Inbox shows no messages - inbox is not empty

Bug #159401 reported by Duke on 2007-11-01
This bug affects 3 people
Affects Status Importance Assigned to Milestone
evolution-exchange (Ubuntu)

Bug Description

Binary package hint: evolution

New messages show up. Sometimes old messages show up, but not all. Usually after a shutdown, old messages may show up from the last little bit - not the whole past day, but within an hour or so?

Sometimes the historical messages will remain for a while of usage (all of Inbox message) then they will disappear. Am able to get back messages if I delete ~.evolution/exchange and ~.evolution/mail. But that only lasted about a day.

Connecting to Exhange 2003.
Evo 2.12.0 on Gutsy

ProblemType: Bug
Architecture: i386
Date: Thu Nov 1 16:17:26 2007
DistroRelease: Ubuntu 7.10
ExecutablePath: /usr/bin/evolution
Package: evolution 2.12.0-0ubuntu5
PackageArchitecture: i386
ProcCmdline: evolution --component=mail
ProcCwd: /home/duke
SourcePackage: evolution
Uname: Linux IS-10214 2.6.22-14-generic #1 SMP Sun Oct 14 23:05:12 GMT 2007 i686 GNU/Linux

Duke (duke-senter) wrote :
Bd (s-c-keys) wrote :

I have a similar problem.

My work laptop runs XP and Ubuntu (formerly Feisty, now Gutsy). My work emails are on an MS Exchange 2003 server.

Until recently, I could read, send and file emails using either Outlook under XP, or Evolution with Ubuntu.

Since updating to Gutsy, some emails which are visible in my inbox under Outlook are not visible under Evolution (Gutsy). The "missing" emails are, however, visible if I look in my inbox using MS WebAccess (either under XP or Ubuntu).

I am not certain, but it seems that the "missing" emails are those which I have read and deleted (only on handheld) on my Blackberry.

All emails are still visible from my home pc, which is still running Feisty.

Wierd !

roger (wenrui) wrote :

I have dual OS(xp and evolution), after I archive my exchange inbox in outlook and then boot into linux for evolution, it also shows an empty inbox.

I also have this problem.
Only a few of the latest messages show up.
New messages does NOT always show up,
not even after refresh or restart, but may show up later.

Regular browser web access to exchange shows all emails.

Antti P Miettinen (apm) wrote :

I just made a fresh gutsy install. I'm using the evolution-exchange to connect to my exchange inbox. For me the exchange inbox started showing empty very shortly after I had configured my account. I cleared avay my ~/.evolution directory and this made the messages in inbox visible again, but they disappeared again (probably upon the first new mail check?). After this I only cleared the ~/.evolution/mail/exchange directory and so far the messages in my inbox have remained visible.

Antti P Miettinen (apm) wrote :

A day after, the inbox view got out of sync again. This time the complete inbox did not disappear. Instead, just some newly arrived mails remained invisible. After clearing ~/.evolution/mail/exchange the inbox was again in sync (compared to e.g. OWA with browser).

Mike Tennyson (miketennyson) wrote :

Same thing happened to me on my Dell Optiplex GX110 running Ubuntu 7.1.

Showed an item count but Inbox was emtpy. No filters were in use. Still empty after deleting all search folders except Unmatched. I noticed however that the search folders had the emails that should have been in the Inbox. So I created a new Search Folder that was set to match everything and all my emails appeared in it, with the unmatched becoming empty. I then copied the emails back into my inbox.

Hopefully this work around may help someone troubleshoot. I suspect the problem is in some way linked to the search folders programming.

Gualtiero (gualty) wrote :

Confirmed on Packard bell with Ubuntu 7.10 and Evolution 2.12.1 (in Italian). Exchange is Windows Server 2003 R2.
This is very bad because make Ubuntu not usable for me.

Pedro Villavicencio (pedro) wrote :

Known upstream you can track it here:

Changed in evolution-exchange:
importance: Undecided → Medium
status: New → Triaged
Changed in evolution-exchange:
status: Unknown → New
Changed in evolution-exchange:
status: New → Incomplete
Changed in evolution-exchange:
status: Incomplete → New
Brosseau (brosseaub) wrote :

This bug is also present in 9.10 this proclude the use of evolution and ubuntu in a entreprise setting.

Changed in evolution-exchange:
importance: Unknown → Medium
Changed in evolution-exchange:
status: New → Incomplete
Changed in evolution-exchange:
status: Incomplete → Expired
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Duplicates of this bug

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.