there have been a few other bug reports in after lucid release with the same
problem. so I dont think an update is related here.

On Fri, Jul 2, 2010 at 12:59 PM, Damien Lecan <email address hidden> wrote:

> > the initial bug report is from 2.30.1-0ubuntu1 though so
> > it suggests it's not a breakage in the new version or you
> > might have a different issue
>
> As you want, but I would create the same bug report :
>  - All accounts are lost after update
>  - I'm not able to finish wizard to add new accounts (MSN, Jabber, ...)
>
> On a newly created Ubuntu account, Empathy works perfectly. Something may
> be broken in my user profile.
> Is it possible to reset Empathy configuration ?
>
> --
> Cannot complete Empathy add account wizard
> https://bugs.launchpad.net/bugs/597556
> You received this bug notification because you are subscribed to empathy
> in ubuntu.
>
> Status in “empathy” package in Ubuntu: New
>
> Bug description:
> Binary package hint: empathy
>
> Description:    Ubuntu 10.04 LTS
> Release:        10.04
> empathy:
>  Installed: 2.30.1-0ubuntu1
>  Candidate: 2.30.1-0ubuntu1
>  Version table:
>  *** 2.30.1-0ubuntu1 0
>        500 http://ca.archive.ubuntu.com/ubuntu/ lucid-updates/main
> Packages
>        100 /var/lib/dpkg/status
>     2.30.0.1-0ubuntu3 0
>        500 http://ca.archive.ubuntu.com/ubuntu/ lucid/main Packages
>
> For some reason, Empathy lost all my IM accounts (MSN, Gtalk, ICQ) one day.
>
> I tried to re-add them via Edit->Accounts.  The "Welcome to Empathy" screen
> opened up and I chose "Yes, I'll enter my account details now" option.
>
> On the "Enter your account details" page, I selected MSN and entered in my
> MSN account info.  I chose the "No, that's all for now" option and clicked
> "Forward".
>
> Next came the "Please enter personal details" page.  No matter if I
> selected the "I don't want to enable this feature for now" option or not,
> clicking on "Apply" the first time did nothing.
>
> After a second click on "Apply", the "An error occurred" screen showed up
> with the message "The error message was: Applying already in progress".
>  After waiting for around half a minute, the page showed "The error message
> was: Did not receive a reply.  Possible causes include: the remote
> application did not send a reply, the message bus security policy blocked
> the reply, the reply timeout expired, or the network connection was broken."
>
> I tried this multiple times with adding different IM accounts (i.e. Gtalk,
> ICQ), all with the same results.  Hence I wasn't able to add any accounts in
> Empathy.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 10.04
> Package: empathy 2.30.1-0ubuntu1
> ProcVersionSignature: Ubuntu 2.6.32-22.36-generic 2.6.32.11+drm33.2
> Uname: Linux 2.6.32-22-generic x86_64
> NonfreeKernelModules: nvidia
> Architecture: amd64
> Date: Wed Jun 23 01:56:52 2010
> ExecutablePath: /usr/bin/empathy-accounts
> InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release Candidate amd64
> (20091020.3)
> ProcEnviron:
>  SHELL=/bin/bash
>  LANGUAGE=en_CA:en
>  LANG=en_CA.utf8
> SourcePackage: empathy
> XsessionErrors:
>  (polkit-gnome-authentication-agent-1:1712): GLib-CRITICAL **:
> g_once_init_leave: assertion `initialization_value != 0' failed
>  (Do:1751): Wnck-CRITICAL **: wnck_set_client_type got called multiple
> times.
>  (gnome-terminal:3907): Gtk-CRITICAL **: gtk_accel_map_unlock_path:
> assertion `entry != NULL && entry->lock_count > 0' failed
>  (gnome-terminal:4093): Gtk-CRITICAL **: gtk_accel_map_unlock_path:
> assertion `entry != NULL && entry->lock_count > 0' failed
>
>
>