MSN account (telepathy-butterfly) vanishes when password is removed from keyring

Bug #689022 reported by Dylan McCall on 2010-12-11
This bug affects 2 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)

Bug Description

Binary package hint: empathy

I have Empathy hooked up to an MSN account, which uses telepathy-butterfly. My password for that account is in Gnome Keyring's password store like this:
account: butterfly/msn/[$LOGINNAME]; param: param-password

If that stored password is missing, the account completely vanishes from Empathy's Accounts list. It does not seem to disappear from ~/.mission-control/accounts/accounts.cfg.

This does not happen with any other protocols. (Normally, Empathy will just recognise it needs a password for an account).
I recently switched my default keyring from Default to Login, which triggered the issue.
This can cause data loss (in a practical sense), since the conversation logs for that vanished account are no longer available from Empathy's interface.

Steps to reproduce:
 * Add a telepathy-butterfly account in Empathy
 * Quit Empathy, make sure telepathy-* and mission-control are not running. (Probably not necessary, but just to be sure).
 * Open Seahorse. Search for a password with “account: butterfly/msn” in the description and delete it.
 * Log out and log in, again just to be sure.
 * Start Empathy. Note that the MSN account is missing.

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: empathy 2.32.1-0ubuntu1
ProcVersionSignature: Ubuntu 2.6.35-23.41-generic
Uname: Linux 2.6.35-23-generic i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Sat Dec 11 10:38:53 2010
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
SourcePackage: empathy
 (polkit-gnome-authentication-agent-1:12452): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (nautilus:12432): GConf-CRITICAL **: gconf_value_free: assertion `value != NULL' failed

Dylan McCall (dylanmccall) wrote :
Omer Akram (om26er) wrote :

The issue is an upstream one and should be sent to the people writing the software.

Changed in empathy (Ubuntu):
importance: Undecided → Low
Omer Akram (om26er) wrote :

Thanks for sending this bug to Gnome.

Changed in empathy (Ubuntu):
status: New → Triaged

On Fri, Dec 24, 2010 at 10:38 PM, Omer Akram <email address hidden> wrote:
> Thanks for sending this bug to Gnome.

You're welcome. Thank you for checking, Omer :)

Changed in empathy:
importance: Unknown → Medium
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