does not remember account

Bug #1098572 reported by wateenellende on 2013-01-11
This bug affects 2 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)

Bug Description

Everytime I start empathy, I need to enter my account details. Whenever empathy closes and restarts, the information is lost. Currently, every time I therefore import settings from pidgin, and then continue.

Observed behaviour: empathy forgets all account information when closed
Expected behaviour: empathy should remember account information

% lsb_release -rd
Description: Ubuntu 12.04.1 LTS
Release: 12.04

% apt-cache policy empathy
  Version table:
 *** 0
        500 precise-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     3.4.1-0ubuntu1 0
        500 precise/main amd64 Packages

Bilal Shahid (s9iper1) wrote :

i guess its a online accounts bug not a empathy bug

On 01/31/2013 07:21 PM, Bilal Shahid wrote:
> i guess its a online accounts bug not a empathy bug

Could you clarify that statement a bit ? What is an "online accounts
bug" exactly ?


Bilal Shahid (s9iper1) wrote :

find a duplicate bug #1029289
thanks for the bug report marking it as duplicate feel free to file more bugs you found

Changed in empathy (Ubuntu):
status: New → Incomplete
status: Incomplete → Invalid
wateenellende (fpbeekhof) wrote :

Hi, bug #1029289 is not a duplicate.

1) I do not have to re-authenticate, I have to re-enter all account info every time.
2) I'm logging on to MSN, not google.

So, could you re-open this bug as a separate issue ? Thanks.

Changed in empathy (Ubuntu):
status: Invalid → New
Bilal Shahid (s9iper1) wrote :

ahh ok
that may be a same problem waiting for that release.
anybody else can confirm this bug ?

Bilal Shahid (s9iper1) on 2013-03-11
Changed in empathy (Ubuntu):
status: New → Incomplete
Paul Coene (pcoene1) wrote :

I have the exact same problem. Every time I relogin empathy asks me for all my account information again.

Paul Coene (pcoene1) wrote :

Just to add, I am a new user of ubuntu and empathy. I've logged into my new system 3 times, each time empathy has no idea I had ever entered my account info. Once its up, its cool having all 5 accounts active... But each time I shutdown and login the next day, it treats me like a new user.

Paul Coene (pcoene1) wrote :

Again. I had to reboot my machine after 2 + weeks. Login - all my accounts gone. Not a log to accoutn problem, empathy thinks I am a new user with no accounts - forcing me to enter them all again. I'm close to giving up on empathy.

Launchpad Janitor (janitor) wrote :

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

Changed in empathy (Ubuntu):
status: Incomplete → Expired
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