[dialer-app] shows wrong contact is being dialed when two contacts have the same number

[Jamie Strandboge]

There are circumstances when contacts will legitimately have the same phone number. Eg, family members who have different mobile numbers but live at the same residence, business contacts who have the same number but a different extension, etc. Sometimes the dialer-app will show the wrong contact is being dialed when dialing the number. Steps to reproduce:

1. Open the contacts app
2. add a contact, 'Foo' with mobile number and shared home number
3. add a contact, 'Bar' with different mobile number, but same home number as '2'
4. open 'Foo' in the contacts app, then press the phone icon next to the shared home number, and the dialer-app opens

At this point, 'Foo' should be shown as being dialed, but instead, 'Bar' is shown as being dialed.

---------UX comment-----------

I am not sure if this is a UX issue, but rather a technical/implementation issue.
At all times users should be presented with the correct contact they dialed, regardless if the number is matching with an other contact.

[Pat McGowan (pat-mcgowan)]

Thought we already had this logged but not finding it now

[Jamie Strandboge (jdstrand)]

Perhaps you are thinking of the other one I filed before but was recently triaged: bug 1234899. That bug is about the dialer not using the number that was marked as a favorite when a contact has two numbers. This bug is about the dialer showing the wrong contact when two contacts share the same number.

[Bill Filler (bfiller)]

Need guidance from design on how to handle the situation when a phone number belongs to one or more contacts. Need a way to show multiple names or an indication the call may be from one of many contacts who share that number