printing fails

Bug #82697 reported by Martin Funk on 2007-02-01
2
Affects Status Importance Assigned to Milestone
cupsys (Ubuntu)
Undecided
Pascal De Vuyst

Bug Description

Binary package hint: cupsys

Printing the testpage, using the printers properties dialog, the printer comes up with a rather reduced variant of that page. Color and graphics are present, the caracters and digits are not.

Printing in an application fails completly. The printjob shows up in the Queue for a couple of seconds and disapears, without anything happening.

The output of printbuginfoscript:
== System information ==
Ubuntu Release: 7.04 (feisty)
Architecture : x86_64
Kernel : 2.6.20-6-generic
Locale : LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8, LC_PAPER=de_DE.UTF-8
/etc/papersize: a4

== Configured printers ==
MFC5860CN: Brother MFC-5860CN CUPS v1.1
device for MFC5860CN: usb://Brother/MFC-5860CN

== Versions of important printing packages ==
ii cupsys 1.2.7-2ubuntu1 Common UNIX Printing System(tm) - server
ii cupsys-driver-gutenprint 5.0.0+cvs20070127-0ubuntu1 printer drivers for CUPS
ii foomatic-db 20070117-0ubuntu1 OpenPrinting printer support - database
ii foomatic-db-engine 3.0.2-20061031-1ubuntu1 linuxprinting.org printer support - programs
ii foomatic-db-hpijs 20061031-1 linuxprinting.org printer support - database
ii foomatic-filters 3.0.2-20061031-1 linuxprinting.org printer support - filters
ii gs-common 0.3.11ubuntu1 Common files for different Ghostscript relea
ii gs-esp 8.15.3.dfsg.1-2ubuntu2 The Ghostscript PostScript interpreter - ESP
ii hpijs 2.7.1+1.7.1-1ubuntu1 HP Linux Printing and Imaging - gs IJS drive
ii hplip 1.7.1-1ubuntu1 HP Linux Printing and Imaging System (HPLIP)
ii libgnomeprint2.2-0 2.17.90-0ubuntu1 The GNOME 2.2 print architecture - runtime f
ii linuxprinting.org-ppds 20070117-0ubuntu1 OpenPrinting printer support - PostScript PP

Created with printingbuginfo script v1.3 (https://wiki.ubuntu.com/PrintingBugInfoScript)
Thu, 01 Feb 2007 17:16:31 +0100

plus the corresponding passage of

D [01/Feb/2007:16:43:33 +0100] CUPS-Get-Default
D [01/Feb/2007:16:43:33 +0100] CUPS-Get-Default client-error-not-found: No default printer
D [01/Feb/2007:16:43:33 +0100] cupsdProcessIPPRequest: 7 status_code=406 (client-error-not-found)
D [01/Feb/2007:16:43:33 +0100] cupsdCloseClient: 7
D [01/Feb/2007:16:43:33 +0100] cupsdAcceptClient: 7 from localhost (Domain)
D [01/Feb/2007:16:43:33 +0100] cupsdReadClient: 7 POST /printers/MFC5860CN HTTP/1.1
D [01/Feb/2007:16:43:33 +0100] cupsdAuthorize: No authentication data provided.
D [01/Feb/2007:16:43:33 +0100] Print-Job ipp://localhost/printers/MFC5860CN
D [01/Feb/2007:16:43:33 +0100] print_job: auto-typing file...
D [01/Feb/2007:16:43:33 +0100] print_job: request file type is application/postscript.
D [01/Feb/2007:16:43:33 +0100] add_job: requesting-user-name="fnk64"
I [01/Feb/2007:16:43:33 +0100] Adding start banner page "none" to job 91.
D [01/Feb/2007:16:43:33 +0100] Discarding unused job-created event...
I [01/Feb/2007:16:43:33 +0100] Adding end banner page "none" to job 91.
I [01/Feb/2007:16:43:33 +0100] Job 91 queued on "MFC5860CN" by "fnk64".
D [01/Feb/2007:16:43:33 +0100] Job 91 hold_until = 0
D [01/Feb/2007:16:43:33 +0100] Discarding unused printer-state-changed event...
D [01/Feb/2007:16:43:33 +0100] job-sheets=none,none
D [01/Feb/2007:16:43:33 +0100] banner_page = 0
D [01/Feb/2007:16:43:33 +0100] [Job 91] argv[0]="MFC5860CN"
D [01/Feb/2007:16:43:33 +0100] [Job 91] argv[1]="91"
D [01/Feb/2007:16:43:33 +0100] [Job 91] argv[2]="fnk64"
D [01/Feb/2007:16:43:33 +0100] [Job 91] argv[3]="brother mfc feisty ghostscript - Google-Suche"
D [01/Feb/2007:16:43:33 +0100] [Job 91] argv[4]="1"
D [01/Feb/2007:16:43:33 +0100] [Job 91] argv[5]="job-uuid=urn:uuid:98451c9b-9282-3c02-7654-72e3399914ce"
D [01/Feb/2007:16:43:33 +0100] [Job 91] argv[6]="/var/spool/cups/d00091-001"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc-root"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[8]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[9]="SERVER_ADMIN=root@fnk64-desktop"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[10]="SOFTWARE=CUPS/1.2.7"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[11]="TMPDIR=/var/spool/cups/tmp"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[12]="TZ=Europe/Berlin"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[13]="USER=root"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[14]="CUPS_SERVER=/var/run/cups/cups.sock"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[15]="CUPS_ENCRYPTION=IfRequested"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[16]="IPP_PORT=631"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[17]="CHARSET=utf-8"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[18]="LANG=de_DE"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[19]="PPD=/etc/cups/ppd/MFC5860CN.ppd"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[20]="RIP_MAX_CACHE=8m"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[21]="CONTENT_TYPE=application/postscript"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[22]="DEVICE_URI=usb://Brother/MFC-5860CN"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[23]="PRINTER=MFC5860CN"
D [01/Feb/2007:16:43:33 +0100] [Job 91] envp[24]="FINAL_CONTENT_TYPE=printer/MFC5860CN"
I [01/Feb/2007:16:43:33 +0100] Started filter /usr/lib/cups/filter/pstops (PID 6284) for job 91.
I [01/Feb/2007:16:43:33 +0100] Started filter /usr/lib/cups/filter/brlpdwrappermfc5860cn (PID 6285) for job 91.
I [01/Feb/2007:16:43:33 +0100] Started backend /usr/lib/cups/backend/usb (PID 6286) for job 91.
D [01/Feb/2007:16:43:33 +0100] Discarding unused job-state event...
D [01/Feb/2007:16:43:33 +0100] cupsdProcessIPPRequest: 7 status_code=0 (successful-ok)
D [01/Feb/2007:16:43:33 +0100] [Job 91] Page = 612x792; 9,9 to 603,783
D [01/Feb/2007:16:43:33 +0100] [Job 91] slow_collate=0, slow_duplex=0, slow_order=1
D [01/Feb/2007:16:43:33 +0100] [Job 91] Before copy_comments - %!PS-Adobe-3.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] %!PS-Adobe-3.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%BoundingBox: 0 0 612 792
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%HiResBoundingBox: 0 0 612 792
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%Creator: Mozilla PostScript module (rv:1.8.1.1/0)
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%DocumentData: Clean8Bit
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%DocumentPaperSizes: Letter
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%Orientation: Portrait
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%Pages: 2
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%PageOrder: Ascend
D [01/Feb/2007:16:43:33 +0100] [Job 91] %%EndComments
D [01/Feb/2007:16:43:33 +0100] [Job 91] Before copy_prolog - % MozillaCharsetName: iso-8859-1
D [01/Feb/2007:16:43:33 +0100] [Job 91] Before copy_setup - %%BeginResource: font Kochi_Gothic.Regular.0.0.Set0
D [01/Feb/2007:16:43:33 +0100] [Job 91] Before page loop - %%Page: 1 1
D [01/Feb/2007:16:43:33 +0100] [Job 91] Copying page 1...
D [01/Feb/2007:16:43:33 +0100] [Job 91] pagew = 594.0, pagel = 774.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] bboxw = 612, bboxl = 792
D [01/Feb/2007:16:43:33 +0100] [Job 91] PageLeft = 9.0, PageRight = 603.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] PageTop = 783.0, PageBottom = 9.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] PageWidth = 612.0, PageLength = 792.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] Copying page 2...
D [01/Feb/2007:16:43:33 +0100] [Job 91] pagew = 594.0, pagel = 774.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] bboxw = 612, bboxl = 792
D [01/Feb/2007:16:43:33 +0100] [Job 91] PageLeft = 9.0, PageRight = 603.0
D [01/Feb/2007:16:43:33 +0100] PID 6284 (/usr/lib/cups/filter/pstops) exited with no errors.
D [01/Feb/2007:16:43:33 +0100] [Job 91] PageTop = 783.0, PageBottom = 9.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] PageWidth = 612.0, PageLength = 792.0
D [01/Feb/2007:16:43:33 +0100] [Job 91] Wrote 2 pages...
D [01/Feb/2007:16:43:33 +0100] Discarding unused printer-state-changed event...
D [01/Feb/2007:16:43:33 +0100] [Job 91] Printer using device file "/dev/usblp0"...
D [01/Feb/2007:16:43:33 +0100] [Job 91] backendRunLoop(print_fd=0, device_fd=4, use_bc=1)
D [01/Feb/2007:16:43:33 +0100] Discarding unused printer-state-changed event...
D [01/Feb/2007:16:43:34 +0100] [Job 91] Error: error occurred at print phase !!
E [01/Feb/2007:16:43:34 +0100] [Job 91] No pages found!
D [01/Feb/2007:16:43:34 +0100] Discarding unused printer-state-changed event...
D [01/Feb/2007:16:43:34 +0100] [Job 91] ESP Ghostscript 815.03: Unrecoverable error, exit code 1
D [01/Feb/2007:16:43:34 +0100] PID 6285 (/usr/lib/cups/filter/brlpdwrappermfc5860cn) exited with no errors.
D [01/Feb/2007:16:43:34 +0100] PID 6286 (/usr/lib/cups/backend/usb) exited with no errors.
D [01/Feb/2007:16:43:34 +0100] [Job 91] File 0 is complete.
D [01/Feb/2007:16:43:34 +0100] Discarding unused printer-state-changed event...
D [01/Feb/2007:16:43:34 +0100] Discarding unused job-completed event...
D [01/Feb/2007:16:43:35 +0100] Unloading job 91...
D

Do you have the same problem when displaying the testpage on the screen with this command:
$ gs -sDEVICE=x11 /usr/share/gnome-cups-manager/xd2-testpage-a4.eps

Changed in cupsys:
assignee: nobody → pascal-devuyst
status: Unconfirmed → Needs Info
Martin Funk (funkattack) wrote :

I have to appologize,
after one of the ghostscript updates that came by lately the printer started to work.
It works as expeted now.
If it were up to me, this bug may be closed now.

Thank you,

Martin Funk

Closing then.

Changed in cupsys:
status: Needs Info → Fix Released
Download full text (10.2 KiB)

Sorry but printing is broken again:

== System information ==
Ubuntu Release: 7.04 (feisty)
Architecture : x86_64
Kernel : 2.6.20-9-generic
Locale : LANG=de_DE.UTF-8, LC_CTYPE=de_DE.UTF-8, LC_PAPER=de_DE.UTF-8
/etc/papersize: a4

== Configured printers ==
MFC5860CN: Brother MFC-5860CN CUPS v1.1
device for MFC5860CN: usb://Brother/MFC-5860CN

== Versions of important printing packages ==
ii cupsys 1.2.8-0ubuntu2 Common UNIX Printing System(tm) - server
ii cupsys-driver-gutenprint 5.0.0+cvs20070127-0ubuntu1 printer drivers for CUPS
ii foomatic-db 20070207-0ubuntu3 OpenPrinting printer support - database
ii foomatic-db-engine 3.0.2-20061031-1ubuntu1 linuxprinting.org printer support - programs
ii foomatic-db-hpijs 20070207-0ubuntu1 OpenPrinting printer support - database for
ii foomatic-filters 3.0.2-20070220-0ubuntu1 OpenPrinting printer support - filters
ii gs-common 0.3.11ubuntu1 Common files for different Ghostscript relea
ii gs-esp 8.15.3.dfsg.1-2ubuntu3 The Ghostscript PostScript interpreter - ESP
ii gs-esp-x 8.15.3.dfsg.1-2ubuntu3 The Ghostscript PostScript interpreter - ESP
ii hpijs 2.7.1+1.7.1-1ubuntu2 HP Linux Printing and Imaging - gs IJS drive
ii hplip 1.7.1-1ubuntu2 HP Linux Printing and Imaging System (HPLIP)
ii libgnomeprint2.2-0 2.17.92-0ubuntu1 The GNOME 2.2 print architecture - runtime f
ii linuxprinting.org-ppds 20070207-0ubuntu3 OpenPrinting printer support - PostScript PP
ii openprinting-ppds 20070207-0ubuntu3 OpenPrinting printer support - PostScript PP

Created with printingbuginfo script v1.3 (https://wiki.ubuntu.com/PrintingBugInfoScript)
Sun, 04 Mar 2007 14:21:08 +0100

cups error log:
D [04/Mar/2007:13:55:56 +0100] cupsdAcceptClient: 6 from localhost (Domain)
D [04/Mar/2007:13:55:57 +0100] cupsdReadClient: 6 POST /printers/MFC5860CN HTTP/1.1
D [04/Mar/2007:13:55:57 +0100] cupsdAuthorize: No authentication data provided.
D [04/Mar/2007:13:55:57 +0100] Print-Job ipp://localhost:631/printers/MFC5860CN
D [04/Mar/2007:13:55:57 +0100] print_job: auto-typing file...
D [04/Mar/2007:13:55:57 +0100] print_job: request file type is application/postscript.
D [04/Mar/2007:13:55:57 +0100] add_job: requesting-user-name="fnk64"
I [04/Mar/2007:13:55:57 +0100] Adding start banner page "none" to job 130.
D [04/Mar/2007:13:55:57 +0100] Discarding unused job-created event...
I [04/Mar/2007:13:55:57 +0100] Adding end banner page "none" to job 130.
I [04/Mar/2007:13:55:57 +0100] Job 130 queued on "MFC5860CN" by "fnk64".
D [04/Mar/2007:13:55:57 +0100] Job 130 hold_until = 0
D [04/Mar/2007:13:55:57 +0100] Discarding unused printer-state-changed event...
D [04/Mar/2007:13:55:57 +0100] job-sheets=none,none
D [04/Mar/2007:13:55:57 +0100] banner_page = 0
D [04/Mar/2007:13:55:57 +0100] [Job 130] argv[0]="MFC5860CN"
D [04/Mar/2007:13:55:57 +0100] [Job 130] argv[1]="130"
D [04/Mar/2007:13:55:57 +0100] [Job 130] argv[2]="fnk64"
D [04/Mar/2007:13:55:57 +0100] [Job 130] ...

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