Crash in evolution-exchange-storage

[Santiago Erquicia]

This is evolution 2.2.0

I was opening and closing evolution and suddenly I got this crash. I don't even
use it with exchange (only one pop, gmane news, and one imap4 account). I will
try to make it crash again.

Let me know if you need more information.

Backtrace was generated from '/usr/libexec/evolution-exchange-storage'

Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".
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[Thread debugging using libthread_db enabled]
[New Thread -1232506208 (LWP 14328)]
[New Thread -1234150480 (LWP 14329)]
(no debugging symbols found)
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0xffffe410 in ?? ()
#0 0xffffe410 in ?? ()
#1 0xbffff25c in ?? ()
#2 0x00000000 in ?? ()
#3 0xbffff1bc in ?? ()
#4 0xb6df44bb in waitpid () from /lib/tls/i686/cmov/libc.so.6
#5 0xb7b74d97 in libgnomeui_module_info_get ()
   from /usr/lib/libgnomeui-2.so.0
#6 <signal handler called>
#7 0x0806fcc5 in exchange_offline_handler_get_type ()
#8 0xb7029f4c in gconf_client_change_set_from_current ()
   from /usr/lib/libgconf-2.so.4
#9 0xb7019d08 in gconf_listeners_remove_if () from /usr/lib/libgconf-2.so.4
#10 0xb7019e5b in gconf_listeners_remove_if () from /usr/lib/libgconf-2.so.4
#11 0xb702a011 in gconf_client_change_set_from_current ()
   from /usr/lib/libgconf-2.so.4
#12 0xb702a0c8 in gconf_client_change_set_from_current ()
   from /usr/lib/libgconf-2.so.4
#13 0xb7029e14 in gconf_client_change_set_from_current ()
   from /usr/lib/libgconf-2.so.4
#14 0xb6edfa03 in g_child_watch_add () from /usr/lib/libglib-2.0.so.0
#15 0xb6edcd0f in g_main_depth () from /usr/lib/libglib-2.0.so.0
#16 0xb6eddcb5 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
#17 0xb6eddfd7 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
#18 0xb6ede51e in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
#19 0xb70576f3 in bonobo_main () from /usr/lib/libbonobo-2.so.0
#20 0x080737cc in main ()

Thread 2 (Thread -1234150480 (LWP 14329)):
#0 0xffffe410 in ?? ()
No symbol table info available.
#1 0xb67059d8 in ?? ()
No symbol table info available.
#2 0xffffffff in ?? ()
No symbol table info available.
#3 0x00000007 in ?? ()
No symbol table info available.
#4 0xb6e19589 in poll () from /lib/tls/i686/cmov/libc.so.6
No symbol table info available.
#5 0xb6ede8de in g_main_loop_get_context () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#6 0xb6eddf57 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#7 0xb6ede51e in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#8 0xb6fd1f28 in link_thread_io_context () from /usr/lib/libORBit-2.so.0
No symbol table info available.
#9 0xb6f35398 in ?? () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#10 0xb6705ad8 in ?? ()
No symbol table info available.
#11 0xb6ef6362 in g_static_private_free () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#0 0xffffe410 in ?? ()

[Sebastien Bacher (seb128)]

can you try if you still have this issue with 2.2.1 ?

[Mark Ramm (mark-ramm)]

(In reply to comment #1)
> can you try if you still have this issue with 2.2.1 ?

I just tested on another box (fresh install of Hoary Preview) Evoluton is at
2.2.1.1, and I get the same error everytime I open Evolution with my exchange
account active.

[Jeff Bailey (jbailey)]

(In reply to comment #2)

> > can you try if you still have this issue with 2.2.1 ?
>
> I just tested on another box (fresh install of Hoary Preview) Evoluton is at
> 2.2.1.1, and I get the same error everytime I open Evolution with my exchange
> account active.

What type of machine are you running on? I'd like to provide you with a debug
library so that I can get a more detailed backtrace.

[Paul Wagland (paul-kungfoocoder)]

(In reply to comment #3)
> (In reply to comment #2)
>
> > > can you try if you still have this issue with 2.2.1 ?
> >
> > I just tested on another box (fresh install of Hoary Preview) Evoluton is at
> > 2.2.1.1, and I get the same error everytime I open Evolution with my exchange
> > account active.
>
> What type of machine are you running on? I'd like to provide you with a debug
> library so that I can get a more detailed backtrace.

Hi, I am not the original poster, but will help if I can as I am having the same
issue.

paul@paul~ % uname -a
Linux paul 2.6.10-5-686-smp #1 SMP Tue Mar 22 16:34:41 UTC 2005 i686 GNU/Linux

I can also test it on an amd64, since I get the same problem on that box as well.

Sadly, I do use exchange (the corporate standard) so I would really like this to
be fixed :-)

[Jeff Bailey (jbailey)]

I have
placed a series of packages at http://people.ubuntu.com/~jbailey/evolution/ that
have debugging enabled when you crash. Can you please install:

http://people.ubuntu.com/~jbailey/evolution/evolution-exchange_2.2.1-0ubuntu1_i386.deb
http://people.ubuntu.com/~jbailey/evolution/evolution_2.2.1.1-0ubuntu2_i386.deb
http://people.ubuntu.com/~jbailey/evolution/libcamel1.2-3_1.2.1-0ubuntu1_i386.deb
http://people.ubuntu.com/~jbailey/evolution/evolution-data-server_1.2.1-0ubuntu1_i386.deb
http://people.ubuntu.com/~jbailey/evolution/libedataserver1.2-4_1.2.1-0ubuntu1_i386.deb

Using:

sudo dpkg -i PACKAGE.deb

And reproduce the crash?

Thanks.

[Paul Wagland (paul-kungfoocoder)]

This one came a bit earlier than normal... I will try to generate one of the
longer stack traces as well, but here is my first crash since the new packages
were installed.
----
Backtrace was generated from '/usr/libexec/evolution-exchange-storage'

Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".
[Thread debugging using libthread_db enabled]
[New Thread -1229915840 (LWP 22348)]
[New Thread -1249096784 (LWP 22405)]
[New Thread -1231729744 (LWP 22349)]
0xffffe410 in ?? ()
#0 0xffffe410 in ?? ()
#1 0xbffff0a8 in ?? ()
#2 0x00000eaf in ?? ()
#3 0x00000008 in ?? ()
#4 0xb6d30549 in poll () from /lib/tls/i686/cmov/libc.so.6
#5 0xb6df58de in g_main_loop_get_context () from /usr/lib/libglib-2.0.so.0
#6 0xb6df4f57 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
#7 0xb6df551e in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
#8 0xb6f6e6f3 in bonobo_main () from /usr/lib/libbonobo-2.so.0
#9 0x08075446 in main (argc=3, argv=0xbffff2e4) at main.c:225

Thread 3 (Thread -1231729744 (LWP 22349)):
#0 0xffffe410 in ?? ()
No symbol table info available.
#1 0xb69549d8 in ?? ()
No symbol table info available.
#2 0xffffffff in ?? ()
No symbol table info available.
#3 0x0000000a in ?? ()
No symbol table info available.
#4 0xb6d30549 in poll () from /lib/tls/i686/cmov/libc.so.6
No symbol table info available.
#5 0xb6df58de in g_main_loop_get_context () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#6 0xb6df4f57 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#7 0xb6df551e in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#8 0xb6ee8f28 in link_thread_io_context () from /usr/lib/libORBit-2.so.0
No symbol table info available.
#9 0xb6e4c398 in ?? () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#10 0xb6954ad8 in ?? ()
No symbol table info available.
#11 0xb6e0d362 in g_static_private_free () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#0 0xffffe410 in ?? ()

[Paul Wagland (paul-kungfoocoder)]

Here is another one... I had even rebooted (unrelated) do I know that there can
be no old libraries floating around....
----
Backtrace was generated from '/usr/libexec/evolution-exchange-storage'

Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".
[Thread debugging using libthread_db enabled]
[New Thread -1229915840 (LWP 7708)]
[New Thread -1249338448 (LWP 8030)]
[New Thread -1231729744 (LWP 7715)]
0xffffe410 in ?? ()
#0 0xffffe410 in ?? ()
#1 0xbfffe508 in ?? ()
#2 0x00000000 in ?? ()
#3 0xbfffe470 in ?? ()
#4 0xb6d32901 in select () from /lib/tls/i686/cmov/libc.so.6
#5 0xb7990d02 in _XPollfdCacheDel () from /usr/X11R6/lib/libX11.so.6
#6 0xb7991c21 in _XRead () from /usr/X11R6/lib/libX11.so.6
#7 0xb7992793 in _XReply () from /usr/X11R6/lib/libX11.so.6
#8 0xb79b6410 in XkbGetState () from /usr/X11R6/lib/libX11.so.6
#9 0xb75e59e0 in gdk_keymap_get_for_display ()
   from /usr/lib/libgdk-x11-2.0.so.0
#10 0xb75e5b5e in gdk_keymap_get_for_display ()
   from /usr/lib/libgdk-x11-2.0.so.0
#11 0xb75dcbfb in gdk_x11_register_standard_event_type ()
   from /usr/lib/libgdk-x11-2.0.so.0
#12 0xb75dd2bd in _gdk_events_queue () from /usr/lib/libgdk-x11-2.0.so.0
#13 0xb75dd451 in _gdk_events_queue () from /usr/lib/libgdk-x11-2.0.so.0
#14 0xb6df3d0f in g_main_depth () from /usr/lib/libglib-2.0.so.0
#15 0xb6df4cb5 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
#16 0xb6df4fd7 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
#17 0xb6df551e in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
#18 0xb6f6e6f3 in bonobo_main () from /usr/lib/libbonobo-2.so.0
#19 0x08075446 in main (argc=3, argv=0xbfffeac4) at main.c:225

Thread 3 (Thread -1231729744 (LWP 7715)):
#0 0xffffe410 in ?? ()
No symbol table info available.
#1 0xb69549d8 in ?? ()
No symbol table info available.
#2 0xffffffff in ?? ()
No symbol table info available.
#3 0x0000000b in ?? ()
No symbol table info available.
#4 0xb6d30549 in poll () from /lib/tls/i686/cmov/libc.so.6
No symbol table info available.
#5 0xb6df58de in g_main_loop_get_context () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#6 0xb6df4f57 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#7 0xb6df551e in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#8 0xb6ee8f28 in link_thread_io_context () from /usr/lib/libORBit-2.so.0
No symbol table info available.
#9 0xb6e4c398 in ?? () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#10 0xb6954ad8 in ?? ()
No symbol table info available.
#11 0xb6e0d362 in g_static_private_free () from /usr/lib/libglib-2.0.so.0
No symbol table info available.
#0 0xffffe410 in ?? ()

[Paul Wagland (paul-kungfoocoder)]

This is also related to #8071 AFAICS

[Jeff Bailey (jbailey)]

Hi! There's a new snapshot of evolution-exchange in the Hoary archive. Can you
try that and see if the bug still recurs? I'm going to be near an Exchange
server later to try and reproduce and fix this, but it would be handy to know if
the problem silently goes away with the upgrade.

Thanks!

Tks,
Jeff Bailey

[Paul Wagland (paul-kungfoocoder)]

paul@paul/usr/local/share/ubuntu/src % dpkg -s evolution

           8:02:27
Package: evolution
[...]
Architecture: i386
Version: 2.2.1.1-0ubuntu4
---
Backtrace was generated from '/usr/libexec/evolution-exchange-storage'
[...]
---

Sorry! :-)

I didn't include the backtrace as there was no debugging information available,
and so I didn't feel that it would be very useful. If you could tell me how to
(or point me at the howto) build debug .debs I could do so, and possibly provide
more information.

[Paul Wagland (paul-kungfoocoder)]

Hmm, given that we are talking about the _exchange connector_ this version might
be more appropriate ;-)

paul@paul % dpkg -s evolution-exchange
Package: evolution-exchange
Architecture: i386
Version: 2.2.1cvs20050405-0ubuntu1

----

An update however, this version does seem more stable. I just fiddled for 1/2 an
hour or so with mail, and it didn't die. I am not sure what the problem was
yesterday, but will let you know if manages to survive a full day of use.

[Paul Wagland (paul-kungfoocoder)]

OK... I am prepared to call that irony. As soon as I had sent the previous
comment, the very next action caused evolution-exchange to die :-)

Once again, there was no real useful information as far as I could ascertain. If
you could point me at how to make debug packages, I can do so, and try to get a
little closer to figuring out what is going on here....

[Paul Wagland (paul-kungfoocoder)]

*** Bug 14943 has been marked as a duplicate of this bug. ***

[Paul Wagland (paul-kungfoocoder)]

*** Bug 14406 has been marked as a duplicate of this bug. ***

[Lawrenae (lawrenae)]

I am not the original poster, but I have installed the debug enabled debs below
(on a hoary box that was dist-upgraded from warty) and here is the backtrace
from /usr/lib/evolution/2.2/evolution-exchange-storage:

Thread 2 (Thread -1231307856 (LWP 12413)):
#0 0xffffe410 in __kernel_vsyscall ()
#1 0xb6d57549 in poll () from /lib/tls/i686/cmov/libc.so.6
#2 0xb6e1c8de in g_main_loop_get_context () from /usr/lib/libglib-2.0.so.0
#3 0xb6e1bf57 in g_main_context_dispatch () from /usr/lib/libglib-2.0.so.0
#4 0xb6e1c51e in g_main_loop_run () from /usr/lib/libglib-2.0.so.0
#5 0xb6f0ff28 in link_thread_io_context () from /usr/lib/libORBit-2.so.0
#6 0xb6e73398 in ?? () from /usr/lib/libglib-2.0.so.0
#7 0xb69bbad8 in ?? ()
#8 0xb6e34362 in g_static_private_free () from /usr/lib/libglib-2.0.so.0
Previous frame inner to this frame (corrupt stack?)
#0 0xb6e32104 in g_str_hash () from /usr/lib/libglib-2.0.so.0

not sure how helpful this is, but there you go. This happens EVERY time. I have
even tried new users to see if it's cruft in my config, but no.
For what it's worth, my connection to exchange is via https, not http, and I
read somewhere else (evo-hackers, I believe) that libsoup needed to have tls
support turned on in it. Is that the case in ubuntu? Is there a way to tell?

packages installed:

ii evolution 2.2.1.1-0ubunt The groupware suite
ii evolution-data 1.2.1-0ubuntu1 evolution database backend server
ii evolution-exch 2.2.1-0ubuntu1 Exchange plugin for the Evolution groupware
ii evolution-webc 2.2.0-0ubuntu1 webcal: URL handler for GNOME and Evolution
ii libcamel1.2-3 1.2.1-0ubuntu1 Generic messaging library for evolution data
ii libebook1.2-3 1.2.1-0ubuntu1 Client library for evolution address books
ii libecal1.2-2 1.2.1-0ubuntu1 Client library for evolution calendars
ii libedata-book1 1.2.1-0ubuntu1 Backend library for evolution address books
ii libedata-cal1. 1.2.1-0ubuntu1 Backend library for evolution calendars
ii libedataserver 1.2.1-0ubuntu1 Utility library for evolution data servers
ii libedataserver 1.2.1-0ubuntu1 Utility library for evolution data servers
ii libsoup2.2-7 2.2.3-0ubuntu2 an HTTP library implementation in C -- Share

[Paul Wagland (paul-kungfoocoder)]

Does anyone know what would need to be done to progress this issue? I am happy
to help, or given the appropriate pointers, try building updated debug enabled
debs to try and figure out what is going on. At the moment I am forced to use
the IMAP interface, but then I lose calendaring and addressbook integrations.

[Eli Anderson (eli-anderson)]

I had the same problem, this is what fixed it for me.

I compiled from source thinking it might be something with the way the package
was compiled, still same problems. However, when looking through the debug log
I noticed it was hanging on reading a particular folder (pocket mirror from when
I synched with my palm). I deleted it, it was still crashing but that was
because exchange just moved it to trash and it was hanging in the trash folder.
 Removed it from trash, and it has been working ever since (2 days).

I'm sorry I didn't save the log trace, it started working before I thought about
saving it.

[Eli Anderson (eli-anderson)]

It crashed on me again this morning. What was different is that I had two voice
mail messages in my inbox. Once I deleted those it started working again.

Here is my crash log:

Backtrace was generated from '/usr/libexec/evolution-exchange-storage'

Using host libthread_db library "/lib/tls/i686/cmov/libthread_db.so.1".
[Thread debugging using libthread_db enabled]
[New Thread -1229469376 (LWP 7840)]
[New Thread -1247835216 (LWP 7866)]
[New Thread -1230976080 (LWP 7841)]
0xffffe410 in ?? ()
#0 0xffffe410 in ?? ()
#1 0xbfffd0c8 in ?? ()
#2 0xb7111960 in ?? () from /usr/lib/libgnutls.so.11
#3 0xbfffcfe0 in ?? ()
#4 0xb6da57d8 in recv () from /lib/tls/i686/cmov/libc.so.6
#5 0xb70c450f in _gnutls_handshake_buffer_clear ()
   from /usr/lib/libgnutls.so.11
#6 0xb70c3192 in _gnutls_io_read_buffered () from /usr/lib/libgnutls.so.11
#7 0xb70c0e10 in _gnutls_recv_int () from /usr/lib/libgnutls.so.11
#8 0xb70c18b8 in gnutls_record_recv () from /usr/lib/libgnutls.so.11
#9 0xb7b99749 in soup_dns_entry_cancel_lookup ()
   from /usr/lib/libsoup-2.2.so.7
#10 0xb6e57e4c in g_io_channel_read_chars () from /usr/lib/libglib-2.0.so.0
#11 0xb7ba8fff in soup_socket_get_remote_address ()
   from /usr/lib/libsoup-2.2.so.7
#12 0xb7ba943b in soup_socket_read_until () from /usr/lib/libsoup-2.2.so.7
#13 0xb7b9d8ec in soup_message_io_stop () from /usr/lib/libsoup-2.2.so.7
#14 0xb7b9e105 in soup_message_io_stop () from /usr/lib/libsoup-2.2.so.7
#15 0xb7b9cf8c in soup_message_send_request () from /usr/lib/libsoup-2.2.so.7
#16 0xb7b96233 in soup_connection_last_used () from /usr/lib/libsoup-2.2.so.7
#17 0xb7b9630c in soup_connection_send_request ()
   from /usr/lib/libsoup-2.2.so.7
#18 0xb7ba52ac in queue_message () from /usr/lib/libsoup-2.2.so.7
#19 0xb7ba4622 in soup_session_send_message () from /usr/lib/libsoup-2.2.so.7
#20 0xb7fce8b6 in e2k_context_send_message (ctx=0x81a70c0, op=0x4,
    msg=0x81a6918) at e2k-context.c:835
#21 0xb7fd073e in search_fetch (iter=0x816db60, ctx=0x8151370, op=0xfffffe00,
    results=0xfffffe00, nresults=0x816db70, first=0x816db78, total=0x816db7c,
    user_data=0x81a6e18) at e2k-context.c:1835
#22 0xb7fda927 in iter_fetch (iter=0x816db60) at e2k-result.c:451
#23 0xb7fda9ae in e2k_result_iter_new (ctx=0xfffffe00, op=0xfffffe00,
    ascending=-512, total=-512, fetch_func=0xfffffe00, free_func=0xfffffe00,
    user_data=0xfffffe00) at e2k-result.c:506
#24 0xb7fd0957 in e2k_context_search_start (ctx=0x8151370, op=0xfffffe00,
    uri=0x815c0c0 "https://owa.nhmccd.edu/exchange/Eli.C.Anderson/Inbox/",
    props=0x80a9820, nprops=-512, rn=0xfffffe00,
    orderby=0xfffffe00 <Address 0xfffffe00 out of bounds>, ascending=1)
    at e2k-context.c:1908
#25 0x0805ed2b in e_folder_exchange_search_start (folder=0x81581a0,
    op=0xb7111960, props=0xb7111960, nprops=-1223616160, rn=0xb7111960,
    orderby=0xb7111960 "T(\006", ascending=-1223616160)
    at e-folder-exchange.c:643
#26 0x080825a0 in get_folder (stub=0x815c818,
    name=0xfffffe00 <Address 0xfffffe00 out of bounds>, create=0,
    uids=0x80b1ed8, flags=0x80b32a0) at mail-stub-exchange.c:637
#27 0x08087519 in connection_handler (source=0x80ac7a8, condition=4294966784,
    da...

[Rob Hughes (rob-robhughes)]

(In reply to comment #17)
> I had the same problem, this is what fixed it for me.
>
> I compiled from source thinking it might be something with the way the package
> was compiled, still same problems. However, when looking through the debug log
> I noticed it was hanging on reading a particular folder (pocket mirror from when
> I synched with my palm). I deleted it, it was still crashing but that was
> because exchange just moved it to trash and it was hanging in the trash folder.
> Removed it from trash, and it has been working ever since (2 days).
>
> I'm sorry I didn't save the log trace, it started working before I thought about
> saving it.

I can confirm this behavior. If we need to replicate this for further debugging,
I'll install the palm software on a windows box (or maybe wine) and sync again
to recreate the folders, the replicate the crash with evo.

[Martin Bergner (martin-bergner)]

Is this still a problem in dapper and/or breezy and the new evolution versions? If yes, please consider opening an upstream bug about it, since it probably is one in this case.

[Paul Wagland (paul-kungfoocoder)]

I no longer have this particular problem. It will occasionally lose the connection, but it hardly ever crashes on me anymore.

[Paul Wagland (paul-kungfoocoder)]

Forgot to mention, this is with:
evolution: 2.6.0-0ubuntu3
evolution-exchange: 2.6.0-0ubuntu2

[Daniel Holbach (dholbach)]

Thank you very much for following up. Please reopen if this still happens with recent Dapper.