Deleted account always reappears after a reboot

Bug #981065 reported by Alexander Kallenbach on 2012-04-13
This bug affects 8 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)

Bug Description

I've got a mysterious account in my empathy account list. It seems to be a mixture of to of my accounts (credentials of my sip account and it is marked as a google talk account). If I delete the account it disappears but after a reboot it is there again.

In addition: If I end Empathy and try to restart it again it seems to have problems to get access to the account settings, I get the following error message:

"Fehler beim Aufruf der Kontenverwaltung

Es ist ein Fehler beim Verbinden zur Telepathy-Kontenverwaltung aufgetreten. Fehlermeldung war:

Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken."

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
Uname: Linux 3.2.0-23-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu2
Architecture: amd64
Date: Fri Apr 13 20:42:50 2012
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

Bilal Shahid (s9iper1) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please answer these questions:

* Is this reproducible now ?
* If so, what specific steps should we take to recreate this bug?

This will help us to find and resolve the problem.

Changed in empathy (Ubuntu):
status: New → Incomplete

Yes the bug is reproducible for me?

As described above I don't know how this this specific account has been created. But I can delete the account but after a reboot it reappears.

typo (gnomeuser8) wrote :

You need to add a GNOME Online Account + an empathy account for the same account (MSN or Google Talk). Then try to delete one from the empathy account manager.

Changed in empathy (Ubuntu):
status: Incomplete → New
Bilal Shahid (s9iper1) wrote :

any body confirm it plz who can reproduce it else dont change the status

Changed in empathy (Ubuntu):
status: New → Incomplete
Ross Manges (ross-6wi) wrote :

I am also experiencing the problem where accounts in empathy that I remove show up again after restart of empathy.

Launchpad Janitor (janitor) wrote :

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

Changed in empathy (Ubuntu):
status: Incomplete → Expired
Yann Simon (yann-simon-fr) wrote :

I confirm this bug

Changed in empathy (Ubuntu):
status: Expired → Confirmed
Jens Kehne (jkehne) wrote :

I'm seeing the same thing. For me, it's an old Jabber account that doesn't work any more. I can delete it in empathy, but after I restart empathy, it's back again. I also tried deleting the account using mc-tool, but got the same result.

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