Evolution cannot find mailbox on Exchange 2003 server

[Patrick Cherry]

It fails to find my account on the Exchange 2003 server at work. I can
log in quite happily with my username/password over the web interface,
but evolution claims there is no mailbox with my username.

Then if I change my username, I then get an error message saying:

  Could not connect to Evolution Exchange backend process:
  No such file or directory

which is a bit odd, considering there is no indication which file or
directory its looking for in .xsession-errors.

The reason I might change my username is to set it to something like
username or domain\username or domain/username (I can never remeber
which way round the slashes go...) although the plain username works fine
under web access.

> username -- Logged in but claimed I had no mailbox
> username@domain -- Incorrect login
> domain\username -- Logged in but claimed I had no mailbox
> domain\\username -- Incorrect login

OWA access has been configured correctly (it works) and I have had
evolution-exchange working in the past, although I cannot remember the
configuration I was using :(

http://lists.ubuntu.com/archives/ubuntu-users/2004-October/006335.html: http://lists.ubuntu.com/archives/ubuntu-users/2004-October/006335.html

[David Rodriguez (drod)]

Comments inline:

(In reply to comment #0)
> It fails to find my account on the Exchange 2003 server at work. I can
> log in quite happily with my username/password over the web interface,
> but evolution claims there is no mailbox with my username.
>
> Then if I change my username, I then get an error message saying:
>
> Could not connect to Evolution Exchange backend process:
> No such file or directory

I get this message if I make a Mail Account change and try and authenticate to
the exchange server without restarting Evolution. Once, I restart I don't get
the message until I change the config again.

>
> which is a bit odd, considering there is no indication which file or
> directory its looking for in .xsession-errors.
>
> The reason I might change my username is to set it to something like
> username or domain\username or domain/username (I can never remeber
> which way round the slashes go...) although the plain username works fine
> under web access.
>

I get:

> > username -- Logged in but claimed I had no mailbox

Could not authenticate to server

> > username@domain -- Incorrect login

Works for mail, calendar & tasks, but I can't retrieve contacts from the GAL
server, presumably because it doesn't like the username format.

> > domain\username -- Logged in but claimed I had no mailbox

Could not authenticate to server

> > domain\\username -- Incorrect login

Could not authenticate to server

>
> OWA access has been configured correctly (it works) and I have had
> evolution-exchange working in the past, although I cannot remember the
> configuration I was using :(

same here, I can use OWA just fine. I installed Ubuntu over Debian, without
touching my /home partition. My previous evolution config wasn't imported,
although I tried to force it by following some directions I saw on ubuntu-users.

[Patrick Cherry (patch-ubuntu)]

I have found a solution to this problem. It comes from not knowing your
"mailbox name". Below is a shamelessly ripped version of the solution pasted on
one of Novell's forums (URL below):

To find this out go to http://your.exchange.server/exchange, and login. You
should be in OWA (outlook web access).
Hover your mouse over inbox link at the left navigation bar and watch the status
bar you should see something like following

http://your.exchange.server/exchange/yourmailbox/Inbox/?Cmd=contents&Page=1

use this "yourmailbox" string in Mailbox Name field and all problems will be solved.

See
http://forums.novell.com/group/novell.support.ximian.connector/readerNoFrame.tpt/@thread@168@F@10@D-,D@NONE+168/@article@214

[Sebastien Bacher (seb128)]

do you still have this issue ?

[Patrick Cherry (patch-ubuntu)]

No, the work-around I detailed fixed it. i.e. finding out what your mailbox name
_actually_ is, because it may not correspond to your username or even your email
address.

Also the latest version of evolution-exchange has changed the way you enter
login details for exchange servers, i.e. entering the OWA URL instead of
Username/Domain/Mailbox name.

Cheers!

[David Rodriguez (drod)]

I'm still having an issue, but it doesn't look to be related to finding the
mailbox. I'll file it as a new bug.

thanks
Dave

[Jeff Bailey (jbailey)]

Since both people mention that this bug is fixed, I'm closing it. Please reopen
if you need further assistance.