1002:94a3 fglrx doesn't work with ATI FirePro M7740 chip

Bug #1059655 reported by Christian Convey
34
This bug affects 6 people
Affects Status Importance Assigned to Milestone
fglrx-installer (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

The "fgrlx" package now installs successfully for me. However, I believe it's not recognizing my chip, the ATI FirePro M7740. This is the chip that Dell uses in the Precision M6500 laptop from about 3 years ago. I have a few reasons for thinking fglrx isn't doing its job for this chip:

(1) When I run "fglrxinfo", I get the following output:
cjc@awesome:~$ fglrxinfo
X Error of failed request: BadRequest (invalid request code or no such operation)
  Major opcode of failed request: 153 (GLX)
  Minor opcode of failed request: 19 (X_GLXQueryServerString)
  Serial number of failed request: 12
  Current serial number in output stream: 12

(2) When I run "amdcccle", I get a dialog box with this message:
There was a problem initializing Catalyst Control Center Linux edition. It could be caused by the following.

No AMD graphics driver is installed, or the AMD driver is not functioning properly.
Please install the AMD driver appropriate for you AMD hardware, or configure using aticonfig.

(3) When I run "aticonfig", I get this message:
aticonfig: No supported adapters detected

I tested https://launchpad.net/~andrikos/+archive/ppa/+packages?field.name_filter=&field.status_filter=published&field.series_filter=quantal but this did not work.

As per http://support.amd.com/us/gpudownload/fire/previous/Pages/fire_linux.aspx the newest driver that explicitly mentions ATI FirePro™ M7740 (Dell Precision M6500) is http://support.amd.com/us/gpudownload/fire/previous/Pages/fire.aspx?os=Linux%20x86&rev=8.911.3.4 as per the Release Notes http://www2.ati.com/drivers/firepro/workstation8.911.3.4.pdf . However, it states that it is not supported in Linux.

As per AMD one would want to download the drivers via http://www.dell.com/support/drivers/us/en/04/Product/precision-m6500 .

---------- Forwarded message ----------
From: <email address hidden>
Date: Thu, Nov 8, 2012 at 9:50 AM
Subject: AMD Service Notice:{ticketno:[CUT]}
-CUT-
The release notes on http://www2.ati.com/drivers/firepro/workstation8.911.3.4.pdf clearly states that none of the Workstation Mobility prodcuts are supported under Linux. Please check column "Linux" and you will see "No". However that doesn't mean there are no Linux drivers available for these products. The reason we have removed the Linux OS from the drop down menu is that the driver will be offered by the OEM, if at all.
For example for DELL Precision M6500 you can obtain the Linux drivers from the following page: http://www.dell.com/support/drivers/us/en/04/Product/precision-m6500
-CUT-

WORKAROUND: In Quantal 64-bit use the PPA https://launchpad.net/~makson96/+archive/fglrx .

--
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: fglrx 2:9.000-0ubuntu3
ProcVersionSignature: Ubuntu 3.5.0-16.25-generic 3.5.4
Uname: Linux 3.5.0-16-generic x86_64
ApportVersion: 2.6.1-0ubuntu1
Architecture: amd64
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,workarounds,scale,expo,ezoom]
CompositorRunning: None
Date: Mon Oct 1 11:08:09 2012
DistUpgraded: Fresh install
DistroCodename: quantal
DistroVariant: ubuntu
DkmsStatus: fglrx, 9.000, 3.5.0-16-generic, x86_64: installed
GraphicsCard:
 Advanced Micro Devices [AMD] nee ATI M97 GL [ATI FirePro M7740] [1002:94a3] (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:12ef]
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120913.3)
MachineType: Dell Inc. Precision M6500
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=en_US:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-16-generic root=UUID=4bae9a7c-c922-4719-875e-aa122a39f3a7 ro quiet splash vt.handoff=7
SourcePackage: fglrx-installer
UnitySupportTest:
 Error: command ['/usr/lib/nux/unity_support_test', '-p', '-f'] failed with exit code 1: X Error of failed request: BadRequest (invalid request code or no such operation)
   Major opcode of failed request: 153 (GLX)
   Minor opcode of failed request: 19 (X_GLXQueryServerString)
   Serial number of failed request: 22
   Current serial number in output stream: 22
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/27/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd01/27/2011:svnDellInc.:pnPrecisionM6500:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Precision M6500
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.8.2+bzr3377-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.39-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.0~git20120917.7cfd42ce-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.0~git20120917.7cfd42ce-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.13.0-0ubuntu5
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.99.99~git20120913.8637f772-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.20.9-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.2-0ubuntu2

Revision history for this message
Christian Convey (christian-convey) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in fglrx-installer (Ubuntu):
status: New → Confirmed
penalvch (penalvch)
summary: - fglrx doesn't support ATI FirePro M7740 chip?
+ 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip
Revision history for this message
Christian Convey (christian-convey) wrote : Re: 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip

I believe that's correct: the *current* version of fglrx doesn't support ATI FirePro M7740 chip. Unfortunately, it's only the current version that's compatible with the version of X that ships with Ubuntu 12.10.

Revision history for this message
Christian Convey (christian-convey) wrote : Re: [Bug 1059655] Re: 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip

This is because ATI was not good about covering laptop-vendor-specific
chips in their driver documentation. Consulting historical documents
from AMD/ATI will not help you as much as one would hope.

On Sun, Oct 21, 2012 at 10:50 PM, Christopher M. Penalver
<email address hidden> wrote:
> Christian Convey, thank you for reporting this and helping make Ubuntu better. Regarding your comments https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1059655/comments/3 :
>>"I believe that's correct: the *current* version of fglrx doesn't support ATI FirePro M7740 chip. Unfortunately, it's only the current version that's compatible with the version of X that ships with Ubuntu 12.10."
>
> Neither the available prior upstream driver releases notes from
> http://support.amd.com/us/gpudownload/linux/previous/Pages/radeon_linux.aspx
> , or the current stable/beta from
> http://support.amd.com/us/kbarticles/Pages/AMDCatalystSoftwareSuiteVersion129ReleaseNotes.aspx
> mention FirePro M7740.
>
> As well, if one goes to
> http://support.amd.com/US/Pages/AMDSupportHub.aspx and clicks ->
> Notebook Graphics -> Mobility FirePro Series -> Dell Precision M6500
> (FirePro M7740 Mobility), one will notice under Operating System: how
> linux is not an option. However, if one chooses Notebook Graphics ->
> Radeon HD Series -> Radeon 6310 -> Operating System: notice Linux x86 is
> an option.
>
> Hence, it appears AMD currently does not, nor has ever provided a linux
> driver for your model line. Despite this, you are welcome to engage AMD
> about this through their official support channels via
> https://help.ubuntu.com/community/BinaryDriverHowto/ATI#Official_AMD_support_channels
> . It is advised to use their E-Mail webform (
> http://emailcustomercare.amd.com/ ) as you will get a ticket number
> E-Mailed to you regarding your issue (I know, I recently submitted one).
> :)
>
> If you do submit a ticket, please share your results.
>
> Thank you for your understanding.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1059655
>
> Title:
> 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1059655/+subscriptions

Revision history for this message
Daniel Letzeisen (dtl131) wrote : Re: 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip

The FirePro M7740 uses the same chip as a RadeonHD 47x0 (RV740). I see no reason why this bug isn't a duplicate of bug 1058040, unless it doesn't work in Precise, where it's supposed to be supported by fglrx.

penalvch (penalvch)
Changed in fglrx-installer (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Christian Convey (christian-convey) wrote : Re: [Bug 1059655] Re: 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip

I don't presently have Precise installed, but I'm near 100% that the
installer did NOT work under Precise.

When I used the official Ubuntu GUI for closed-source drivers, I would
be told the installation failed, although no reason was given to me.

When I used the AMD-provided installer scripts, IIRC the later
versions of those scripts installed, but then when I ran "aticonfig
--initial" I was told that no supported cards were detected.

In fact, I'm currently running the driver provided by the
"fglrx-legacy" package in someone's PPA, and while accelerated video
is working ("glxinfo" produces copious, happy output), I have the "AMD
Unsupported hardware" watermark in the bottom-left corner of my
screen.

On Mon, Oct 29, 2012 at 3:28 PM, Christopher M. Penalver
<email address hidden> wrote:
> Dave Lentz, thank you for your comments. Regarding them https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1059655/comments/6 :
>>"The FirePro M7740 uses the same chip as a RadeonHD 47x0 (RV740). I see no reason why this bug isn't a duplicate of bug 1058040, unless it doesn't work in Precise, where it's supposed to be supported by fglrx."
>
> this is an astute observation.
>
> Christian Convey, could you please comment if fglrx-installer and/or
> fglrx-installer-updates works for you in Precise?
>
> ** Changed in: fglrx-installer (Ubuntu)
> Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1059655
>
> Title:
> 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1059655/+subscriptions

Revision history for this message
Christian Convey (christian-convey) wrote :

Sorry, to clarify my previous comment, I'm using Quantal, 64-bit at the moment.

On Mon, Oct 29, 2012 at 3:45 PM, Christian Convey
<email address hidden> wrote:
> I don't presently have Precise installed, but I'm near 100% that the
> installer did NOT work under Precise.
>
> When I used the official Ubuntu GUI for closed-source drivers, I would
> be told the installation failed, although no reason was given to me.
>
> When I used the AMD-provided installer scripts, IIRC the later
> versions of those scripts installed, but then when I ran "aticonfig
> --initial" I was told that no supported cards were detected.
>
> In fact, I'm currently running the driver provided by the
> "fglrx-legacy" package in someone's PPA, and while accelerated video
> is working ("glxinfo" produces copious, happy output), I have the "AMD
> Unsupported hardware" watermark in the bottom-left corner of my
> screen.
>
> On Mon, Oct 29, 2012 at 3:28 PM, Christopher M. Penalver
> <email address hidden> wrote:
>> Dave Lentz, thank you for your comments. Regarding them https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1059655/comments/6 :
>>>"The FirePro M7740 uses the same chip as a RadeonHD 47x0 (RV740). I see no reason why this bug isn't a duplicate of bug 1058040, unless it doesn't work in Precise, where it's supposed to be supported by fglrx."
>>
>> this is an astute observation.
>>
>> Christian Convey, could you please comment if fglrx-installer and/or
>> fglrx-installer-updates works for you in Precise?
>>
>> ** Changed in: fglrx-installer (Ubuntu)
>> Status: Confirmed => Incomplete
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1059655
>>
>> Title:
>> 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1059655/+subscriptions

Revision history for this message
penalvch (penalvch) wrote : Re: 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip

Christian Convey, thank you for your comments. Just to clarify, in Quantal 64-bit you are using https://launchpad.net/~makson96/+archive/fglrx PPA as a WORKAROUND?

Revision history for this message
Christian Convey (christian-convey) wrote : Re: [Bug 1059655] Re: 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip

Correct.

On Mon, Oct 29, 2012 at 8:16 PM, Christopher M. Penalver
<email address hidden> wrote:
> Christian Convey, thank you for your comments. Just to clarify, in
> Quantal 64-bit you are using
> https://launchpad.net/~makson96/+archive/fglrx PPA as a WORKAROUND?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1059655
>
> Title:
> 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1059655/+subscriptions

penalvch (penalvch)
description: updated
Changed in fglrx-installer (Ubuntu):
status: Incomplete → New
Revision history for this message
penalvch (penalvch) wrote : Re: 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip

Christian Convey, could you please temporarily purge fglrx-legacy, and test the following PPA to see if it also provides a WORKAROUND https://launchpad.net/~andrikos/+archive/ppa/+packages?field.name_filter=&field.status_filter=published&field.series_filter=quantal ?

Thank you for your understanding.

Changed in fglrx-installer (Ubuntu):
status: New → Incomplete
Revision history for this message
Christian Convey (christian-convey) wrote : Re: [Bug 1059655] Re: 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip

After purging the old PPA, and setting up Nick Andrick's PPA, I tried
installing the "fglrx-installer" package. However, no such package
was available. So I guessed and installed the "fglrx" package. The
installation went smoothly, but upon rebooting my system, I don't
think Nick's package's driver is in effect. I have no AMD
"Unsupported hardware" watermark on my screen, and the output from
running "glxinfo" suggests I have no OpenGL functionality.

Next, I uninstalled the "fglrx" package, and installed
"fglrx-updates", version 2:9.010-0ubuntu1~andrik5. Upon rebooting, I
had the same experience as I got with the "fglrx" package, as
described above.

On Thu, Nov 1, 2012 at 4:37 PM, Christopher M. Penalver
<email address hidden> wrote:
> Christian Convey, could you please temporarily purge fglrx-legacy, and
> test the following PPA to see if it also provides a WORKAROUND
> https://launchpad.net/~andrikos/+archive/ppa/+packages?field.name_filter=&field.status_filter=published&field.series_filter=quantal
> ?
>
> Thank you for your understanding.
>
> ** Changed in: fglrx-installer (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1059655
>
> Title:
> 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/fglrx-installer/+bug/1059655/+subscriptions

penalvch (penalvch)
Changed in fglrx-installer (Ubuntu):
status: Incomplete → Confirmed
description: updated
summary: - 1002:94a3 fglrx doesn't support ATI FirePro M7740 chip
+ 1002:94a3 fglrx doesn't work with ATI FirePro M7740 chip
Revision history for this message
Christian Convey (christian-convey) wrote :
Download full text (5.3 KiB)

Please note that the WORKAROUND of using the
https://launchpad.net/~makson96/+archive/fglrx PPA is imperfect,
because it places the "AMD Unsupported hardware" watermark on the
bottom-right corner of the screen.

On Fri, Nov 2, 2012 at 11:11 AM, Christopher M. Penalver
<email address hidden> wrote:
> ** Changed in: fglrx-installer (Ubuntu)
> Status: Incomplete => Confirmed
>
> ** Description changed:
>
> The "fgrlx" package now installs successfully for me. However, I
> believe it's not recognizing my chip, the ATI FirePro M7740. This is
> the chip that Dell uses in the Precision M6500 laptop from about 3 years
> ago.
>
> I have a few reasons for thinking fglrx isn't doing its job for this
> chip:
>
> (1) When I run "fglrxinfo", I get the following output:
>
> cjc@awesome:~$ fglrxinfo
> X Error of failed request: BadRequest (invalid request code or no such operation)
> Major opcode of failed request: 153 (GLX)
> Minor opcode of failed request: 19 (X_GLXQueryServerString)
> Serial number of failed request: 12
> Current serial number in output stream: 12
>
> (2) When I run "amdcccle", I get a dialog box with this message:
>
> There was a problem initializing Catalyst Control Center Linux edition.
> It could be caused by the following.
>
> No AMD graphics driver is installed, or the AMD driver is not functioning properly.
> Please install the AMD driver appropriate for you AMD hardware, or configure using aticonfig.
>
> (3) When I run "aticonfig", I get this message:
>
> aticonfig: No supported adapters detected
> +
> + I tested
> + https://launchpad.net/~andrikos/+archive/ppa/+packages?field.name_filter=&field.status_filter=published&field.series_filter=quantal
> + but this did not work.
>
> WORKAROUND: In Quantal 64-bit use the PPA
> https://launchpad.net/~makson96/+archive/fglrx .
>
> --
> ProblemType: Bug
> DistroRelease: Ubuntu 12.10
> Package: fglrx 2:9.000-0ubuntu3
> ProcVersionSignature: Ubuntu 3.5.0-16.25-generic 3.5.4
> Uname: Linux 3.5.0-16-generic x86_64
> ApportVersion: 2.6.1-0ubuntu1
> Architecture: amd64
> CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,workarounds,scale,expo,ezoom]
> CompositorRunning: None
> Date: Mon Oct 1 11:08:09 2012
> DistUpgraded: Fresh install
> DistroCodename: quantal
> DistroVariant: ubuntu
> DkmsStatus: fglrx, 9.000, 3.5.0-16-generic, x86_64: installed
> GraphicsCard:
> Advanced Micro Devices [AMD] nee ATI M97 GL [ATI FirePro M7740] [1002:94a3] (prog-if 00 [VGA controller])
> Subsystem: Dell Device [1028:12ef]
> InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120913.3)
> MachineType: Dell Inc. Precision M6500
> PccardctlIdent:
> Socket 0:
> no product info available
> PccardctlStatus:
> Socket 0:
> no card
> ProcEnviron:
> LANGUAGE=en_US:en
> TERM=xterm
> PATH=(custom, no user)
> LANG=en_US.UTF-8
> SHELL=/bin/bash
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-16-generic root=UUID=4bae9a7c-c922-4719-875e-aa122a3...

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penalvch (penalvch)
description: updated
description: updated
penalvch (penalvch)
description: updated
penalvch (penalvch)
description: updated
description: updated
description: updated
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