No printer output after cups security update on 2/12/2010

Bug #521778 reported by Matthew Helmke on 2010-02-14
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)

Bug Description

Binary package hint: cups

I've reinstalled the drivers. When printing, the computer says the data is sent successfully and the screen on the printer (Brother MFC7820N) says "receiving", but when the data transfer is complete, the printer just goes back to sleep instead of printing.

ProblemType: Bug
Architecture: amd64
Date: Sun Feb 14 10:07:33 2010
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
 device for Brother-MFC-7820N: dnssd://Brother%20MFC-7820N._printer._tcp.local/
 device for HP-Officejet-6300: hp:/net/Officejet_6300_series?ip=
MachineType: System76, Inc. Pangolin Performance
NonfreeKernelModules: nvidia
Package: cups 1.4.1-5ubuntu2.2
Papersize: letter
 Brother-MFC-7820N: Brother MFC-7820N Foomatic/Postscript
 HP-Officejet-6300: HP Officejet 6300 Series hpijs, 3.9.8
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-19-generic root=UUID=97a1c61f-9fae-4895-a381-e8985e31b12c ro quiet splash
ProcVersionSignature: Ubuntu 2.6.31-19.56-generic
SourcePackage: cups
Uname: Linux 2.6.31-19-generic x86_64 11/24/2008
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 1.00.14MN
dmi.board.asset.tag: Tag 12345 Pangolin Performance
dmi.board.vendor: System76, Inc.
dmi.board.version: panp4n
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr1.00.14MN:bd11/24/2008:svnSystem76,Inc.:pnPangolinPerformance:pvrpanp4n:rvnSystem76,Inc.:rnPangolinPerformance:rvrpanp4n:cvnNoEnclosure:ct1:cvrN/A: Pangolin Performance
dmi.product.version: panp4n
dmi.sys.vendor: System76, Inc.

Matthew Helmke (matthelmke) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. Ubuntu 9.10 is no longer supported and there have been many changes in Ubuntu since that time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a currently supported Ubuntu version. When you test it and it is still an issue, kindly upload the updated logs by running apport-collect <bug #> and any other logs that are relevant for this particular issue.

Changed in cups (Ubuntu):
status: New → Incomplete
Matthew Helmke (matthelmke) wrote :

I solved the issue originally by downloading the Linux driver directly from the manufacturer's website and installing it. I have not done a new install since, but have simply kept that driver through the last two years of dist-upgrades. So, testing it locally won't be of much help. Feel free to close this one.

Launchpad Janitor (janitor) wrote :

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]

Changed in cups (Ubuntu):
status: Incomplete → Expired
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