Evince won't print some PDF files

[Jonathan Lumb]

Binary package hint: evince

This is either a problem with evince or cups

I was recently printing off lots of PDF files using Evince. All of them printed off OK except one - which the printer refused to print on numerous occasions, coming back with error messages each time. All the files contain Chinese characters - both those that would print and the one file that wouldn't.

I have attached the troubleshoot.txt that the printing tool produced as well as the culprit PDF file.

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: evince 2.30.3-0ubuntu1.1
ProcVersionSignature: Error: [Errno 2] 没有那个文件或目录: '/proc/version_signature'
Uname: Linux 2.6.35-020635rc1-generic i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Wed Aug 4 15:07:13 2010
InstallationMedia: Ubuntu 10.04 "Lucid Lynx" - Release Candidate i386 (20100419.1)
ProcEnviron:
 LANGUAGE=zh_CN:zh:en
 PATH=(custom, user)
 LANG=zh_CN.utf8
 SHELL=/bin/bash
SourcePackage: evince

[Kenny Meyer (knny-myer)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Have you already taken a look at this bug: https://bugzilla.gnome.org/show_bug.cgi?id=606081 ? It sounds very similar to yours.
If it is the same, then please confirm the bug there and upstream this bug to the GNOME Bug Tracker.

[Jonathan Lumb (jonolumb)]

Hi Kenny

It does not seem that this bug is related to the upstream bug 606081 that you mentioned.

I have filed an upstream bug report here: https://bugzilla.gnome.org/show_bug.cgi?id=626088

Thanks

[Kenny Meyer (knny-myer)]

Hi Jonathan,

> It does not seem that this bug is related to the upstream bug 606081 that you mentioned.
Thanks, for pointing that out.

I've added a remote bug watch to bug 626088 for this bug.

Thanks!

[Pedro Silva (pedrof-silva)]

I submitted the same bug. I tried to print your file and had no problems, although there are many other files which raise me errors when I try to print them.

[Rex Tsai (chihchun)]

Tested the file[1] with evince 3.2.0-0ubuntu1, poppler-data 0.4.4-1 without problem.

[1] https://bugs.launc61hpad.net/ubuntu/+source/evince/+bug/613462

[Rex Tsai (chihchun)]

According to the error message in troubleshoot.txt, it seems related to cups. There is oen error message -

> cupsdAuthorize: No authentication data provided.

Please check /var/log/cups/access_log /var/log/cups/error_log logs for more information.

[1] https://bugs.launchpad.net/ubuntu/+source/evince/+bug/613462/+attachment/1476975/+files/troubleshoot.txt

[Rex Tsai (chihchun)]

Jonathan: Can you provide more feedback regarding to this issue?

[Paul White (paulw2u)]

Upstream bug was closed "RESOLVED INCOMPLETE" on 2013-05-07
due to a lack of information from reporter
Ubuntu task did not expire due to bug watches
No reply to request in comment #9
Closing as "Invalid" as no activity for over 7 years