erroneous print area for HP photo tray

[DavidValentine]

Binary package hint: cups

I am running Intrepid x64 on two different machines that both access an HP Photosmart C7280, and almost everything works perfectly. However, I am getting one annoying error, and it's the same error on both machines. I have added a photo printing queue for printing photos, and set the media size to "Photo or 4x6 index card", the printout mode to "photo (on photo paper)", and the media source to "Photo Tray". When I go to print (from both GIMP and EoG), I ensure the page set up is set to 4x6 photo paper. Then when I attempt to print (file/print...), the size reported under image settings are a fraction of what they should be--instead of 6" high by 4"wide, they're 1.62" high by 1.21" wide. I cannot increase the size, and "print preview" gives me a tiny little postage stamp of an image on screen. When I print it anyway, the photo is both cropped and surrounded by huge margins (see attached). Because gimp and eog behave similarly, I suspect the bug is somewhere in either cups or hplip--it's as if the adjustment from standard letter size to 4x6 printing happens twice instead of once.

Some details:
1) Release: Ubuntu 8.10 x64 (Linux Mint Felicia x64, Ultimate Edition 2.0)
2) Package versions: eog 2.24.1-0ubuntu1, gimp 2.6.3-1ubuntu1~intrepid1, cups 1.3.9-2ubuntu7, hplip 2.8.7-0ubuntu6
3) Expectation: borderless print area, or at least approximating 4x6
4) Actual: print area a fraction of what I expected, without ability to increase

[Josh Higgins (joshiggins)]

I can also reproduce this using a HP Deskjet F300 on stock Ubuntu Intrepid 32-bit

IMO the printing dialogs for gtk apps seems to be hideously complicated and stupid, like not being able to scale past 100% to at least fill the printable area.

[DavidValentine (davidwvalentine)]

Update: After today's cups update, the behavior is much worse. Each time I load an image and navigate to "page setup" in eye of gnome, the reported size of my 4x6 printing paper drops by ~50%. It's now down to .01" x .01". This happens whether I load the same or different image, and continues after a system restart.

[DavidValentine (davidwvalentine)]

Did I file this bug incorrectly? Or are all the devs just too swamped?

[DavidValentine (davidwvalentine)]

This bug is still present in HPLIP v. 3.92. The largest I can get an image to print right now on 4x6 inch photo paper is 1.21 x 1.61 inches.