Help (ghelp:evince) not found

Bug #508355 reported by Ilmari Vacklin on 2010-01-16
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
Low
Unassigned

Bug Description

Binary package hint: evince

Launching help opens the help app which says "The requested URI "ghelp:evince" is invalid". This is on Ubuntu 9.10.

madbiologist (me-again) wrote :

I cannot reproduce this on Ubuntu Karmic 9.10. I'm using an English language setting and an Australian locale. Ilmari - what are your language and locale settings?

My locale output is:

home-01:~$ locale
LANG=en_AU.UTF-8
LC_CTYPE="en_AU.UTF-8"
LC_NUMERIC="en_AU.UTF-8"
LC_TIME="en_AU.UTF-8"
LC_COLLATE="en_AU.UTF-8"
LC_MONETARY="en_AU.UTF-8"
LC_MESSAGES="en_AU.UTF-8"
LC_PAPER="en_AU.UTF-8"
LC_NAME="en_AU.UTF-8"
LC_ADDRESS="en_AU.UTF-8"
LC_TELEPHONE="en_AU.UTF-8"
LC_MEASUREMENT="en_AU.UTF-8"
LC_IDENTIFICATION="en_AU.UTF-8"
LC_ALL=

If I launch evince from the terminal there are no errors until I select Help -> Contents (or press F1), then the following is printed in the terminal:

** (gnome-help:2619): CRITICAL **: atk_object_set_name: assertion `name != NULL' failed

** (gnome-help:2619): CRITICAL **: atk_object_set_name: assertion `name != NULL' failed
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.

The help app still displays the help file pages normally though.

If I select "About this Document" and scroll down and select "GNOME Feedback Page" (under the Feedback heading), then I get a message box which says "Unable to load page. The requested URI "ghelp:gnome-feedback" is invalid". Nothing further is printed in the terminal though. However I think this bug has already been reported.

Sebastien Bacher (seb128) wrote :

The issue should be debugged by somebody having it

Changed in evince (Ubuntu):
importance: Undecided → Low

wolverian@nyannyan:~$ locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=
wolverian@nyannyan:~$ evince

** (gnome-help:19111): CRITICAL **: atk_object_set_name: assertion
`name != NULL' failed

** (gnome-help:19111): CRITICAL **: atk_object_set_name: assertion
`name != NULL' failed
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.
OMF category 'Applications|Other' not recognised, ignoring.

Victor Vargas (kamus) wrote :

I tried to reproduce this issue under Lucid (pressing F1 while evince is running) but works fine here (help is displayed correctly), can you try to reproduce this issue (if is possible) in latest release included in Ubuntu Lucid? Thanks!

Changed in evince (Ubuntu):
status: New → Incomplete
Pedro Villavicencio (pedro) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to New. Thanks again!.

Changed in evince (Ubuntu):
status: Incomplete → Invalid
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