Printing a PDF document to a Xerox 3300 Phase printer crashes the printer!!!

Bug #856484 reported by Sergei
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Printing a PDF from Document Viewer 2.32.0 on Natty crashes Xerox Phaser 3300 and it needs a reset for further printing.
Adobe Acrobat reader can print though.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: evince 2.32.0-0ubuntu12.3
ProcVersionSignature: Ubuntu 2.6.38-11.48-generic 2.6.38.8
Uname: Linux 2.6.38-11-generic x86_64
Architecture: amd64
Date: Thu Sep 22 18:58:13 2011
ExecutablePath: /usr/bin/evince
ProcCmdline_: BOOT_IMAGE=/vmlinuz-2.6.38-11-generic root=/dev/mapper/VLMain-root ro quiet splash vt.handoff=7
ProcEnviron:
 LANGUAGE=ru_RU:en
 PATH=(custom, no user)
 LANG=ru_RU.UTF-8
 SHELL=/bin/bash
ProcVersionSignature_: Ubuntu 2.6.38-11.48-generic 2.6.38.8
SourcePackage: evince
UpgradeStatus: Upgraded to natty on 2011-09-10 (12 days ago)

Revision history for this message
Sergei (cooltexas) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Sergei, thank you for reporting this bug to Ubuntu. Natty reached EOL on October 28, 2012.
See this document for currently supported Ubuntu releases: https://wiki.ubuntu.com/Releases

Is this an issue on a supported release? If so, could you please execute the following via a terminal:
apport-collect 856484

affects: evince (Ubuntu) → cups (Ubuntu)
Revision history for this message
gf (gf-interlinks-deactivatedaccount) wrote :

Hello Sergei,
Thank you for submitting this bug and reporting a problem with cups and printing. You made this bug report some time ago and Ubuntu has been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G

Changed in cups (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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