cant print at school

[Ronnie]

Binary package hint: cups

Bug in both Jaunty and Karmic

CUPS version 1.3.9-17ubuntu3.2 (Jaunty)

When i try to print at my school, the file isn't send to the printer

I added the printer as an Internet Printing Protocol (https) with the following url:
https://po.fontys.nl:443/printers/<printername>/.printer

When i go to cups 'webpage' (http://localhost:631/) i see the following error:
Error: "Printing: Printer does not support IPP/1.1, trying IPP/1.0..."

[Pascal De Vuyst (pascal-devuyst)]

Please run the following command on a terminal for some useful printing related debugging information:
apport-collect -p cups 444752

Also attach your cups_error log with debugging enabled after trying to print, as described here: https://wiki.ubuntu.com/DebuggingPrintingProblems#CUPS%20error_log

[Ronnie (ronnie.vd.c)]

Architecture: amd64
DistroRelease: Ubuntu 9.04
MachineType: Hewlett-Packard HP Compaq 6530b (GB976EA#ABH)
Package: cups 1.3.9-17ubuntu3.2
PackageArchitecture: amd64
Papersize: a4
ProcCmdLine: root=UUID=3258a97f-260f-4a95-8c9d-2802dc3a6df8 ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=nl_NL.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-15.52-generic
Uname: Linux 2.6.28-15-generic x86_64
UserGroups: adm admin cdrom davfs2 dialout lpadmin plugdev sambashare

[Ronnie (ronnie.vd.c)]

In Karmic i cant add any printer anymore, so i cant test there. Ill look if there is already an bug report for it. In Jaunty i got an "/usr/lib/cups/backend/https failed" error.

[Ronnie (ronnie.vd.c)]

Here is an error log of my Karmic installation.

btw. is there an option in GUI for connecting to IPP(HTTP). In Jaunty there was an option, but is removed in Karmic

[Ronnie (ronnie.vd.c)]

I used a wrong port in the Karmic Version.

Here is the log with the good port number:

[Pascal De Vuyst (pascal-devuyst)]

Ronnie,
The apport-collect information attached is incomplete, did something go wrong here?
If it does not work please attach the output of the printingbug info script as described here: https://wiki.ubuntu.com/PrintingBugInfoScript (it should install without problems on Karmic and collects the same information as apport-collect).

[Ronnie (ronnie.vd.c)]

Architecture: amd64
CheckboxSubmission: edde6e948d0114f83c1a32022146e838
CheckboxSystem: 186439524ea65c256aa67f5cb6574105
DistroRelease: Ubuntu 9.10
Lpstat: device for Studielandschap: http://po.fontys.nl:443/printers/R1-OCE-3145-62343/.printer
MachineType: Hewlett-Packard HP Compaq 6530b (GB976EA#ABH)
Package: cups 1.4.1-4
PackageArchitecture: amd64
Papersize: a4
PpdFiles: Studielandschap: Oce 3145 Foomatic/Postscript
ProcCmdLine: root=UUID=b6186e76-dac0-49cf-87eb-b002a72948bd ro quiet splash
ProcEnviron:
 SHELL=/bin/bash
 LANG=nl_NL.UTF-8
ProcVersionSignature: Ubuntu 2.6.31-12.41-generic
Uname: Linux 2.6.31-12-generic x86_64
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
XsessionErrors:
 (gnome-settings-daemon:1958): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (gnome-settings-daemon:1958): GLib-CRITICAL **: g_propagate_error: assertion `src != NULL' failed
 (nautilus:2064): Eel-CRITICAL **: eel_preferences_get_boolean: assertion `preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:2115): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed
 (gnome-panel:2048): Gtk-WARNING **: A floating object was finalized. This means that someone
dmi.bios.date: 12/15/2008
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: 68PDD Ver. F.0A
dmi.board.name: 30DD
dmi.board.vendor: Hewlett-Packard
dmi.board.version: KBC Version 96.18
dmi.chassis.asset.tag: CNU9087DT2
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvr68PDDVer.F.0A:bd12/15/2008:svnHewlett-Packard:pnHPCompaq6530b(GB976EA#ABH):pvrF.0A:rvnHewlett-Packard:rn30DD:rvrKBCVersion96.18:cvnHewlett-Packard:ct10:cvr:
dmi.product.name: HP Compaq 6530b (GB976EA#ABH)
dmi.product.version: F.0A
dmi.sys.vendor: Hewlett-Packard

[Till Kamppeter (till-kamppeter)]

The server simply does not accept your print job. All preparation and filtering on the client is OK.

What kind of server is po.fontys.nl? Is it a CUPS server (Linux, Mac OS X, ...), a Windows server, or a network-connected printer? Is the server configured correctly to allow your computer to access the printer? If the server is a printer, can you access it by setting up a queue using the socket or dnssd backend?

can you run

nmap -PN po.fontys.nl

and post the output here? Install nmap if it is not installed on your machine.

[Ronnie (ronnie.vd.c)]

the output of nmap -PN po.fontys.nl:

Starting Nmap 5.00 ( http://nmap.org ) at 2009-10-09 11:53 CEST
Interesting ports on 145.85.38.35:
Not shown: 998 filtered ports
PORT STATE SERVICE
80/tcp open http
443/tcp open https

Nmap done: 1 IP address (1 host up) scanned in 6.37 seconds

The printer server is probably an Windows server, but it can be a network-connected computer too. If you want to know, ill ask the helpdesk at school

How can i do this:
If the server is a printer, can you access it by setting up a queue using the socket or dnssd backend?

[Ronnie (ronnie.vd.c)]

I tried printing from a Windows installation in Virtualbox and it worked perfectly with my username and password. The server should thus work fine (at least for windows systems)

[Ronnie (ronnie.vd.c)]

Adding '?waitjob=false&waitprinter=false' to the end of the printer url seems to work. I can print now

Looks like the server is accepting the job, but wont send a response.

There is one other bug for me now, the filename is always 'unknown'. Can this be resolved?

[gf (gf-interlinks-deactivatedaccount)]

Hello Ronnie,
Thank you for submitting this bug and reporting a problem with cups and printing. You made this bug report some time ago and Ubuntu has been updated since then.

Could you confirm that this is no longer a problem and that we can close the ticket?
If it is still a problem, are you still interested in finding a solution to this bug?
If you are, could you let us know, and in the current version, run the following (only once):
apport-collect BUGNUMBER
and upload the updated logs and and any other logs that are relevant for this particular issue.

Thank you again for helping make Ubuntu better.
G

[Launchpad Janitor (janitor)]

[Expired for cups (Ubuntu) because there has been no activity for 60 days.]