Evolution freezes while browsing Google address book

Bug #763510 reported by Masin Al-Dujaili on 2011-04-17
This bug affects 5 people
Affects Status Importance Assigned to Milestone
evolution (Ubuntu)

Bug Description

Binary package hint: evolution

Whenever I try to click a second entry in my Google address book, Evolution freezes. I also cannot edit any contacts. Further on, I can move my mouse cursor, but no mouse clicks or scroll wheel movements work in any other program. ALT+F2 -> killall evolution releases mouse control.

Description: Ubuntu Natty (development branch)
Release: 11.04

  Installiert: 2.32.2-0ubuntu7
  Kandidat: 2.32.2-0ubuntu7
 *** 2.32.2-0ubuntu7 0
        500 http://de.archive.ubuntu.com/ubuntu/ natty/main i386 Packages
        100 /var/lib/dpkg/status

Pedro Villavicencio (pedro) wrote :

could you get a backtrace? please read https://wiki.ubuntu.com/Backtrace#Already%20running%20programs on how to get one, thanks.

Changed in evolution (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete

See attachment.


Matthias Schwarz (mschwarz80) wrote :

I just encountered the same problem (using Evolution 2.32.2 on Gentoo).
Seems like only contacts with an entry in "Instant Messaging" for "MSN" seems to be affected...

Just create e new contact and add some information. Close the Dialog and everything is fine. Open the Contact dialog again, enter an E-Mail address in the MSN field and close the Dialog... Evolution freezes. Whenever you click on that contact (in a later session), it will freeze again

Hope that will help.


Oliver Horn (oliverhorn) wrote :

I just had the same problem with gmail contacts in evolution on natty. Not only evolution is freezing, mouse doesn't work anymore, hitting a terminal and "pkill evolution" gets everything back to normal.

Architecture: amd64
DistroRelease: Ubuntu 11.04
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
Package: evolution 2.32.2-0ubuntu7
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic
Tags: natty running-unity
Uname: Linux 2.6.38-8-generic x86_64
UpgradeStatus: Upgraded to natty on 2011-04-13 (17 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare

tags: added: apport-collected natty running-unity

apport information

Oliver Horn (oliverhorn) wrote :

Here is my backtrace.

Nik Chankov (nik-chankov) wrote :


I had the same problem, but not with contacts while with the Gmail calendar. When I open the tab calendar it appear that it try to synchronize the data, and it stay this way for a long time. Also I noticed that the process /usr/lib/evolution/e-calendar-factory takes too many processor resources (about 99%-100%)

Killing the evolution solves the problem. Mails from my google account working as expected as well as Contacts.

Launchpad Janitor (janitor) wrote :

[Expired for evolution (Ubuntu) because there has been no activity for 60 days.]

Changed in evolution (Ubuntu):
status: Incomplete → Expired
Panagiotis Minos (pminos) wrote :


I had the same problem with my Personal contacts, it happens when I click on a contact with two or more IM accounts and evolution must render the icons for the account in the Contact Preview window.

The problem seems to be in the package libgdk-pixbuf2.0-0. More specific the function gdk_pixbuf_loader_load_module (file gdk-pixbuf-loader.c) seems to call _gdk_pixbuf_lock but does not call _gdk_pixbuf_unlock.

After applying the following patch, the problem seems to disappear.

Changed in evolution (Ubuntu):
status: Expired → New
Jörg Frings-Fürst (jff-de) wrote :

11.04 is not longer supported
change status to invalid

Changed in evolution (Ubuntu):
status: New → Invalid
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