Evolution crash reading big message in preview window

Bug #783061 reported by Yukon on 2011-05-15
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
evolution (Ubuntu)
Medium
Unassigned

Bug Description

Binary package hint: evolution

Evolution crash reading big message (3229 lines) in preview window.
I can read this message using page-up/page-down, but when I use the page scroller it crashes.
Scroller works fine after reading a message using page-up/page-down.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: evolution 2.32.2-0ubuntu7
ProcVersionSignature: Ubuntu 2.6.38-9.43-generic 2.6.38.4
Uname: Linux 2.6.38-9-generic x86_64
NonfreeKernelModules: fglrx
Architecture: amd64
Date: Sun May 15 11:36:12 2011
ExecutablePath: /usr/bin/evolution
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
ProcEnviron:
 LANGUAGE=en
 LANG=fr_CA.UTF-8
 LC_MESSAGES=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evolution
UpgradeStatus: No upgrade log present (probably fresh install)

Yukon (yuriy-vashchuk) wrote :
Pedro Villavicencio (pedro) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. However, your crash report is either missing or challenging to deal with as a ".crash" file. Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer.

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart.

Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.

I'm closing this bug report since the process outlined above will automatically open a new bug report which can then dealt with more efficiently. Thanks in advance for your cooperation and understanding.

Changed in evolution (Ubuntu):
status: New → Invalid

Hello,

I enable apport and I restart my system.
After the crash, the /var/crash folder is empty...

Thank you

On mar, 2011-05-17 at 19:07 +0000, Pedro Villavicencio wrote:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. However, your crash report is either missing or
> challenging to deal with as a ".crash" file. Please follow these
> instructions to have apport report a new bug about your crash that can
> be dealt with by the automatic retracer.
>
> If you are running the Ubuntu Stable Release you might need to enable
> apport in /etc/default/apport and restart.
>
> Now open your file manager, navigate to your /var/crash directory and open the crash report you wish to submit.
> If this fails you will have to open a terminal and file your report with 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash is the crash you would like to report. If you get an error that you aren't allowed to access this report you will have to file it with 'sudo ubuntu-bug /var/crash/_my_crash_report.crash'.
>
> I'm closing this bug report since the process outlined above will
> automatically open a new bug report which can then dealt with more
> efficiently. Thanks in advance for your cooperation and understanding.
>
> ** Changed in: evolution (Ubuntu)
> Status: New => Invalid
>

Pedro Villavicencio (pedro) wrote :

Yukon sent me the message and managed to reproduce the crash, will get a backtrace. Thanks!.

Changed in evolution (Ubuntu):
status: Invalid → Confirmed
importance: Undecided → Medium
Paul Green (lists-webleicester) wrote :

I have been having the same problem and no apport report is produced either.

This scroll issue happens in both the preview pane and when you open the email. The latter seems to be more reliable, but if it is a very large email, it will still crash Evolution.

I recently did a fresh install onto a newer, much faster machine. The problem is still present.

Paul Green (lists-webleicester) wrote :

To add, when I say 'very large', I mean around 1mb of text (in this case, a log). Smaller emails mostly seem to scroll fine once opened, but can still crash Evolution when scrolling in the preview window.

spivvi (3-sp-o) wrote :

The same problem for me.
I just want to send me an rsync log.
But I never can read it, because everytime I try to open my log mail Evolution crashes...

Without a crash report, there's little we can do. If evolution is crashing, please try to enable apport and get a crash report (it would be written to /var/crash) or otherwise at least get the messages shown when evolution is started in a Terminal. Thanks!

Changed in evolution (Ubuntu):
status: Confirmed → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for evolution (Ubuntu) because there has been no activity for 60 days.]

Changed in evolution (Ubuntu):
status: Incomplete → Expired
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