authentication failed

Bug #993952 reported by MatatTHC
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Since the upgrade to precise pangolin I'm unable to connect to ICQ/AIM.
In the account preferences the message is "Disconnected -- Authentication failed"

I found a forum entry:
http://ubuntuforums.org/showthread.php?t=1944629

As suggested I tried pidgin: In the original setting it reports:
"""
You have been connecting and disconnecting too frequently. Wait ten minutes and try again. If you continue to try, you will need to wait even longer.
"""

When I disable the client login option as suggested in the forum I get:
"""
ACCOUNTNR disabled
Unknown reason
"""

But login on the website is possible without problems.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy 3.4.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
Date: Thu May 3 14:36:32 2012
InstallationMedia: Xubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
SourcePackage: empathy
UpgradeStatus: Upgraded to precise on 2012-04-27 (5 days ago)

Revision history for this message
MatatTHC (matatthc) wrote :
Revision history for this message
Bilal Shahid (s9iper1) wrote :

thanks for the bug report
can you please attach the mission control log file while reproducing it ?
you can get it from help debug menu

Changed in empathy (Ubuntu):
status: New → Incomplete
Revision history for this message
MatatTHC (matatthc) wrote :

Here you go. I cleared the log, and then tried to enabled the account in the account preferences dialog.

I roughly checked the file. I found a similar message as I get from pifgin (too frequent connections).

Thanks

Revision history for this message
Bilal Shahid (s9iper1) wrote :

ok thanks now you can send this to upstream

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

Changed in empathy (Ubuntu):
status: Incomplete → Expired
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