exchange mail keeps on crashing, can't send emails through exchange

[ultraschorsch]

Binary package hint: evolution

Evolution connects to our Exchange server, looks for new messages and after about a minute I get the error: Lost connection to evolution Exchange backend process.

Thanks for your help :)

ProblemType: Bug
Architecture: i386
Date: Wed Jul 18 12:56:34 2007
DistroRelease: Ubuntu 7.04
ExecutablePath: /usr/bin/evolution-2.10
Package: evolution 2.10.1-0ubuntu2
PackageArchitecture: i386
ProcCmdline: evolution --component=mail
ProcCwd: /home/jan
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
SourcePackage: evolution
Uname: Linux jan-laptop 2.6.20-16-generic #2 SMP Thu Jun 7 20:19:32 UTC 2007 i686 GNU/Linux

[C de-Avillez (hggdh2)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we do not have, yet, enough data to understand the error.

Since this deals with Exchange, please:

1. open a terminal (gnome-terminal, for example)
2. issue the command 'evolution --force-shutdown' (without the quotes)
3. after the above command is completed, start Evolution as follows:
    env E2K_DEBUG=2 evolution --component=mail > evo.log 2>&1
4. wait for the error, or click on the "Send/Receive" button.
5. quit Evolution after you see the error message.
6. upload (as an attachment) the resulting log file here (called 'evo.log' in step (3) above.

[C de-Avillez (hggdh2)]

Thank you. There are two options now for us:

1. try to bypass the error
2. keep on zeroing in the error.

For (1) you can try to delete the ~/.evolution/mail/exchange/<whatever is the mail account> directory. Research upstream and sideways suggest that by removing this directory users were able to regain access to OWA. If you decide to go this way, please do save the directory before removing it. The following sequence of commands from a terminal will do it (comments are preceded by a '#', and request manual intervention of some sort from you):

   evolution --force-shutdown
   ps -ef | grep evolution-exchange
   # from the output, grab the pid number for the evolution-exchange -- if one is shown!
   # if there is indeed an evolution-exchange process running, kill it:
   kill <pid of the evolution-exchange process>
   cd ~/.evolution/mail/exchange
   ls
   # the output of 'ls' will give you as many directories as Exchange accounts you have. You seem to have just one.
  rm -rf <your account directory>

Then normally restart Evolution.

For (2)... there is no consensus that I could find on what is the root cause of this error. So we will have to dig in more -- which means I will need another debug run, but with some new steps.

Please tell me how you want to proceed.

[ultraschorsch (jreiners)]

Great! I did (1) and now it seems to run fine.

Thanks a lot!!

[C de-Avillez (hggdh2)]

Setting as a duplicate of bug 34199