evolution crashes when clicked on a specific message

[Sezer Yalcin]

There is one email in my inbox. When I clicked on it, evolution crashes constantly.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: evolution 3.10.4-0ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-66.108-generic 3.13.11-ckt27
Uname: Linux 3.13.0-66-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.16
Architecture: amd64
CurrentDesktop: Unity
Date: Tue Oct 27 21:32:30 2015
InstallationDate: Installed on 2013-08-26 (791 days ago)
InstallationMedia: Ubuntu 12.04.2 LTS "Precise Pangolin" - Release amd64 (20130213)
SourcePackage: evolution
UpgradeStatus: Upgraded to trusty on 2014-11-01 (360 days ago)

[Sezer Yalcin (sy-y)]

I see that preview window is causing crash. When I click on multiple messages that doesn't show preview, there is no crash,

[Sezer Yalcin (sy-y)]

shell output:

$ evolution

(evolution:13983): camel-WARNING **: Failed to initialize NSS SQL database in sql:/etc/pki/nssdb: NSS error -8126
No bp log location saved, using default.
[000:000] Cpu: 6.60.3, x8, 2401Mhz, 32094MB
[000:000] Computer model: Not available
[000:000] Browser XEmbed support present: 1
[000:000] Browser toolkit is Gtk2.
[000:003] Using Gtk2 toolkit
No bp log location saved, using default.
[000:000] Cpu: 6.60.3, x8, 2401Mhz, 32094MB
[000:000] Computer model: Not available
[000:006] Warning(optionsfile.cc:30): Load: Could not open file, err=2
[000:006] No bp log location saved, using default.
[000:007] Cpu: 6.60.3, x8, 2401Mhz, 32094MB
[000:007] Computer model: Not available
[000:007] Browser XEmbed support present: 1
[000:007] Browser toolkit is Gtk2.
[000:007] Using Gtk2 toolkit
sh: 1: /usr/lib/nspluginwrapper/i386/linux/npviewer: not found
sh: 1: /usr/lib/nspluginwrapper/i386/linux/npviewer: not found
*** NSPlugin Wrapper *** ERROR: failed to execute NSPlugin viewer
*** NSPlugin Wrapper *** ERROR: failed to initialize plugin-side RPC client connection
*** NSPlugin Wrapper *** WARNING:(/build/buildd/nspluginwrapper-1.4.4/src/npw-wrapper.c:3556):invoke_NP_Initialize: assertion failed: (rpc_method_invoke_possible(g_rpc_connection))
[005:070] Warning(optionsfile.cc:30): Load: Could not open file, err=2
[005:070] No bp log location saved, using default.
[005:071] Cpu: 6.60.3, x8, 2401Mhz, 32094MB
[005:071] Computer model: Not available

(evolution:13983): GLib-CRITICAL **: Source ID 273 was not found when attempting to remove it

(evolution:13983): GLib-CRITICAL **: Source ID 284 was not found when attempting to remove it
Segmentation fault (core dumped)

[Sezer Yalcin (sy-y)]

Attached: Email message causing crash

[Sebastien Bacher (seb128)]

 Thank you for taking the time to report this bug and helping to make Ubuntu better. Please try to obtain a backtrace following the instructions at http://wiki.ubuntu.com/DebuggingProgramCrash and upload the backtrace (as an attachment) to the bug report. This will greatly help us in tracking down your problem.

[Sezer Yalcin (sy-y)]

Attached valgrind output (GZIPed) during crash.

Command used was:

G_SLICE=always-malloc G_DEBUG=gc-friendly valgrind -v --tool=memcheck --leak-check=full --num-callers=40 --log-file=valgrind.log $(which evolution)

[Sebastien Bacher (seb128)]

Thanks, the log has errors in webkitgtk code but lacks debug symbols for that it seems :-/ Could you install libwebkitgtk-3.0-0-dbgsym and get a new log and a gdb backtrace? It would also be better if the bug could be reported upstream to GNOME

[mmalmeida (mmalmeida)]

I believe this bug happens to me too.
Steps to reproduce:
1. Open any email from site homeexchange.com
2. Evolution crashes

Doesn't crash if html preview is off.

Happens in 14.04.3 (evolution version: 3.10.4).

14.04 is an LTS, it should have an Evolution version without such a deal breaker bug!

Chat session on irc with some of the Evolution developers:

(10:37:48) wildOscar: hi. the emails I receive from a particular service always crash my evolution. how can I report this without showing sensitive information in the email?
(10:38:26) wildOscar: it's basically every email I receive from them (homeexchange), brings evolution to its knees and then to the ground
(10:42:37) andre: https://wiki.gnome.org/Community/GettingInTouch/Bugzilla/GettingTraces
(10:42:50) andre: and then check the stacktrace output for email addresses and such
(11:02:24) andre: wildOscar, ^
(11:06:45) wildOscar: thanks andre
(11:06:53) wildOscar: I tried running it via gdb
(11:06:56) wildOscar: and got this: https://gist.github.com/mmalmeida/72927b44142673f8c883
(11:07:38) wildOscar: looks very gibberish, except for the first few lines. is this helpful in any way?
(11:11:13) mcrha: hi wildOscar, partly useful. What is the evo version? I suggest to disable loading remote images (Edit->Preferences->Mail Preferences->HTML Messages tab)
(11:11:23) mcrha: it crashed when evo was loading those remote images
(11:12:04) wildOscar: mcrha: it's 3.10.4 (the one included in ubuntu lts 14.04)
(11:12:31) mcrha: ah, then it makes sense (an ancient version)
(11:13:18) mcrha: the only way to avoid the crashes is to disable image loading for you (or update, but you've the LTS for a reason...)

[Andre Klapper (a9016009)]

I downloaded the test case in comment 4 and imported it into Evolution 3.18.5.2-1 / webkitgtk3-2.4.11-1 on Fedora 23. It was rendered correctly.

[Sezer Yalcin (sy-y)]

I tested again on 14.04 with latest updates and it did not crash.
evolution 3.10.4-0ubuntu2