Update from 14.04 to 15.10 crash

Bug #1587224 reported by runner
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

May 30 2016

Update from 14.04 to 15.10 crash.

This report is not from the computer with 14.04 that is dead.
This report is from teh same hardware but it now has new install Ubuntu 15.10.
Consequently all the logs are gone. Sorry.
This also explains why I can not duplicate this bug unless I try to install 14.04 and then update it to 15.10.
Let see what other people say.

Have on DELL laptop with Ubuntu 14.04. (Correction had 14.04 now it is dead.)
Told Ubuntu software-updater to show all updates.
It shows 15.10.
Told it to update.
It went trough all the step up and including "downloading".
After it got to step installing, and was not moving I checked upgrade logs.
Upgrade logs showed that for one hour nothing was hapening.
I had no choice but to kill the upgrade knowing that my system will die.
Of course it was already dead.
(This part I am little hazy about. I think the updater complained about "fontconfig".)

My system was:
14.04 with gnome fallback/flashback.
DELL Laptop, Intel Graphics, nothing fancy.
It worked fine before that for 2-3 years.

Expected:
I expected the upgrade path as described on Ubuntu.com and as advocated by
software-updater to work.

Got:
Dead system.

Tried:
After it crashed/hung, I stopped teh upgrade. I downloaded 15.10 and made USB.
Tried to update by telling to use that USB 15.10. That did not help either.

Conclusion:
I think this is a bug and the migration path 14.04 to 15.10
using software-updater
does not work May 30 2016.
Thank you.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: evince 3.16.1-0ubuntu1
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
CurrentDesktop: Unity
Date: Mon May 30 19:56:26 2016
InstallationDate: Installed on 2016-05-30 (0 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: evince
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
runner (runner2) wrote :
Revision history for this message
Paul White (paulw2u) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner.

Ubuntu 14.04 (trusty) reached end-of-life on April 25,2019.
Ubuntu 15.10 (wily) reached end-of-life on July 28, 2016.

I'm unsure why you logged this bug report against 'evince', a PDF viewer but as both Ubuntu releases are long past their 'end of life' dates I'm closing this report as it is no longer valid.

Changed in evince (Ubuntu):
status: New → Invalid
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