package cups 1.5.0-8 failed to install/upgrade: ErrorMessage: subprocess installed post-installation script returned error exit status 1

[Scanning]

When updating

ProblemType: Package
DistroRelease: Ubuntu 11.10
Package: cups 1.5.0-8
ProcVersionSignature: Ubuntu 3.0.0-12.19-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 1.23-0ubuntu1
Architecture: amd64
CupsErrorLog:

Date: Tue Sep 27 19:38:19 2011
ErrorMessage: ErrorMessage: subprocess installed post-installation script returned error exit status 1
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: Connection refused
MachineType: System manufacturer System Product Name
Papersize: a4
PpdFiles: Deskjet-F2200-series: HP Deskjet f2200 Series, hpcups 3.11.7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-12-generic root=UUID=d24629c7-4942-4042-a27c-5b949e31cf39 ro quiet splash vt.handoff=7
SourcePackage: cups
Title: package cups 1.5.0-8 failed to install/upgrade: ErrorMessage: subprocess installed post-installation script returned error exit status 1
UpgradeStatus: Upgraded to oneiric on 2011-09-27 (0 days ago)
dmi.bios.date: 11/16/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1101
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: M4A87TD EVO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1101:bd11/16/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnM4A87TDEVO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer

[Till Kamppeter (till-kamppeter)]

pitti, as usual, whenever a new CUPS gets uploaded, an Upstart issue comes up ...

[Martin Pitt (pitti)]

Can you please download http://people.canonical.com/~pitti/tmp/cups.conf, install it with

  sudo cp cups.conf /etc/init/

and then do

  sudo stop cups
  sudo start cups

let it fail, and attach /tmp/log here? Thanks!

[Scanning (jan-norrland)]

+ [ -x /usr/sbin/cupsd ]
+ [ -r /etc/default/cups ]
+ . /etc/default/cups
+ LOAD_LP_MODULE=yes
+ [ yes = yes -a -f /usr/lib/cups/backend/parallel -a -f /proc/modules
-a -x /sbin/modprobe ]
+ modprobe -q -b lp
+ modprobe -q -b ppdev
+ modprobe -q -b parport_pc
+ mkdir -p /var/run/cups/certs
+ [ -x /lib/init/apparmor-profile-load ]
+ /lib/init/apparmor-profile-load usr.sbin.cupsd
+ timeout=6
+ [ ! -e /var/run/cups/cups.sock ]
+ sleep 0.5
+ timeout=5
+ [ 5 -eq 0 ]
+ [ ! -e /var/run/cups/cups.sock ]
+ sleep 0.5
+ timeout=4
+ [ 4 -eq 0 ]
+ [ ! -e /var/run/cups/cups.sock ]
+ sleep 0.5
+ timeout=3
+ [ 3 -eq 0 ]
+ [ ! -e /var/run/cups/cups.sock ]
+ sleep 0.5
+ timeout=2
+ [ 2 -eq 0 ]
+ [ ! -e /var/run/cups/cups.sock ]
+ sleep 0.5
+ timeout=1
+ [ 1 -eq 0 ]
+ [ ! -e /var/run/cups/cups.sock ]
+ sleep 0.5
+ timeout=0
+ [ 0 -eq 0 ]
+ echo cupsd failed to create /var/run/cups/cups.sock, skipping
automatic printer configuration
cupsd failed to create /var/run/cups/cups.sock, skipping automatic
printer configuration
+ exit 0

On 2011-09-28 06:32, Martin Pitt wrote:
> Can you please download
> http://people.canonical.com/~pitti/tmp/cups.conf, install it with
>
> sudo cp cups.conf /etc/init/
>
> and then do
>
> sudo stop cups
> sudo start cups
>
> let it fail, and attach /tmp/log here? Thanks!
>
> ** Changed in: cups (Ubuntu)
> Status: New => Incomplete
>

[Martin Pitt (pitti)]

Thanks. Unfortunately this doesn't help us much. It showed that something in cups is wrong, it failed to start and create the /var/run/cups.sock socket, but it didn't fail with a nonzero exit code as it did in your original upgrade.

I tried to deliberately disable the socket in /etc/cups/cupsd.conf, and the upgrade still succeeds as expected.

Anyway, can you please attach /var/log/cups/error_log here? It might have the reason why it failed.

[Scanning (jan-norrland)]

if life was that simple, the error_log is a Zero byte file :)

Best regards / Jan

On 2011-09-28 11:15, Martin Pitt wrote:
> Thanks. Unfortunately this doesn't help us much. It showed that
> something in cups is wrong, it failed to start and create the
> /var/run/cups.sock socket, but it didn't fail with a nonzero exit code
> as it did in your original upgrade.
>
> I tried to deliberately disable the socket in /etc/cups/cupsd.conf, and
> the upgrade still succeeds as expected.
>
> Anyway, can you please attach /var/log/cups/error_log here? It might
> have the reason why it failed.
>

[Martin Pitt (pitti)]

It was worth a try :)

If you do "sudo cupsd -f", does that keep running, or fail immediately? If it's running, does "lpstat" and "lpstat -p" work?

[Scanning (jan-norrland)]

sudo cupsd -f gives
cupsd: error while loading shared libraries: libz.so.1: failed to map
segment from shared object: Permission denied

Strange, i have no power :P

On 2011-09-28 16:25, Martin Pitt wrote:
> It was worth a try :)
>
> If you do "sudo cupsd -f", does that keep running, or fail immediately?
> If it's running, does "lpstat" and "lpstat -p" work?
>

[Martin Pitt (pitti)]

Ah, now that's at least a proper error message now :-)

Looks like it's using a non-standard libz somewhere, I suspect this strange error message is due to the AppArmor profile. Can you please attach /var/log/kern.log after running "sudo cupsd -f", and give me the output of

  ldd /usr/sbin/cupsd

?

[Scanning (jan-norrland)]

sudo cupsd -f

Gives :

Sep 29 08:09:54 LOG-TRAF kernel: [27615.386783] type=1400
audit(1317276594.474:37): apparmor="DENIED" operation="file_mmap"
parent=8943 profile="/usr/sbin/cupsd"
name="/usr/local/lib/libz.so.1.2.5" pid=9049 comm="cupsd"
requested_mask="m" denied_mask="m" fsuid=0 ouid=0

and

ldd /usr/sbin/cupsd
     linux-vdso.so.1 => (0x00007fff4178b000)
     libcupsmime.so.1 => /usr/lib/x86_64-linux-gnu/libcupsmime.so.1
(0x00007f144496f000)
     libgnutls.so.26 => /usr/lib/x86_64-linux-gnu/libgnutls.so.26
(0x00007f14446c7000)
     libslp.so.1 => /usr/lib/libslp.so.1 (0x00007f14444b5000)
     libldap_r-2.4.so.2 => /usr/lib/x86_64-linux-gnu/libldap_r-2.4.so.2
(0x00007f1444267000)
     libpam.so.0 => /lib/x86_64-linux-gnu/libpam.so.0 (0x00007f1444059000)
     libpaper.so.1 => /usr/lib/libpaper.so.1 (0x00007f1443e55000)
     libdbus-1.so.3 => /lib/x86_64-linux-gnu/libdbus-1.so.3
(0x00007f1443c12000)
     libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0
(0x00007f14439f5000)
     libavahi-common.so.3 =>
/usr/lib/x86_64-linux-gnu/libavahi-common.so.3 (0x00007f14437e6000)
     libavahi-client.so.3 =>
/usr/lib/x86_64-linux-gnu/libavahi-client.so.3 (0x00007f14435d3000)
     libcups.so.2 => /usr/lib/x86_64-linux-gnu/libcups.so.2
(0x00007f1443380000)
     libgssapi_krb5.so.2 =>
/usr/lib/x86_64-linux-gnu/libgssapi_krb5.so.2 (0x00007f1443141000)
     libkrb5.so.3 => /usr/lib/x86_64-linux-gnu/libkrb5.so.3
(0x00007f1442e78000)
     libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f1442ad9000)
     libtasn1.so.3 => /usr/lib/x86_64-linux-gnu/libtasn1.so.3
(0x00007f14428c7000)
     libz.so.1 => /usr/local/lib/libz.so.1 (0x00007f14426ae000)
     libgcrypt.so.11 => /lib/x86_64-linux-gnu/libgcrypt.so.11
(0x00007f1442430000)
     libnsl.so.1 => /lib/x86_64-linux-gnu/libnsl.so.1 (0x00007f1442215000)
     libresolv.so.2 => /lib/x86_64-linux-gnu/libresolv.so.2
(0x00007f1441ffa000)
     liblber-2.4.so.2 => /usr/lib/x86_64-linux-gnu/liblber-2.4.so.2
(0x00007f1441dec000)
     libsasl2.so.2 => /usr/lib/x86_64-linux-gnu/libsasl2.so.2
(0x00007f1441bd0000)
     libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f14419cc000)
     librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007f14417c4000)
     /lib64/ld-linux-x86-64.so.2 (0x00007f1444e03000)
     libk5crypto.so.3 => /usr/lib/x86_64-linux-gnu/libk5crypto.so.3
(0x00007f144159b000)
     libcom_err.so.2 => /lib/x86_64-linux-gnu/libcom_err.so.2
(0x00007f1441397000)
     libkrb5support.so.0 =>
/usr/lib/x86_64-linux-gnu/libkrb5support.so.0 (0x00007f144118e000)
     libkeyutils.so.1 => /lib/x86_64-linux-gnu/libkeyutils.so.1
(0x00007f1440f8b000)
     libgpg-error.so.0 => /lib/x86_64-linux-gnu/libgpg-error.so.0
(0x00007f1440d86000)

Best regards / Jan

On 2011-09-29 06:29, Martin Pitt wrote:
> Ah, now that's at least a proper error message now :-)
>
> Looks like it's using a non-standard libz somewhere, I suspect this
> strange error message is due to the AppArmor profile. Can you please
> attach /var/log/kern.log after running "sudo cupsd -f", and give me the
> output of
>
> ldd /usr/sbin/cupsd
>
> ?
>

[Martin Pitt (pitti)]

Ah, there we go:

  name="/usr/local/lib/libz.so.1.2.5" pid=9049 comm="cupsd"

So you have a custom version of libz installed in /usr/local/, and the AppArmor profile does not allow that. I updated the profile in bzr to do so.

For now, you can run "sudo aa-complain cups" to disable apparmor if you want to keep the local library (you need the apparmor-utils package for this).

[Martin Pitt (pitti)]

Hello Scanning, or anyone else affected,

Accepted cups into oneiric-proposed, the package will build now and be available in a few hours. Please test and give feedback here. See https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to enable and use -proposed. Thank you in advance!

[Scanning (jan-norrland)]

Big thanks, seams to be working great so far

Best regards

Jan

On 2011-10-09 10:46, Martin Pitt wrote:
> Hello Scanning, or anyone else affected,
>
> Accepted cups into oneiric-proposed, the package will build now and be
> available in a few hours. Please test and give feedback here. See
> https://wiki.ubuntu.com/Testing/EnableProposed for documentation how to
> enable and use -proposed. Thank you in advance!
>
> ** Also affects: cups (Ubuntu Natty)
> Importance: Undecided
> Status: New
>
> ** Also affects: cups (Ubuntu Oneiric)
> Importance: Low
> Status: Fix Committed
>
> ** Changed in: cups (Ubuntu Natty)
> Status: New => Won't Fix
>
> ** Changed in: cups (Ubuntu Oneiric)
> Assignee: (unassigned) => Martin Pitt (pitti)
>
> ** Tags added: verification-needed
>

[Launchpad Janitor (janitor)]

This bug was fixed in the package cups - 1.5.0-8ubuntu1

---------------
cups (1.5.0-8ubuntu1) oneiric-proposed; urgency=low

  [ Till Kamppeter ]
  * debian/patches/cups-avahi.patch: Updated patch from upstream (Red Hat)
    to fix crashes of the CUPS daemon when using the timeout function call
    functionality (LP: #860691, LP: #860498).

  [ Martin Pitt ]
  * debian/local/apparmor-profile: Also allow cups to map libraries under
    /usr/local/. (LP: #860765)
 -- Till Kamppeter <email address hidden> Fri, 7 Oct 2011 17:01:43 +0200