printing documents sometimes fails

Bug #513575 reported by z80man on 2010-01-28
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
Low
Ubuntu Desktop Bugs

Bug Description

Binary package hint: evince

Using Hardy Heron, 8.04
Evince version is 2.22.2-0ubuntu2
For a recently downloaded document, which correctly displays on the screen, select print, select printer, and click on Print.
For this document, the print dialog closes, and no job is queued to CUPS at that time. Some time later, a job is finally queued and prints. Tried other documents, with similar results, though not a long a wait.
Verified that printers work as expected with other applications.
This used to work fine, so suspect the problem is a recent update.

ProblemType: Bug
Architecture: amd64
Date: Wed Jan 27 21:46:07 2010
DistroRelease: Ubuntu 8.04
ExecutablePath: /usr/bin/evince
NonfreeKernelModules: nvidia
Package: evince 2.22.2-0ubuntu2
PackageArchitecture: amd64
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
Uname: Linux 2.6.24-26-generic x86_64

z80man (z80man-bellatlantic) wrote :
Pedro Villavicencio (pedro) wrote :

thanks for the report, do you get the same on Karmic?

Changed in evince (Ubuntu):
assignee: nobody → Ubuntu Desktop Bugs (desktop-bugs)
importance: Undecided → Low
status: New → Incomplete

Unfortunately, don't have a newer system set up at this time. I was
going to put a Jaunty or Karmic system together, but job outlook at the
moment is shaky, so I had to postpone. I am shooting for 10.4 (I forget
the name at the moment) when it comes out later this year.

Note that I was able to use KGhostView to look at this particular file
and it looks better and prints fine, so it seems to be a combination of
the software and perhaps a badly formed PDF. Some of the time, using
evince, it crashes the printer. As noted, I also have problems with
other PDFs, but that one file in particular is really bad.

Thanks...

On Thu, 2010-01-28 at 18:44 +0000, Pedro Villavicencio wrote:
> thanks for the report, do you get the same on Karmic?
>
> ** Changed in: evince (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: evince (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: evince (Ubuntu)
> Assignee: (unassigned) => Ubuntu Desktop Bugs (desktop-bugs)
>

could you attach that document causing the issues to the report? thanks.

Unfortunately, it contains personal data that I do not want to place in
the public domain. I will check though other PDFs I have to see if I
can find one with the same problems, but without personal information.

On Fri, 2010-01-29 at 13:26 +0000, Pedro Villavicencio wrote:
> could you attach that document causing the issues to the report? thanks.
>

z80man (z80man-bellatlantic) wrote :

The attached file does print on an inkjet (Epson Stylus Photo R340), but
when sent to my laser printer (Panasonic KX-P7105) causes the printer to
error. With KGhostView, the file prints fine on the laser. Hope that
helps...

On Fri, 2010-01-29 at 13:26 +0000, Pedro Villavicencio wrote:
> could you attach that document causing the issues to the report? thanks.
>

madbiologist (me-again) on 2010-02-17
Changed in evince (Ubuntu):
status: Incomplete → New

I've got same problems in Lucid 64bit. Kernel is 2.6.32-25-generic, evince is 2.30.3.

Attached document fails to print.
#top shows this:
 PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
 2870 lp 9 0 198m 99m 4552 R 100 2.5 25:34.20 gs

Winnie Evans (wevans460) on 2012-03-07
summary: - printing of some documents take a long time, or fails
+ printing documents sometimesfails
summary: - printing documents sometimesfails
+ printing documents sometimes fails
Bryan Quigley (bryanquigley) wrote :

Is this still an issue for you? What are you running now?

Changed in evince (Ubuntu):
status: New → Incomplete
madbiologist (me-again) on 2013-01-10
tags: added: hardy
removed: apport-bug
tags: added: apport-bug
Paul White (paulw2u) wrote :

No reply to request in comment #8
Report did not expire due to assignment
Bug refers to GNOME 2 which is now obsolete
Closing as bug report is now invalid

Changed in evince (Ubuntu):
status: Incomplete → Invalid
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