evolution imap with various mail servers gets ping error

Bug #1467498 reported by Phil Norisez on 2015-06-22
This bug affects 1 person
Affects Status Importance Assigned to Milestone
evolution (Ubuntu)

Bug Description

Comcast/Xfinity is pushing us to go to IMAP instead of POP, so trying to do this. Setting up an evolution IMAP account to imap.comcast.net is all that is needed to reproduce this. Keep getting a message from evolution about imap.comcast.net disconnecting on a ping. Want to know if this indicates a real problem or is just an artifact of incompatibility between ubuntu evolution and comcast/xfinity, and CAN BE IGNORED.

Error reads as follows: "Error while Pinging IMAP server imap.comcast.net. Server unexpectedly disconnected. Connection timed out."

Evolution info: 3.2.3

Ubuntu info: 12.04 (precise) kernel info: 3.13.0-55-generic

I am reporting this as a bug because Ubuntu Software Center says: "Canonical provides critical updates for Evolution Mail and Calendar until April 2017."

Phil Norisez (norisezp) wrote :

I see that this bug is listed as "affects 1 person." I'd like to point out the history of the problem goes clear back to 2005 and request that it be given more attention. The following results can be had by searching Questions for "evolution ping". So, there are at least 8 other users that have the problem, but others have also added their notations at various times.

Answered 6709 Can I switch off evolution imap server ping? 2007-05-16 Stephan Elsner — Answered
Answered 1858 Need to ping server before send or receiving using POP3 2006-09-22 rjhutt — Answered
Solved 268423 evolution imap with comcast 2015-06-22 Phil Norisez — Solved
Answered 118 Timout error in evolution 2005-11-11 Philip Graetz — Answered
Solved 83263 Evolution with 1and1.com 2009-09-19 richnvel — Solved
Solved 3965 Send/Receive grayed out in evolution 2.9.92 2007-03-01 |Fred Krogh — Solved
Solved 233857 connection timing out 2013-08-11 David Danforth — Solved
Solved 68498 Error while Fetching Mail. (Evolution, Jaunty) 2009-04-24 Larry Vogler — Solved
Solved 120667 Noob ?: Evolution "Login Failure" when attempting Send/Receive 2010-08-11 Popeye.Tom — Solved

This problem makes evolution undesirable, since email fetching is suspended while it determines that the ping is not working. From the variety of different mailservers on which this has been reported, I conclude that this is a bug in Ubuntu's version of evolution. Please address this!

summary: - evolution imap with comcast gets ping error
+ evolution imap with various mail servers gets ping error
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