[Jaunty] All programs print off top of sheet (Letter vs A4 problem?)

[Shaun Crampton]

Binary package hint: openoffice.org-writer

I just upgraded to Jaunty from Intrepid and found that OpenOffice Writer now prints documents off the top of the page. It appears that it is attempting to print in US Letter mode despite me setting the paper size to A4 in the print settings and page formatting dialogs. When I first looked in the dialog, it was set to Letter, which is also incorrect for my locale.

This is a regression since Intrepid, where I never had a problem printing from OpenOffice. Other apps seem to print fine. In fact, I managed to get N-Up printing to A4 from Firefox to work for the first time today.

I live in the UK so I installed Ubuntu with the enGB locale.

My printer is an Epson Stylus Photo R300. I have set it to print to A4 in the printers control panel applet as well. Its print margins are set to 0 in the printing applet but surely OO should take account of the printer margin when positioning a page?

I've attached a test file that on my results in a completely blank sheet being printed on my printer (because it prints entirely on the gutter). I'd expect a line about 2.5cm down the page (where it shows on the screen).

$ apt-cache policy openoffice.org
openoffice.org:
  Installed: 1:3.0.1-7ubuntu1
  Candidate: 1:3.0.1-7ubuntu1
  Version table:
 *** 1:3.0.1-7ubuntu1 0
        500 http://ubuntu.virginmedia.com jaunty/main Packages
        100 /var/lib/dpkg/status

[Shaun Crampton (fasaxc)]

Scratch what I said above about other apps printing fine. I just tried to print a test page and this was also printed off the top of the page.

[Shaun Crampton (fasaxc)]

Reassigned to cups since it appears to be a general printing problem rather than one app.

[Shaun Crampton (fasaxc)]

Here's the version of CUPS I'm using:

$ apt-cache policy cups
cups:
  Installed: 1.3.9-16
  Candidate: 1.3.9-16
  Version table:
 *** 1.3.9-16 0
        500 http://ubuntu.virginmedia.com jaunty/main Packages
        100 /var/lib/dpkg/status

[Derrick Neve (djn-microtec)]

I am having the EXACT same problem as above -- I could have written it, including the updating from 8.10 to 9.04. My locale is France so A4 paper is obligatory but no matter how many times I set it, it doesn't seem to "stick" and the next time I'm there (to check why it printed badly) it's almost always reset itself to "US Letter" -- so I think this is the cause of the problem.

It's a big problem: please help.

Derrick

[Buddhika Siddhisena (bud-babytux)]

I am having the same problem. When I selected Legal size it chops off text at the top about 1.5 inches. A4 size seems to print ok. This happens on openoffice and pdf document viewer. I've tested with hp laserjet (foo2zjs) 1020 and hp laserjet 2015 (hpijs).

This seems work fine with Ubuntu 8.10 so its a new bug introduced in 9.04.

[Shaun Crampton (fasaxc)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Lpstat: device for Stylus_Photo_R300: usb://EPSON/Stylus%20Photo%20R300
MachineType: American Megatrends Inc. Uknown
Package: cups 1.3.9-16
PackageArchitecture: i386
PpdFiles: Stylus_Photo_R300: Epson Stylus Photo R300 - CUPS+Gutenprint v5.2.3 Simplified
ProcCmdLine: root=UUID=1babdee5-f7f1-4b12-acdd-8c713c5085bb ro resume=/dev/sda6 quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_GB.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-11.38-generic
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy fuse lpadmin netdev plugdev powerdev sambashare scanner vboxusers video

[Shaun Crampton (fasaxc)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Lpstat: device for Stylus_Photo_R300: usb://EPSON/Stylus%20Photo%20R300
MachineType: American Megatrends Inc. Uknown
Package: cups 1.3.9-17
PackageArchitecture: i386
PpdFiles: Stylus_Photo_R300: Epson Stylus Photo R300 - CUPS+Gutenprint v5.2.3 Simplified
ProcCmdLine: root=UUID=1babdee5-f7f1-4b12-acdd-8c713c5085bb ro resume=/dev/sda6 quiet splash
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_GB.UTF-8
ProcVersionSignature: Ubuntu 2.6.28-11.41-generic
Uname: Linux 2.6.28-11-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy fuse lpadmin netdev plugdev powerdev sambashare scanner vboxusers video

[Shaun Crampton (fasaxc)]

Marking confirmed since it seems like many people are suffering the same problem. I tried to run apport-collect to collect cups diags but it crashed (bug 363056).

This problem still reproduces with 1.3.9-17.

[Christoph Clausen (christoph-clausen)]

I had exactly the same problem on a HP Laserjet 1012. The source seems to be in pstopdf, since I could fix it according to the description on http://<email address hidden>/msg620922.html

[Till Kamppeter (till-kamppeter)]

The same problem was also reported as bug 357732. Please follow the instructions there, especially replacing your pstopdf filter. Report there whether this solves your problem.