evolution hangs checking new mail

Bug #274016 reported by mike scarborough on 2008-09-24
Affects Status Importance Assigned to Milestone
evolution (Ubuntu)
Ubuntu Desktop Bugs

Bug Description

Binary package hint: evolution

I use evolution for one medium-sized IMAP account. After upgrading via apt-get dist-upgrade to the intrepid packages, evolution 2.24.0-ubuntu1 hangs upon startup. The status bar shows that it is checking for new mail, and 'refreshing folder'. Clicking the 'X' to stop either operation has no effect.

Upon the initial upgrade and restart of evolution, it notified that it converted my mail files into a sqlite-based backend, which completed successfully.

I tried to apt-get remove --purge evolution, and re-install the packages to start fresh, without improvement. I am currently installing the evolution-dbg package if more information is needed.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
Package: evolution 2.24.0-0ubuntu1
SourcePackage: evolution
Uname: Linux 2.6.24-18-generic i686

mike scarborough (mscarborough) wrote :
Pedro Villavicencio (pedro) wrote :

Thanks for your bug report. Please try to obtain a backtrace of the hang http://wiki.ubuntu.com/DebuggingProgramCrash and attach the file to the bug report. This will greatly help us in tracking down your problem.

Changed in evolution:
assignee: nobody → desktop-bugs
importance: Undecided → Medium
status: New → Incomplete
mike scarborough (mscarborough) wrote :

I have attached a backtrace.

Pedro Villavicencio (pedro) wrote :

there's no crash in the file you attached, please make sure to follow the steps listed at https://wiki.ubuntu.com/Backtrace#Already%20running%20programs if you have any questions just ask us, thanks in advance!.

mike scarborough (mscarborough) wrote :

Addtionally, I went back and deleted my account , ~/.evolution folder, and restarted evolution in debug in order to create a new account.

This backtrace follows creation of the new account, then restarting evolution to check new mail.

mike scarborough (mscarborough) wrote :

Pedro, the program doesn't issue a crash, it just cannot find the mail folders and remains in that state. This backtrace includes more of the information from the additional gdb commands listed in your link.


Sebastien Bacher (seb128) wrote :

could you open your issue on bugzilla.gnome.org where the people writting the software will read it too?

Sebastien Bacher (seb128) wrote :

do you still get the issue using the current versions? the stacktrace has no debug symbols, could you install the debug variants and get a new one? did you send the bug to bugzilla.gnome.org?

Sebastien Bacher (seb128) wrote :

We are closing this bug report as it lacks the information, described in the previous comments, we need to investigate the problem further. However, please reopen it if you can give us the missing information and don't hesitate to submit bug reports in the future.

Changed in evolution:
status: Incomplete → Invalid
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