Empathy contact list window freezes even without account

Bug #1022809 reported by Leaw-ning on 2012-07-10
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Empathy
Expired
Medium
empathy (Ubuntu)
Low
Unassigned

Bug Description

The empathy contact list window freezes without a reason, even though there is no account added, and thus there is no contact list to be loaded. The account adding window can be opened and even can connect to facebook/msn account but the contact list just doesn't appear in the contact list window.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy 3.4.2.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-26.41-generic-pae 3.2.19
Uname: Linux 3.2.0-26-generic-pae i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu8
Architecture: i386
Date: Tue Jul 10 12:42:15 2012
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release i386 (20110427.1)
ProcEnviron:
 LANGUAGE=en_SG:en
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_SG.UTF-8
 SHELL=/bin/bash
SourcePackage: empathy
UpgradeStatus: Upgraded to precise on 2012-04-28 (72 days ago)

Leaw-ning (leaw-ning) wrote :
Bilal Shahid (s9iper1) wrote :

thanks for the bug report
please attach the mission control log file with the bug report.
you can get it from help ==> debug menu

Bilal Shahid (s9iper1) on 2012-07-10
Changed in empathy (Ubuntu):
status: New → Incomplete
Leaw-ning (leaw-ning) wrote :

Thanks for the reply. The empathy crashes before I can open the debug in the help menu. I get this from running empathy-debugger in a terminal. Not sure whether this is what you need.

Leaw-ning (leaw-ning) wrote :
Download full text (4.9 KiB)

(gdb) r
Starting program: /usr/bin/empathy
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/lib/i386-linux-gnu/libthread_db.so.1".
[New Thread 0xb2e95b40 (LWP 5871)]
[New Thread 0xb24ffb40 (LWP 5872)]

(empathy:5868): Gtk-WARNING **: Theme parsing error: gnome-panel.css:28:11: Not using units is deprecated. Assuming 'px'.
[New Thread 0xb1affb40 (LWP 5873)]
[New Thread 0xab4adb40 (LWP 5877)]
[New Thread 0xaaaffb40 (LWP 5880)]

(empathy-accounts:5876): Gtk-WARNING **: Theme parsing error: gnome-panel.css:28:11: Not using units is deprecated. Assuming 'px'.

(empathy-accounts:5879): Gtk-WARNING **: Theme parsing error: gnome-panel.css:28:11: Not using units is deprecated. Assuming 'px'.
[Thread 0xb1affb40 (LWP 5873) exited]
[Thread 0xaaaffb40 (LWP 5880) exited]
^C
Program received signal SIGINT, Interrupt.
0xb5938fdd in g_datalist_id_set_data_full ()
   from /lib/i386-linux-gnu/libglib-2.0.so.0
(gdb) bt
#0 0xb5938fdd in g_datalist_id_set_data_full ()
   from /lib/i386-linux-gnu/libglib-2.0.so.0
#1 0xb5a19159 in ?? () from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#2 0xb5a1a1a2 in g_object_unref ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#3 0xb7e7552f in ?? () from /usr/lib/libfolks.so.25
#4 0xb7e7836f in ?? () from /usr/lib/libfolks.so.25
#5 0xb7e789c0 in folks_individual_set_personas () from /usr/lib/libfolks.so.25
#6 0xb7e78df0 in ?? () from /usr/lib/libfolks.so.25
#7 0xb5a1bf50 in g_object_newv ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#8 0xb5a1c543 in g_object_new_valist ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#9 0xb5a1c7a0 in g_object_new ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#10 0xb7e75285 in folks_individual_construct () from /usr/lib/libfolks.so.25
#11 0xb7e791c4 in folks_individual_new () from /usr/lib/libfolks.so.25
#12 0xb7e7aef6 in ?? () from /usr/lib/libfolks.so.25
#13 0xb7e7d4de in ?? () from /usr/lib/libfolks.so.25
#14 0xb7e85b04 in ?? () from /usr/lib/libfolks.so.25
#15 0xb5a15484 in g_closure_invoke ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#16 0xb5a270d9 in ?? () from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
---Type <return> to continue, or q <return> to quit---
#17 0xb5a2f2dc in g_signal_emit_valist ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#18 0xb5a2f8af in g_signal_emit_by_name ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#19 0xb7e85f07 in _folks_persona_store_emit_personas_changed ()
   from /usr/lib/libfolks.so.25
#20 0xb1217c8e in ?? () from /usr/lib/libfolks-eds.so.25
#21 0xb5a18541 in g_cclosure_marshal_VOID__POINTERv ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#22 0xb5a15727 in ?? () from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#23 0xb5a2ea29 in g_signal_emit_valist ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#24 0xb5a2f453 in g_signal_emit ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#25 0xb7f832f7 in ?? () from /usr/lib/libebook-1.2.so.12
#26 0xb5a18333 in g_cclosure_marshal_VOID__BOXED ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#27 0xb5a15484 in g_closure_invoke ()
   from /usr/lib/i386-linux-gnu/libgobject-2.0.so.0
#28 0xb5a270d9 ...

Read more...

Bilal Shahid (s9iper1) wrote :

also attach the screenshot of it thanks

Leaw-ning (leaw-ning) wrote :
Leaw-ning (leaw-ning) wrote :

Hi, I not sure what screenshot you are referring to. When the empathy is launched, the empathy account windows appear asking me to create new accounts. After a short while, the empathy contact list window freezes even if I didn't respond to it. The empathy account windows still function normally. I even can connect to my accounts using the account windows while the empathy contact list window freezes.

Leaw-ning (leaw-ning) wrote :
Bilal Shahid (s9iper1) wrote :

thanks you can now send this bug to upstream.

Leaw-ning (leaw-ning) wrote :

May I know how to send this bug to upstream?

Bilal Shahid (s9iper1) wrote :

i am sending this bug to upstream you please subscribe to that one

Changed in empathy (Ubuntu):
importance: Undecided → Low
status: Incomplete → Triaged
Changed in empathy:
importance: Unknown → Medium
status: Unknown → Incomplete
Changed in empathy:
status: Incomplete → New
Changed in empathy:
status: New → Expired
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