can't print magicolor 2530dl in color

Bug #444721 reported by Bodinux
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: cups

I can' t print from open office a simple two word text file.

I tried to pdf it then print it. Doesn't work. I tried another pdf file (an invoice received from the internet) and a picture from Eye of Gnome, it works.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
Lpstat:
 périphérique pour HL-5040-series : usb://Brother/HL-5040%20series
 périphérique pour magicolor-2530-DL-do-not-use : socket://192.168.1.117:9100
 périphérique pour magicolor-2530-DL-ipp : ipp://192.168.1.117:80/ipp
 périphérique pour mc2530DL_usb : usb://KONICA%20MINOLTA/mc2530DL
MachineType: ASUSTeK Computer INC. A7N8X-E
Package: cups 1.3.9-17ubuntu3.2
Papersize: a4
PpdFiles:
 magicolor-2530-DL-do-not-use: KONICA MINOLTA magicolor 2530 DL Foomatic/foo2lava (recommended)
 magicolor-2530-DL-ipp: KONICA MINOLTA magicolor 2530 DL Foomatic/foo2lava (recommended)
 HL-5040-series: Brother HL-5040 Foomatic/hl1250 (recommended)
 mc2530DL_usb: KONICA MINOLTA magicolor 2530 DL Foomatic/foo2lava (recommended)
ProcCmdLine: root=UUID=c6ea8388-f725-4a21-af69-3ec86ae7d4f0 ro quiet splash
ProcEnviron:
 LANG=fr_FR.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.28-15.52-generic
SourcePackage: cups

Revision history for this message
Bodinux (bodinux) wrote :
Revision history for this message
Bodinux (bodinux) wrote :
Download full text (37.5 KiB)

For example job 930 prints ok (eye of gnome), job 931 doesn't print.

The bug is related to my Magicolor 2530DL printer. It does print without problem on my brother printer (job 392)

D [06/Oct/2009:19:05:53 +0200] [Job 390] Loading from cache...
D [06/Oct/2009:19:05:53 +0200] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)")
D [06/Oct/2009:19:05:53 +0200] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)")
D [06/Oct/2009:19:05:53 +0200] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)")
D [06/Oct/2009:19:05:53 +0200] cupsdAddSubscription(mask=0, dest=(nil)(), job=(nil)(0), uri="(null)")
I [06/Oct/2009:19:05:53 +0200] Full reload complete.
I [06/Oct/2009:19:05:53 +0200] Listening to ::1:631 on fd 2...
I [06/Oct/2009:19:05:53 +0200] Listening to 127.0.0.1:631 on fd 4...
I [06/Oct/2009:19:05:53 +0200] Listening to /var/run/cups/cups.sock on fd 5...
I [06/Oct/2009:19:05:53 +0200] Resuming new connection processing...
D [06/Oct/2009:19:05:53 +0200] Discarding unused server-restarted event...
D [06/Oct/2009:19:05:53 +0200] cupsdAcceptClient: 8 from localhost (Domain)
D [06/Oct/2009:19:05:53 +0200] cupsdReadClient: 8 POST / HTTP/1.1
D [06/Oct/2009:19:05:53 +0200] cupsdAuthorize: No authentication data provided.
D [06/Oct/2009:19:05:53 +0200] Get-Notifications /
D [06/Oct/2009:19:05:53 +0200] cupsdIsAuthorized: requesting-user-name="laurent"
D [06/Oct/2009:19:05:53 +0200] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [06/Oct/2009:19:05:53 +0200] cupsdCloseClient: 8
D [06/Oct/2009:19:05:53 +0200] cupsdAcceptClient: 8 from localhost (Domain)
D [06/Oct/2009:19:05:53 +0200] cupsdReadClient: 8 POST / HTTP/1.1
D [06/Oct/2009:19:05:53 +0200] cupsdAuthorize: No authentication data provided.
D [06/Oct/2009:19:05:53 +0200] Get-Notifications /
D [06/Oct/2009:19:05:53 +0200] cupsdIsAuthorized: requesting-user-name="laurent"
D [06/Oct/2009:19:05:53 +0200] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [06/Oct/2009:19:05:53 +0200] cupsdCloseClient: 8
D [06/Oct/2009:19:06:53 +0200] cupsdAcceptClient: 8 from localhost (Domain)
D [06/Oct/2009:19:06:53 +0200] Report: clients=1
D [06/Oct/2009:19:06:53 +0200] Report: jobs=356
D [06/Oct/2009:19:06:53 +0200] Report: jobs-active=0
D [06/Oct/2009:19:06:53 +0200] Report: printers=4
D [06/Oct/2009:19:06:53 +0200] Report: printers-implicit=0
D [06/Oct/2009:19:06:53 +0200] Report: stringpool-string-count=1413
D [06/Oct/2009:19:06:53 +0200] Report: stringpool-alloc-bytes=8080
D [06/Oct/2009:19:06:53 +0200] Report: stringpool-total-bytes=23624
D [06/Oct/2009:19:06:53 +0200] cupsdCloseClient: 8
D [06/Oct/2009:19:06:53 +0200] cupsdAcceptClient: 8 from localhost (Domain)
D [06/Oct/2009:19:06:53 +0200] cupsdReadClient: 8 POST / HTTP/1.1
D [06/Oct/2009:19:06:53 +0200] cupsdAuthorize: No authentication data provided.
D [06/Oct/2009:19:06:54 +0200] CUPS-Get-Printers
D [06/Oct/2009:19:06:54 +0200] cupsdProcessIPPRequest: 8 status_code=0 (successful-ok)
D [06/Oct/2009:19:06:54 +0200] cupsdAcceptClient: 11 from localhost (Domain)
D [06/Oct/2009:19:06:54 +0200] cupsdCloseClient: 8
D [06/Oct/2009:19:06:54 +0200] cupsdReadClient: 11 GET /printers/HL-5040-seri...

summary: - can't print, no error message
+ can't print on magicolor 2530dl only
Revision history for this message
Bodinux (bodinux) wrote : Re: can't print on magicolor 2530dl only

in short :

Magicolor :
two word file from open office : not OK
two word file (from open office) from Evince : not OK
internet pdf file from Evince : OK
Picture from Eye of Gnome : OK

Brother :
two word file from open office : OK
two word file (from open office) from Evince : OK
internet pdf file from Evince : OK
Picture from Eye of Gnome : OK

I attach the pdf file that doesn't print on the magicolor

Revision history for this message
Bodinux (bodinux) wrote :

When I try to print in monochrome, it does work. Not in color.

Jobs :
397 monochrome ok
398 Icm color profile : NOT ok
399 monochrome : OK
400 gaphic and text : NOT ok

summary: - can't print on magicolor 2530dl only
+ can't print magicolor 2530dl in color
Revision history for this message
Bodinux (bodinux) wrote :

Finally

In order to print B&W, I have to select the monochrome mode. Otherwise it doesn't print.

So I did as advised in the documentation : one queue for monochrome, one queue for color print and it works.

Changed in cups (Ubuntu):
status: New → Invalid
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