Chat window will not open

Bug #830840 reported by Kurt Zitzelman on 2011-08-22
This bug affects 19 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)

Bug Description

OSD notifier works, as does the "Who's online" window, but when a chat request comes in, or when you try to open a chat request with a user nothing happens.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: empathy 3.1.5-1ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-9.12-generic 3.0.3
Uname: Linux 3.0.0-9-generic i686
Architecture: i386
Date: Sun Aug 21 23:43:22 2011
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Alpha i386 (20110705.1)
 PATH=(custom, no user)
SourcePackage: empathy
UpgradeStatus: No upgrade log present (probably fresh install)

Kurt Zitzelman (kurt-zitzelman) wrote :
Changed in empathy (Ubuntu):
status: New → Confirmed
Alexandros Frantzis (afrantzis) wrote :

This bug has been fixed for me in

Ryan Thompson (rct86) wrote :

Still broken in

Bilal Shahid (s9iper1) wrote :

Thank you for taking time in filing the bug to make ubuntu better.
please attach the empathy chat log file with the bug you can get it from help==> debugg menu

Bilal Shahid (s9iper1) on 2011-12-19
Changed in empathy (Ubuntu):
status: Confirmed → Incomplete

This seems to be an intermittent bug for men. Soon after login, the message list appears to work ok -- click on a contact, it opens a chat window, adds an entry to the notification tray.

Most of the times, the problem occurs after I open the first chat window -- i.e. I start chatting with contact A; soon I need to send a message to contact B, who is online. Clicking on the contact name or drag-and-dropping the contact into an opened chat window does not work.

If contacts A and B started conversations with me and I only answered them in the notification tray, I usually can open the chat window via the notification "bubble" for *only one of the contacts*. Works the first time only, then I can not open any other chat window.

Starting a chat via gnome-contacts works correctly.

Most of the times, the only solution to have the chat windows back is to close all chat windows and the contact list, disconect from all IM accounts, kill mission-control and then start all over again.

Curiously, after I opened the debug window to generate the log, I figured I had regained the ability to open chat windows. Don't think it's related, but 've never seen empathy get back to working correctly...

Toby Corkindale (tjc-wintrmute) wrote :

I'm seeing this in Empathy too; if I try to open a new chat window from the Empathy Contact List, nothing happens.

But if I start a new conversation from the Gnome Contacts list, then open a new chat with that user in Empathy, it works.

What gives?

Bilal Shahid (s9iper1) wrote :

please describe the steps to reproduce it and also define that what is happen and what is the expected result.
thanks so much for the infnformation @ kassick

Tony Maro (tonymaro) wrote :

This is happening to me as well. As described by Rodrigo, after a reboot it may work ok for a while. If I click "Quit" from the chat menu and launch it again sometimes it works for a while as well.

I've tried launching Empathy from a console to see if it logs anything but nothing shows.

Tony Maro (tonymaro) wrote :

To bil21al:
Exact steps? Seemed pretty exact above but simply log in to Gnome 3 Shell in Ubuntu Natty, launch Empathy. Wait a while. Maybe an hour, maybe a day. Try to chat with someone, no chat window opens. If they send you a chat it pops up in the Gnome Shell widget thingy at the bottom, but right clicking their name and picking "open" from the tray does nothing. Double click their name in the Empathy user list does nothing.

Bilal Shahid (s9iper1) wrote :

somebody send it to upstream and answer the developer there..

Anders Aagaard (aagaande) wrote :

I strongly suspect this is a unity bug and not an empathy one, I've had the same thing, and then the window has appeared after I for example switch workspace.

Windows also tend to disapear like this when dragging between workspaces.

Launchpad Janitor (janitor) wrote :

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

Changed in empathy (Ubuntu):
status: Incomplete → Expired
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