evince displays only first page of certain PDFs

Bug #1301447 reported by Steve Chadsey
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
evince (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

I have recently found that evince 3.6.1 (3.6.1-1ubuntu) will only display
the first page of certain PDF files. I can open the files in Adobe Reader
XI under Windows 7 Enterprise. In this manner I can confirm that the
documents have more than one page.

Evince properly handles the majority of PDF documents that I come across.
It appears that the files that evince "thinks" have only 1 page are PDF
version 1.7 according to file(1).

Here is an example. The "Manuals for HP 6125XLG Ethernet Blade Switch"
document listing [1] on hp.com lists several PDF files. "HP 6125XLG
Blade Switch Installation Guide" [2] opens correctly and evince shows
it has 33 pages (which Adobe Reader agrees with). Firefox has saved a
temporary copy of it, and file(1) shows:

  $ file /tmp/Download-2.pdf
  /tmp/Download-2.pdf: PDF document, version 1.6

The "R2306-HP 6125XLG Blade Switch Command References" document [3]
opens in evince, but evince shows that it has only 1 page (see file
"evince-onepage.png"). Adobe Reader shows that it has 15 titles of
various lengths. The first title, "About the HP 6125XLG Blade Command
Refernces" is 8 pages.

file(1) for this pdf shows:

  $ file /tmp/emr_na-c03933238-1-3.pdf
  /tmp/emr_na-c03933238-1-3.pdf: PDF document, version 1.7

Perhaps it is these "composite" PDF files that evince can't handle.

References:
1. http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/manualsResults/?sp4ts.oid=5404487&spf_p.tpst=psiContentResults&spf_p.prp_psiContentResults=wsrp-navigationalState%3Daction%253Dmanualslist%257Cviewall%253Dtrue%257Clang%253Den&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

2. http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/action.process/public/psi/manualsDisplay/?sp4ts.oid=5404487&javax.portlet.action=true&spf_p.tpst=psiContentDisplay&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.prp_psiContentDisplay=wsrp-interactionState%3DdocId%253Demr_na-c03931771%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken

3. http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/action.process/public/psi/manualsDisplay/?sp4ts.oid=5404487&javax.portlet.action=true&spf_p.tpst=psiContentDisplay&javax.portlet.begCacheTok=com.vignette.cachetoken&spf_p.prp_psiContentDisplay=wsrp-interactionState%3DdocId%253Demr_na-c03933238%257CdocLocale%253Den_US&javax.portlet.endCacheTok=com.vignette.cachetoken

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: evince 3.6.1-1ubuntu3
ProcVersionSignature: Ubuntu 3.8.0-33.48-generic 3.8.13.11
Uname: Linux 3.8.0-33-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.9.2-0ubuntu8.5
Architecture: amd64
Date: Wed Apr 2 08:44:44 2014
InstallationDate: Installed on 2012-07-11 (629 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
KernLog:

MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: evince
UpgradeStatus: Upgraded to raring on 2013-11-22 (130 days ago)

Revision history for this message
Steve Chadsey (schadsey) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

Changed in evince (Ubuntu):
importance: Undecided → Low
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in evince (Ubuntu):
status: New → Confirmed
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