Cannot connect to gadu-gadu network. "Disconnected - Network Error"

[Krzysztof]

I have gadu-gadu account, but I cannot connect to it. Every time I enable the account in Empathy I instantly get an error message "Disconnected - Network Error".

Debug window in Empathy does not provide any information related to the traffic.
Wireshark shows that Empathy connects to appmsg.gadu-gadu.pl retrieves a web page with some script. After a few packets are exchanged Empathy resets the connection.

[Omer Akram (om26er)]

please attach telepathy haze logs of the time when you are seeing the error.

[Omer Akram (om26er)]

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

[Omer Akram (om26er)]

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

[Michal Szymanski (msz-astrouw)]

I have the same problem on a freshly installed Ubuntu Desktop 10.04 (i386). I would like to provide the info you are requesting but have no idea how to get it. Where can I find the logs you are mentioning?

[Omer Akram (om26er)]

you can get the logs from Help>Debug there select haze and click save
button. could you also try to reproduce the issue with ubuntu 10.10?

On Sat, Oct 23, 2010 at 6:09 PM, Michal Szymanski <<email address hidden>
> wrote:

> I have the same problem on a freshly installed Ubuntu Desktop 10.04
> (i386). I would like to provide the info you are requesting but have no
> idea how to get it. Where can I find the logs you are mentioning?
>
> ** Changed in: empathy (Ubuntu)
> Status: Invalid => New
>
> --
> Cannot connect to gadu-gadu network. "Disconnected - Network Error"
> https://bugs.launchpad.net/bugs/608102
> You received this bug notification because you are subscribed to empathy
> in ubuntu.
>
> Status in “empathy” package in Ubuntu: New
>
> Bug description:
> I have gadu-gadu account, but I cannot connect to it. Every time I enable
> the account in Empathy I instantly get an error message "Disconnected -
> Network Error".
>
> Debug window in Empathy does not provide any information related to the
> traffic.
> Wireshark shows that Empathy connects to appmsg.gadu-gadu.pl retrieves a
> web page with some script. After a few packets are exchanged Empathy resets
> the connection.
>
>
>
>
>

[Krzysztof (frukacz-krzysztof)]

This bug appears to be there only when I am connected to the Internet through two PAT devices. When I connect from another location, there there is probably only one PAT, it works.

[Omer Akram (om26er)]

unless we are provided with the logs this bug report is useless. If you are facing this issue with Ubuntu Natty Narwal please provide the requested logs and re-open this bug. or better report a new bug so that its a new start ;)

[slawomir rynkiewicz (slawomir-rynkiewicz)]

Had same problem on Ubuntu and now on my Elementary os Luna 0.2.

DistroRelease: elementary OS 0.2
Package: elementary-desktop 1.284-0~355~precise1 [origin: LP-PPA-elementary-os-daily]
ProcVersionSignature: Ubuntu 3.2.0-34.53-generic 3.2.33
Uname: Linux 3.2.0-34-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu15+elementary3~precise1
Architecture: amd64
InstallationMedia: elementary OS 0.2 "Luna" - Beta 1 amd64 (20121114)