Samba printer installed in cups, can't print

[Gjermund Buset]

I belive this is a CUPS-problem, but I'm not shure.

How I installed the printer:
=====================
Since my Ubuntu-installation is in Norwegian, I will try to translate the menu into English.
From the desktop, I selected System-->Administration-->Printer-->New-->Printer
Then I selected Windows Printer via SAMBA and typed "smb://terne.hials.no/gbl1-r4500" where "terne" is a servername in the domain "hials.no" (In Windows i can select the printer by typing \\terne and my <email address hidden> and password.)
"gbl1-r4500" is the network name for the Ricoh Aficio MP-4500 printer.
The I selected the Autenification and entered my <email address hidden> and my password in the respective textfields before pressing Comfirm.
Then I got the information that the printer is acessable.
Pressing OK.

PROBLEM PART:
=============
Then I was trying to print a test-page from the properties menu for the printer.
Then I got the Username and password dialog for this network printer and entered <email address hidden> and my password.
ERROR: Access denied.
<email address hidden> and password
ERROR: Access denied.
username and password
ERROR: Access denied.
ERROR: Access denied.

Any idea how to fix this?
I belive that the domain workgroup is dominating above the domain hials.no
When I type <email address hidden>, then the domain shuld be hials.no and not workgroup.
So the server might belive that I'm trying to log on by using <email address hidden>@workgroup
This is only my idea aboute the bug.

But this login dialog wiondow should have a domain-field so I can replace "workgroup" with hials.no

Regards
Gjermund Buset

ProblemType: Bug
Architecture: i386
Date: Wed Dec 9 18:30:42 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.2)
Lpstat: device for Ricoh-Aficio-MP-4500: smb://terne.hials.no/gbl1-r4500
MachineType: Dell Inc. Latitude E4200
Package: cups 1.4.1-5ubuntu2.1
Papersize: a4
PpdFiles: Ricoh-Aficio-MP-4500: Ricoh Aficio MP 4500 - CUPS+Gutenprint v5.2.4
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-16-generic root=UUID=ed1b8136-d4cd-4dfc-9e67-4aba56685b85 ro quiet splash
ProcEnviron:
 LANGUAGE=nn_NO.UTF-8
 LANG=nn_NO.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-16.52-generic
SourcePackage: cups
Uname: Linux 2.6.31-16-generic i686
dmi.bios.date: 10/29/2009
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 0D516F
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd10/29/2009:svnDellInc.:pnLatitudeE4200:pvr:rvnDellInc.:rn0D516F:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Latitude E4200
dmi.sys.vendor: Dell Inc.

[gf (gf-interlinks-deactivatedaccount)]

Hello Gjermund,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 494644
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.
G

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]