Jaunty, cannot register to ekiga.net: preference asking to use STUN is not respected.

[beattie]

Binary package hint: ekiga

Following a clean install of 9.4 x86_64 Desktop - T61 thinkpad:
Linux kokopelli 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:58:03 UTC 2009 x86_64 GNU/Linux

I am unable to get ekiga to register with ekiga.net. I even created a new account. I had previously installed a standalone sip-ATA and ekiga worked under 8.10 with the ATA and the ATA is still working but ekiga will no longer registers with eikga.net. My firewall is a DD-WRT with NAT enabled, my network is COMCAST Business Class. Since ekiga no longer provides network configuration controls I xcan only assume that STUN is enabled and configured correctly.

As I say this was a fresh install and I configured ekiga with the user-name and password sent to me in the confirmation e-mail from ekiga.

[blackfalcon03 (arunthomas555)]

HI

I am also facing a similar problem... I cannot register sip id at ekiga after upgrade from 8.10 to 9.04. I have three machines all having the same problem...

Its always giving a time out error. It used to work perfectly in 8.10

[Michael Martin-Smucker (mmartinsmucker)]

I just decided to try Ekiga for the first time today. While going through the initial setup, I followed a link to ekiga.net where I set up my account. I put this account name into Ekiga's configuration assistant, and every time I start Ekiga, it gives me the "Could not register sip:<user-name>@ekiga.net" bit. Also using 9.04.

[Yannick Defais (sevmek)]

Hello,

Ekiga.net is down at the moment (since 2 days). We hope to get it back up soon.

Sorry for the inconvenience.

Best regards,
Yannick

[Yannick Defais (sevmek)]

Hi,

Is this bug still valid?

In case Ekiga cannot register to ekiga.net, please attach a debug output running this command:
$ ekiga -d 4 2>output.txt

Wait until Ekiga fails to register, close ekiga and attach the file here.

Best regards,
Yannick

[Michael Martin-Smucker (mmartinsmucker)]

Registering my username when Ekiga starts is no longer a problem for me. I don't want to speak for everyone, but from my experience, this can be closed.

[Yannick Defais (sevmek)]

Michael,

Thank you. I'm waiting answer from the 2 other reporters.

Best regards,
Yannick

[blackfalcon03 (arunthomas555)]

Yannick,

I still cant register. Please find the attached output.txt

I am using a wireless router at home that is connected to the DSL router. I am not sure but is this a possible reason for this issue? I remember connecting to Ekiga in the same network configuration before i had upgraded to 9.04.

I have configured the router to forward the ports.

Thanks and Regards,
Arun

[Yannick Defais (sevmek)]

blackfalcon03,

Please, in Ekiga, go to Edit → Preferences → General Settings → Network and disable "Disable network detection". Restart Ekiga. Does it work? If not, please attach a new debug ouput with the new setting.

Best regards,
Yannick

[blackfalcon03 (arunthomas555)]

Hi Yannick,

The output.txt was already generated with this setting... The option "Disable network detection" is not selected.
Do you want me to create a new log and sent it?

Thanks and Regards,
Arun

[Yannick Defais (sevmek)]

Yes please, I attach a screenshot, please make sure it is like what's in the red circle.

Best regards,
Yannick

[Yannick Defais (sevmek)]

Ho, and restart ekiga before producing the debug output.

[blackfalcon03 (arunthomas555)]

Yannick,

Please find the log attached with this post.

Thanks and Regards,
Arun Joseph

[blackfalcon03 (arunthomas555)]

And I have the same setting as your screenshot. Please find the attached screenshot too...

[Yannick Defais (sevmek)]

Hi,

There is something bad here: your preference setting is not respected. There is no trace of STUN inside the debug output.

I've no clue why. Pushing upstream to get more expertise.

Best regards,
Yannick

[Yannick Defais (sevmek)]

Hi,

This issue should be fixed in Ekiga 3.2.5 shipped with the actual Ubuntu Karmic (the incoming next release due in october 2009).

Could you test it? Maybe using a live CD?

Best regards,
Yannick

[blackfalcon03 (arunthomas555)]

Hi Yannick,

I don't mind contributing to the testing part if you can guide me through the procedures.

Just let me know what to do...

Thanks and Regards,
Arun Joseph

[Yannick Defais (sevmek)]

Hi,

You can find daily-build of live CD iso here:
http://cdimage.ubuntu.com/daily-live/current/

Do not install it as it is work in progress, just give it a try as a live CD. As it seems Ekiga is not on the CD any more you'll need to install it first.

Best regards,
Yannick