empathy-accounts corrupted and now crashing/broken

Bug #1036673 reported by John Pye on 2012-08-14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
empathy (Ubuntu)

Bug Description

For some time now, my Empathy window has always shown up with an error about failing to connect to my Google Talk account. When I look at the Accounts dialog, I saw TWO copies of my Google Talk account. If I removed one of these by clicking the [-] icon, then the error message would go away and everything work work fine.

Except that every time I started Empathy, the duplicate account would reappear.

Today, I thought I would be clever. I renamed the duplicate account by hovering over its name-text in the Accounts box, and adding some random text at the end of the name. Then I clicked the [-] to remove the duplicate account.

This time, when the Accounts dialog closed, there were no online contacts shown. When I attempted to open the Accounts box now, nothing appears.

When I type 'empathy-accounts', nothing shows, and the command exits silents after about 20 seconds.

Now my Empathy is completely broken -- I can't see a way to refresh it back to no accounts again. Where are the Accounts stored? How can I clean them out? What's causing this crashed/broken behaviour?

I'm on latest Empathy with Ubuntu 12.04 LTS

Bilal Shahid (s9iper1) wrote :

Thanks for taking time in filing the bug to make ubuntu better.
1) can you reproduce this bug ?
2) if so than please define the steps to reproduce it ?
 check that your system must be up to date
use this way to report the bug

Changed in empathy (Ubuntu):
status: New → Incomplete
Launchpad Janitor (janitor) wrote :

[Expired for empathy (Ubuntu) because there has been no activity for 60 days.]

Changed in empathy (Ubuntu):
status: Incomplete → Expired
Jeff Farthing (jfarthing84) wrote :

Steps to reproduce:

1. Open Empathy and add a Google Talk account.
2. Log out of Ubuntu.
3. Log in to Ubuntu.
4. Open Empathy.
5. See two accounts.

When you open up Edit > Accounts, you'll see the duplicate listed with a status of "Unavailable - Network Error".

Also, probably related, duplicate contacts are shown for a Google Talk account as well. For instance, I only have one group that I created, called "Clients". However, there is another group that appears, called "Personal" that also displays all of my clients.

Changed in empathy (Ubuntu):
status: Expired → Confirmed
Ian Ohr (munk3h) wrote :

I am experiencing this same problem. What extra information can I provide to improve the situation?
I'm on 12.04 LTS and I'm up to date as of 2013-12-03@12:43

Ian Ohr (munk3h) wrote :

The difference I am seeing in my situation is that when I remove the duplicate google account that is failing to authenticate, I can no longer use the Accounts window. It opens, then immediately closes.

If I run it from a bash shell I get:

$ empathy-accounts
ERROR:empathy-contact-widget.c:402:contact_widget_details_update_edit: assertion failed: (spec != NULL)
Aborted (core dumped)

Would the core file be useful to debugging this?

Ian Ohr (munk3h) wrote :

Having searched, I think I have Bug #1187355

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