HPLIP not an option when installing new printer

Bug #467438 reported by Michael F. Rimbert on 2009-10-31
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Ubuntu Printing Team

Bug Description

Binary package hint: cups

HPLIP is not presented as an option in a fresh 9.10 install, allowing only DNS-SD as an auto-detected configuration. This results in the inability to setup the FAX queue that HPLIP would provide. In addition, xsane does not find and cannot use the scanner with a DNS-SD configured printer.

Trying to setup the FAX queue manually, running "hp-setup -i" results in the following snippet (FAX QUEUE setup only):


Please enter a name for this fax queue (m=use model name:'Officejet_Pro_L7600_fax'*, q=quit) ?
Using queue name: Officejet_Pro_L7600_fax
error: Unable to find HP fax PPD file! Please check you HPLIP installation and try again.

The above error occurs, despite the fact that the hpijs package provides both of the following files.

Attached is a screenshot of system-config-printer, trying to add an HP Officejet Pro L7650 on Ubuntu 9.10, illustrating the lack of an HPIJS option. I will also attach a similar screenshot from 9.04, showing that HPIJS is the default option, allowing the FAX queue to be setup, which also results in proper sane detection of the scanner function.

ProblemType: Bug
Architecture: i386
Date: Sat Oct 31 14:38:23 2009
DistroRelease: Ubuntu 9.10
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
LiveMediaBuild: Mythbuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Lpstat: device for HP-Officejet-Pro-L7600: dnssd://Officejet%20Pro%20L7600%20%5B2F09B3%5D._printer._tcp.local/
MachineType: Gigabyte Technology Co., Ltd. EP45-UD3P
NonfreeKernelModules: fglrx
Package: cups 1.4.1-5ubuntu2
Papersize: letter
PpdFiles: HP-Officejet-Pro-L7600: HP Officejet Pro l7600 hpijs, 3.9.8
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.31-14-generic-pae root=UUID=447c6f8b-8523-44bc-9b93-14be48a420e3 ro quiet splash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic-pae
SourcePackage: cups
Uname: Linux 2.6.31-14-generic-pae i686
dmi.bios.date: 04/16/2009
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: F9
dmi.board.name: EP45-UD3P
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrF9:bd04/16/2009:svnGigabyteTechnologyCo.,Ltd.:pnEP45-UD3P:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnEP45-UD3P:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: EP45-UD3P
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

Michael F. Rimbert (mrimbert) wrote :
Changed in cups (Ubuntu):
assignee: nobody → Ubuntu Printing Team (ubuntu-printing)
Doug Holton (edtechdev) wrote :

You might try running "sudo hp-setup"

That's what I have to do to add a networked printer (although it no longer works in 10.04 because no ppd file anymore)

gf (gf-interlinks) wrote :

Hello Michael,
Thank you for submitting this bug and reporting a problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know and, in the current version, could you run the following (only once):
apport-collect 467438
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu and cups better.

Changed in cups (Ubuntu):
status: New → Incomplete
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