Empathy unable to open instant message to a specific contact.

[JaSauders]

I am using Empathy with Google Talk under Ubuntu 14.04. With one specific contact I cannot open the instant message. I can double click all day or simply highlight them and hit enter, but nothing works. Other contacts however open up right away.

The user in question that I was trying to message later informed me that he had the same thing happen. In his case, the instant message was in another workspace. It seems as if Empathy and/or Unity is not respecting the different workspaces in this case, as clicking on the name should redirect you to the workspace in which the instant message resides.

In my testing just prior to submitting this bug report, I had nothing on other workspaces, and I STILL was unable to message this person. This morning was a fresh boot of my system, and I had not touched workspaces since, so anything that was hung up should have been cleared if it was workspace related.

Interestingly enough, as I had the entirety of this bug report typed out and I was about to hit submit, I decided to delete my Google account and re-add it. Unfortunately, this is a common occurrence with Empathy for other reasons, but I did so again just now, and clicking the contact in question as notated above now works. What is it that is continually breaking that requires users to consistently remove and re-add their accounts to maintain connectivity/messaging functionality?

As of now, Empathy is not able to 'function' so I have to use other messaging applications, but I would be more than happy to test anything necessary.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: empathy 3.8.6-0ubuntu9.1
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CurrentDesktop: Unity
Date: Fri Jul 18 11:36:50 2014
InstallationDate: Installed on 2014-02-03 (164 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
SourcePackage: empathy
UpgradeStatus: Upgraded to trusty on 2014-04-17 (91 days ago)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.