Brother MFC-410CN incorrectly reported as having "no ink left"

[Alex Peters]

I am now unable to print any documents to a Brother MFC-410CN printer, attached via the network.

This problem presumably surfaced during a past software upgrade, but I don't know precisely when.

Opening the system-config-printer-gnome tool, the printer is shown with a red exclamation symbol on its icon. The attached screen shot shows the ink levels as reported by (presumably) CUPS.

If I attempt to print a document, the document enters and exits the printer queue and no job errors are reported, but the document doesn't print.

The printer itself reports all four ink tanks as close to full, and it is possible to print test pages from the printer. These test pages prove the presence of ink in all four tanks.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: cups 1.5.0-8ubuntu6
ProcVersionSignature: Ubuntu 3.0.0-15.26-generic 3.0.13
Uname: Linux 3.0.0-15-generic x86_64
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Sat Feb 11 09:38:04 2012
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427.1)
Lpstat:
 device for Brother-MFC-410CN: dnssd://Brother%20MFC-410CN%20(BRN_6347A2_P1)._printer._tcp.local/
 device for mfc-410cn: socket://192.168.0.2:9100
 device for mfc-410cn-appsocket: dnssd://Brother%20MFC-410CN%20(BRN_6347A2_P1)._pdl-datastream._tcp.local/
MachineType: Gigabyte Technology Co., Ltd. G31M-S2L
Papersize: letter
PpdFiles:
 mfc-410cn: Brother MFC-410CN CUPS v1.1
 Brother-MFC-410CN: Brother MFC-410CN CUPS v1.1
 mfc-410cn-appsocket: Brother MFC-410CN CUPS v1.1
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-15-generic root=UUID=89de61f8-b854-4250-bc5f-665428596b33 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to oneiric on 2012-02-04 (6 days ago)
dmi.bios.date: 06/05/2008
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F6
dmi.board.name: G31M-S2L
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF6:bd06/05/2008:svnGigabyteTechnologyCo.,Ltd.:pnG31M-S2L:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnG31M-S2L:rvr:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: G31M-S2L
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[zleap (zleap)]

I am having the same issue with a brother mfc j615w printer

I can however use the printer as a copier no problem AND set up windows also connect to the printer and use this to share the printer with Linux (ubuntu)

I am using ubuntu 11.10 which has the lubuntu desktop running (installed that as a package) rather than installing lubntu fresh, but had the same issue with just ubuntu 11.10 before desktop change.

[gf (gf-interlinks-deactivatedaccount)]

Hello Alex,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

[Alex Peters (alex-peters)]

Hi,

If nothing has changed then this would still be a problem.

Kind regards,
Alex

On Fri., 10 Aug. 2018, 9:16 pm gf, <email address hidden> wrote:

> Hello Alex,
> Thank you for submitting this bug and reporting a problem with cups. You
> made this bug report some time ago and Ubuntu and cups have been updated
> since then.
>
> Could you confirm that this is no longer a problem and that we can close
> the ticket?
> If it is still a problem, are you still interested in finding a solution
> to this bug?
> If you are, could you let us know and, in the current version, could you
> run the following (only once):
> apport-collect BUGNUMBER
> and upload the updated logs and and any other logs that are relevant for
> this particular issue.
>
> Thank you again for helping make Ubuntu and cups better.
> G
>
> ** Changed in: cups (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/930456
>
> Title:
> Brother MFC-410CN incorrectly reported as having "no ink left"
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/cups/+bug/930456/+subscriptions
>

[Alex Peters (alex-peters)]

Hi,

Sorry—I misunderstood your message.

It is probably still a problem, but after waiting 6+ years for a resolution
to this issue (or even an acknowledgement) I gave up and got rid of my
printer altogether.

It's disheartening that such a critical issue—one which prevented use of
the printer entirely—was ignored without comment for years.

With frustration,
Alex

On Fri., 10 Aug. 2018, 9:16 pm gf, <email address hidden> wrote:

> Hello Alex,
> Thank you for submitting this bug and reporting a problem with cups. You
> made this bug report some time ago and Ubuntu and cups have been updated
> since then.
>
> Could you confirm that this is no longer a problem and that we can close
> the ticket?
> If it is still a problem, are you still interested in finding a solution
> to this bug?
> If you are, could you let us know and, in the current version, could you
> run the following (only once):
> apport-collect BUGNUMBER
> and upload the updated logs and and any other logs that are relevant for
> this particular issue.
>
> Thank you again for helping make Ubuntu and cups better.
> G
>
> ** Changed in: cups (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/930456
>
> Title:
> Brother MFC-410CN incorrectly reported as having "no ink left"
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/cups/+bug/930456/+subscriptions
>

[gf (gf-interlinks-deactivatedaccount)]

I am so sorry, Alex, about the non-response. The bug reports are handled by people from around the globe, the majority of whom are volunteers. Unfortunately, they missed this one and it fell down in the queue.
I just started bug triaging a month ago and thought I would start by trying to clear up some of these old bugs and apologize again for them not getting back to you.
Take care
G

[gf (gf-interlinks-deactivatedaccount)]

Closed per reporter’s feedback.