Empathy "Network error" with any account over corporate network

[Sam Illingworth]

Binary package hint: empathy

Empathy cannot connect ("Network error") to my gtalk or MSN account over my work's network. I assume this is caused by corporate firewalls and transparent proxies and other annoying things like that, but Pidgin doesn't have any problems.

ProblemType: Bug
Architecture: i386
Date: Thu Jan 21 02:43:05 2010
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
NonfreeKernelModules: nvidia
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-17.54-generic
SourcePackage: empathy
Uname: Linux 2.6.31-17-generic i686

[C de-Avillez (hggdh2)]

Thank you for opening this bug and helping make Ubuntu better.

Can you please check your Pidgin and Empathy configuration, and confirm they are targeting the same server for (say) MSN)?

Also, is your system configured for proxy? Please check System/Preferences/Network Proxy.

Thank you.

[Sam Illingworth (mazz0)]

The attached screen-shot confirms the settings are the same in each app for the same account (Empathy on the left, Pidgin on the right). Setting a proxy on my machine makes no difference, but bear in mind that even if I choose "Direct internet connection", my corporate network will route me through a proxy transparently anyway. I think that's what Empathy can't handle but Pidgin can.

[Sam Illingworth (mazz0)]

Sorry, ignore that first screenshot - I had a Google account showing in Empathy and an MSN account showing in Pidgin. /This/ screenshot shows both apps using the same MSN account with the same settings.

[Alexandr (olexandr-dmitriev)]

The same problem with me, using Lucid. Cant connect to Gtalk with default settings.

[Omer Akram (om26er)]

telepathy does not work with proxy atm but is expected to work in Maverick as the work on this is ongoing upstream.

[Felix Yan (felixonmars)]

Looking forward to the new edition with proxy support :)

[Omer Akram (om26er)]

Thanks for the bug report. this particular bug has already been reported but feel free to report any other bugs you may find.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.