to be installed until hybrid graphics switching is better supported. Or, jockey should offer to switch off the Intel chip for the user.

For more information see:
  http://askubuntu.com/questions/15694/how-do-i-disable-intel-graphics-in-a-hybrid-graphics-setup
  http://askubuntu.com/questions/2419/switching-between-graphics-cards

I will close out the -fglrx task at this point, so the bug will focus on the smaller issue of jockey needing to recognize systems with hybrid graphics. The larger issue of needing hybrid graphics support is pretty widely known.

[iMac (imac-netstatz)]

I tripped on the issue of unity-support-test failing on my Natty 11.04 running X(vnc4server) on a Xen domu. Nothing fatal for myself, as I do not want 3D support, but might a useful way to reproduce.

[ 623.693687] show_signal_msg: 15 callbacks suppressed
[ 623.693693] unity_support_t[1703]: segfault at 7f5ebd0f0c90 ip 00007f5ebd6b4eed sp 00007fff22cdf880 error 7 in libGL.so.1.2[7f5ebd68d000+6e000]
[ 623.736957] unity_support_t[1705]: segfault at 7ff3d9955c90 ip 00007ff3d9f19eed sp 00007fff589cd840 error 7 in libGL.so.1.2[7ff3d9ef2000+6e000]

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[dino99 (9d9)]

eol reached https://wiki.ubuntu.com/Releases