Cannot connect to AIM in Empathy

[David Delony]

Whenever I try to connect to AIM, I get a "Connection can't be established error." It works on my other Mac OS X computer under Adium and on Ubuntu on Pidgin.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.2.0.1-0ubuntu1.1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
Date: Thu Nov 10 19:49:42 2011
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu-Netbook-Remix 9.10 "Karmic Koala" - Release i386 (20091028.4)
SourcePackage: empathy
UpgradeStatus: Upgraded to oneiric on 2011-10-13 (28 days ago)

[Elton Woo (elton-woo)]

Created attachment 52742
Haze log from Empathy session

Application: Empathy 3.2.0
OS: Ubuntu Linux 11.10 (Oneiric Ocelot)
Machine: Asus EEE 1000 PC (netbook)

PROBLEM:
AIM chat client fails to connect, and keeps requesting password. Problem is consistent and repeatable.

I have filed a but report HERE:
https://bugzilla.gnome.org/show_bug.cgi?id=662231.

According to the attached haze log, the developer has directed me to file a bug report with freedesktop.

[Tollef Fog Heen (tfheen)]

Not a fdo bug, reassigning to telepathy.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Michael Elkins (sigpipe)]

I can confirm the details of David's bug report. I am able to log into AIM with pidgin, but receive the same error when trying with Empathy. Empathy is able to connect to other services like Jabber & Yahoo.

[Maiku (cmaiku)]

I was having this problem as well. Using mc-tool to set the aim account's "use-clientlogin" property to false enabled me to log in.

I wonder if this is a widespread enough issue to cause it to be haze's default or if it's temporary or not.

[Bilal Shahid (s9iper1)]

i have sent this bug to upstrean please the people who are effecting this subcribe to this bug so you can answer the questions of the developers.https://bugzilla.gnome.org/show_bug.cgi?id=664348
thanks

[Bilal Shahid (s9iper1)]

and also attach a log file with it..you can also see this for the log file http://live.gnome.org/Empathy/Debugging
thanks

[motang (mohan-ram)]

I started to have this problem last Thursday (11-17-11).

[Bilal Shahid (s9iper1)]

please attach empathy auth client log file you can get it from the help ==> debugg menu

[Gitlab-migration (gitlab-migration)]

-- GitLab Migration Automatic Message --

This bug has been migrated to freedesktop.org's GitLab instance and has been closed from further activity.

You can subscribe and participate further through the new bug through this link to our GitLab instance: https://gitlab.freedesktop.org/telepathy/telepathy-haze/issues/52.