Failing to open some pictures - Improper call to JPEG library in state 200

Bug #1722487 reported by Simon P. on 2017-10-10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
eog (Ubuntu)

Bug Description

When I am inserting the SD card of my camera in the PC and have a look at the pictures, eog sometimes fails to show them, giving this error: Improper call to JPEG library in state 200

I get that error when I am using the keyboard arrows to go back and forth between the pictures I took. The next time I try to open the picture, it is shown without a problem.
ApportVersion: 2.20.7-0ubuntu2
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 17.10
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-09-30 (9 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170926)
Package: eog 3.26.1-0ubuntu1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
Tags: artful wayland-session
Uname: Linux 4.13.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo vboxusers
_MarkForUpload: True

apport information

tags: added: apport-collected artful wayland-session
description: updated

apport information

apport information

apport information

Sebastien Bacher (seb128) wrote :

Thank you for your bug report. Do you get the same issue if the photos are on your disk? Could be an i/o error on the card...

Changed in eog (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Simon P. (simpre) wrote :

Yes, I can reproduce the error when the photos are on my harddrive.

Sebastien Bacher (seb128) wrote :

Does it do it on a specific photo? or a set of photos? could you maybe share them on the bug report?

Simon P. (simpre) wrote :

It usually happens when I am switching between the photos in eog and going back and forth. I have not really worked out a logic behind the error yet, but it seems to happen more with some photos than others. Once I get the error, I can just jump to the next picture and go back and it opens without problems.
I am attaching a few of the photos that failed to be displayed in eog frequently.

WhiteKnight (whiteknight) wrote :

I'm not using Ubuntu but Arch and I'm affected by the same problem like Simon.
So it seems like to be an upstream bug.

I cannot reproduce the behaviour at all. It just randomly happens when (quickly?) going through photo collections.
Picture are on the SSD with XFS. Going back and forth “fixes” it, rarely I have to do this more than one time per picture.
dmesg's output does not show anything related to IO problems.

Launchpad Janitor (janitor) wrote :

[Expired for eog (Ubuntu) because there has been no activity for 60 days.]

Changed in eog (Ubuntu):
status: Incomplete → Expired
Simon P. (simpre) wrote :

Bug is still present in 18.04 and eog 3.28.1

Changed in eog (Ubuntu):
status: Expired → Confirmed
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