Printing on HP Laserjet 4500 does not work in PS mode

Bug #482576 reported by Wolf Rogner on 2009-11-14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
evince (Ubuntu)

Bug Description

Binary package hint: evince

Printing a PDF file (attached) from Evince to a HP Laserjet 4500 using sockets and the included Postscript PPD (HP Color LaserJet 4500 v2014.200 Postscript (recommended) did work on 9.04 but does not work any more on 9.10.

The PPDs from 9.04 and 9.10 are identical (diff compared)

Printing out of OpenOffice or other applications works fine (at least I did not come across any problems so far).

Printing from Evince using hpjis and PCL on the same printer works fine on 9.10.

If you need further information, please let me know.

ProblemType: Bug
Architecture: amd64
Date: Sat Nov 14 12:07:12 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/yelp
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate amd64 (20091020.3)
NonfreeKernelModules: nvidia
Package: yelp 2.28.0-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: yelp
Uname: Linux 2.6.31-14-generic x86_64

Wolf Rogner (war-rsb) wrote :
Pedro Villavicencio (pedro) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information. Please include the information requested at as separate attachments.

Changed in evince (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Benjamin Drung (bdrung) wrote :

Can this bug be a duplicate of bug #419143?

Wolf Rogner (war-rsb) wrote :

What seems to be similar is that my printer is connected to the network using an internal Jet Direct print server.

My analysis to this:

The printer did not change, the file did not change, the PPD did not change so the only thing new in Karmic are printer driving libraries.

In Bug 419143 at some stage one suggested it was an error in the PS interpreter of HP. Good start. The printer was there before Ubuntu even was introduced, it works nice with Windowss with the before mentioned testfile.

If I can be of any serious help, let me know.

Another hint:

I have installed 3 printer drivers on my machine:

HPlib with PS driver
Socket with PS driver
Socket with hplib pcl3 driver

In most cases, one works but most likely not one single solution works for all (Evince works fine mostly with PCL, OpenOffice requires PS).

Charlie Kravetz (charlie-tca) wrote :

Please include the information requested at as separate attachments.

Charlie Kravetz (charlie-tca) wrote :

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

Changed in evince (Ubuntu):
status: Incomplete → Invalid
Wolf Rogner (war-rsb) wrote :

There are no errors in the cups error logs.

You might close this bug as well as all the other unsolved bugs that I reported.

The problem of this issue is, that evince sends the data to the printer and does not stop when the printer reports buffer full. This hangs evince.

Its not a cups problem.

Maybe I wait till Ubuntu is ready for prime use.

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