Ubuntu
cups package

Printer not connected

Bug #314106 reported by dsiddens on 2009-01-05

This bug affects 8 people

Affects		Status	Importance	Assigned to	Milestone
	cups (Ubuntu)	Confirmed	Medium	Unassigned
Declined for Jaunty by Steve Langasek

Bug Description

Using Intrepid on a AMD64 laptop, trying to get a stable connection to a Brother HL-5350N through a Linksys router. Below is a printer troubleshoot report. I do not know the command line. When I get the message Printer May Not Be Connected, I've deleted the printer, and reinstalled. Then I can print for a while until the next time I loose the printer connection.
Thank you, Doug

******************************
Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Choose printer):
{'cups_dest': <cups.Dest HL-5250DN-series (default)>,
'cups_instance': None,
'cups_queue': 'HL-5250DN-series',
'cups_queue_listed': True}
Page 3 (Check printer sanity):
{'cups_device_uri_scheme': u'socket',
'cups_printer_dict': {'device-uri': u'socket://192.168.1.100:9100',
                       'printer-info': u'Brother5250DN',
                       'printer-is-shared': True,
                       'printer-location': u'192.168.1.100',
                       'printer-make-and-model': u'Brother HL-5250DN BR-Script3',
                       'printer-state': 4,
                       'printer-state-message': u"recoverable: Network host '192.168.1.100' is busy; will retry in 30 seconds...",
                       'printer-state-reasons': [u'connecting-to-device'],
                       'printer-type': 176212,
                       'printer-uri-supported': u'ipp://localhost:631/printers/HL-5250DN-series'},
'cups_printer_remote': False,
'is_cups_class': False}
Page 4 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'General': {u'BRLanguageLevel': u'L3',
                                            u'BRMediaType': u'Plain',
                                            u'CAPT': u'Fine',
                                            u'Duplex': u'DuplexNoTumble',
                                            u'InputSlot': u'AutoSelect',
                                            u'ManualFeed': u'False',
                                            u'PageRegion': u'Letter',
                                            u'PageSize': u'Letter',
                                            u'ScreenLock': u'True',
                                            u'Sleep': u'PrinterDefault',
                                            u'TonerSaveMode': u'Off'},
                               u'InstallableOptions': {u'OptionTrays': u'1Trays'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 5 (Local or remote?):
{'printer_is_remote': False}
Page 6 (Printer state reasons):
{'printer-state-message': u"recoverable: Network host '192.168.1.100' is busy; will retry in 30 seconds...",
'printer-state-reasons': [u'connecting-to-device']}
Page 7 (Error log checkpoint):
{'cups_server_settings': {'DefaultAuthType': 'Basic',
                          'MaxLogSize': '2000000',
                          'SystemGroup': 'lpadmin',
                          '_debug_logging': '1',
                          '_remote_admin': '0',
                          '_remote_any': '0',
                          '_remote_printers': '0',
                          '_share_printers': '0',
                          '_user_cancel_any': '0'},
'error_log_checkpoint': 199488}
Page 8 (Print test page):
{'test_page_attempted': True,
'test_page_job_id': [551],
'test_page_job_status': [(False,
                           546,
                           'HL-5250DN-series',
                           'Crosby\xc2\xae G209A 3.30t Alloy Screw Pin Shackle 1/2"',
                           'Processing',
                           None),
                          (False,
                           547,
                           'HL-5250DN-series',
                           'Crosby\xc2\xae G209A 3.30t Alloy Screw Pin Shackle 1/2"',
                           'Pending',
                           None),
                          (False,
                           548,
                           'HL-5250DN-series',
                           'How to Calculate How Many Calories You Need to Eat to Lose Weight - wikiHow',
                           'Pending',
                           None),
                          (False,
                           549,
                           'HL-5250DN-series',
                           'Watermaker',
                           'Pending',
                           None),
                          (True,
                           550,
                           'HL-5250DN-series',
                           'Order receipt from Genuinedealz.com ($240.10)',
                           'Pending',
                           {'attributes-charset': u'utf-8',
                            'attributes-natural-language': u'en-us',
                            'copies': 1,
                            'document-format': u'application/postscript',
                            'finishings': 3,
                            'job-hold-until': u'no-hold',
                            'job-id': 550,
                            'job-k-octets': 86,
                            'job-media-sheets-completed': 0,
                            'job-more-info': u'ipp://localhost:631/jobs/550',
                            'job-name': u'Order receipt from Genuinedealz.com ($240.10)',
                            'job-originating-host-name': u'localhost',
                            'job-originating-user-name': u'doug',
                            'job-printer-up-time': 1231171508,
                            'job-printer-uri': u'ipp://S.V.-Drakus:631/printers/HL-5250DN-series',
                            'job-priority': 50,
                            'job-sheets': [u'none', u'none'],
                            'job-state': 3,
                            'job-state-reasons': u'none',
                            'job-uri': u'ipp://localhost:631/jobs/550',
                            'job-uuid': u'urn:uuid:3676255e-f9fd-3f0d-7af0-9f4bd4385b72',
                            'media': u'Letter',
                            'number-up': 1,
                            'printer-uri': u'ipp://localhost/printers/HL-5250DN-series',
                            'sides': u'two-sided-long-edge',
                            'time-at-completed': None,
                            'time-at-creation': 1231143785,
                            'time-at-processing': None}),
                          (True,
                           551,
                           'HL-5250DN-series',
                           'Test Page',
                           'Pending',
                           {'attributes-charset': u'utf-8',
                            'attributes-natural-language': u'en-us',
                            'document-format': u'application/postscript',
                            'job-hold-until': u'no-hold',
                            'job-id': 551,
                            'job-k-octets': 17,
                            'job-media-sheets-completed': 0,
                            'job-more-info': u'ipp://localhost:631/jobs/551',
                            'job-name': u'Test Page',
                            'job-originating-host-name': u'localhost',
                            'job-originating-user-name': u'doug',
                            'job-printer-up-time': 1231171508,
                            'job-printer-uri': u'ipp://S.V.-Drakus:631/printers/HL-5250DN-series',
                            'job-priority': 50,
                            'job-sheets': [u'none', u'none'],
                            'job-state': 3,
                            'job-state-reasons': u'none',
                            'job-uri': u'ipp://localhost:631/jobs/551',
                            'job-uuid': u'urn:uuid:e72bf06d-54f0-3a6e-6c1e-da3bf33a2818',
                            'printer-uri': u'ipp://localhost/printers/HL-5250DN-series',
                            'time-at-completed': None,
                            'time-at-creation': 1231171464,
                            'time-at-processing': None})],
'test_page_successful': False}
Page 9 (Error log fetch):
{'error_log': ['D [05/Jan/2009:11:03:45 -0500] cupsdCloseClient: 14',
               'D [05/Jan/2009:11:03:45 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:03:45 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:03:45 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:03:45 -0500] Get-Jobs ipp://localhost/jobs/',
               'D [05/Jan/2009:11:03:45 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:03:45 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:03:45 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:03:45 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:03:45 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:03:45 -0500] Create-Printer-Subscription /',
               'D [05/Jan/2009:11:03:45 -0500] cupsdCreateSubscription(con=0x7fb39ddc2150(13), uri="/")',
               'D [05/Jan/2009:11:03:45 -0500] pullmethod="ippget"',
               'D [05/Jan/2009:11:03:45 -0500] notify-lease-duration=86400',
               'D [05/Jan/2009:11:03:45 -0500] notify-time-interval=0',
               'D [05/Jan/2009:11:03:45 -0500] cupsdAddSubscription(mask=17800, dest=(nil)(), job=(nil)(0), uri="(null)")',
               'D [05/Jan/2009:11:03:45 -0500] Added subscription 40 for server',
               'I [05/Jan/2009:11:03:45 -0500] Saving subscriptions.conf...',
               'D [05/Jan/2009:11:03:45 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:03:45 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:03:46 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:03:46 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:03:46 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:03:46 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:03:46 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:03:46 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:03:46 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:03:58 -0500] Report: clients=3',
               'D [05/Jan/2009:11:03:58 -0500] Report: jobs=15',
               'D [05/Jan/2009:11:03:58 -0500] Report: jobs-active=5',
               'D [05/Jan/2009:11:03:58 -0500] Report: printers=1',
               'D [05/Jan/2009:11:03:58 -0500] Report: printers-implicit=0',
               'D [05/Jan/2009:11:03:58 -0500] Report: stringpool-string-count=829',
               'D [05/Jan/2009:11:03:58 -0500] Report: stringpool-alloc-bytes=11840',
               'D [05/Jan/2009:11:03:58 -0500] Report: stringpool-total-bytes=18264',
               "W [05/Jan/2009:11:04:04 -0500] [Job 546] recoverable: Network host '192.168.1.100' is busy; will retry in 30 seconds...",
               'I [05/Jan/2009:11:04:04 -0500] Saving subscriptions.conf...',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:04 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:04 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 10 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:04 -0500] CUPS-Get-Printers',
               'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 10 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 10 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:04 -0500] CUPS-Get-Classes',
               'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 10 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 10 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:04 -0500] CUPS-Get-Default',
               'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 10 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAcceptClient: 14 from localhost (Domain)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 14 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:04 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:04 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 14 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdCloseClient: 14',
               'D [05/Jan/2009:11:04:04 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:04 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:04 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:04 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:04 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:04 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 13 POST /printers/HL-5250DN-series HTTP/1.1',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:24 -0500] Print-Job ipp://localhost/printers/HL-5250DN-series',
               'D [05/Jan/2009:11:04:24 -0500] add_job: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:24 -0500] Adding default job-sheets values "none,none"...',
               'I [05/Jan/2009:11:04:24 -0500] [Job 551] Adding start banner page "none".',
               'I [05/Jan/2009:11:04:24 -0500] Saving subscriptions.conf...',
               'I [05/Jan/2009:11:04:24 -0500] [Job 551] Adding end banner page "none".',
               'I [05/Jan/2009:11:04:24 -0500] [Job 551] File of type application/postscript queued by "doug".',
               'D [05/Jan/2009:11:04:24 -0500] [Job 551] hold_until=0',
               'I [05/Jan/2009:11:04:24 -0500] [Job 551] Queued on "HL-5250DN-series" by "doug".',
               'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:24 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:24 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:24 -0500] Get-Job-Attributes ipp://localhost/jobs/551',
               'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAcceptClient: 14 from localhost (Domain)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 14 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:24 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:24 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 14 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdCloseClient: 14',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAcceptClient: 14 from localhost (Domain)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdReadClient: 14 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:24 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:24 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:24 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:24 -0500] cupsdProcessIPPRequest: 14 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:24 -0500] cupsdCloseClient: 14',
               'D [05/Jan/2009:11:04:24 -0500] cupsdCloseClient: 13',
               "W [05/Jan/2009:11:04:37 -0500] [Job 546] recoverable: Network host '192.168.1.100' is busy; will retry in 30 seconds...",
               'I [05/Jan/2009:11:04:37 -0500] Saving subscriptions.conf...',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:37 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:37 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:37 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:37 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 10 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:37 -0500] CUPS-Get-Printers',
               'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 10 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 10 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:37 -0500] CUPS-Get-Classes',
               'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 10 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 10 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:37 -0500] CUPS-Get-Default',
               'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 10 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:04:37 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:04:37 -0500] Get-Notifications /',
               'D [05/Jan/2009:11:04:37 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'D [05/Jan/2009:11:04:37 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:04:37 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:05:00 -0500] Report: clients=3',
               'D [05/Jan/2009:11:05:00 -0500] Report: jobs=16',
               'D [05/Jan/2009:11:05:00 -0500] Report: jobs-active=6',
               'D [05/Jan/2009:11:05:00 -0500] Report: printers=1',
               'D [05/Jan/2009:11:05:00 -0500] Report: printers-implicit=0',
               'D [05/Jan/2009:11:05:00 -0500] Report: stringpool-string-count=992',
               'D [05/Jan/2009:11:05:00 -0500] Report: stringpool-alloc-bytes=11992',
               'D [05/Jan/2009:11:05:00 -0500] Report: stringpool-total-bytes=21832',
               'D [05/Jan/2009:11:05:08 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:05:08 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:05:08 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:05:08 -0500] Get-Job-Attributes ipp://localhost/jobs/550',
               'D [05/Jan/2009:11:05:08 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:05:08 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:05:08 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:05:08 -0500] Get-Job-Attributes ipp://localhost/jobs/551',
               'D [05/Jan/2009:11:05:08 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:05:08 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:05:08 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:05:08 -0500] cupsdReadClient: 13 POST / HTTP/1.1',
               'D [05/Jan/2009:11:05:08 -0500] cupsdAuthorize: No authentication data provided.',
               'D [05/Jan/2009:11:05:08 -0500] Cancel-Subscription /',
               'D [05/Jan/2009:11:05:08 -0500] cupsdIsAuthorized: requesting-user-name="doug"',
               'I [05/Jan/2009:11:05:08 -0500] Saving subscriptions.conf...',
               'D [05/Jan/2009:11:05:08 -0500] cupsdProcessIPPRequest: 13 status_code=0 (successful-ok)',
               'D [05/Jan/2009:11:05:08 -0500] cupsdCloseClient: 13',
               'D [05/Jan/2009:11:05:08 -0500] cupsdAcceptClient: 13 from localhost (Domain)',
               'D [05/Jan/2009:11:05:08 -0500] cupsdCloseClient: 11',
               'D [05/Jan/2009:11:05:08 -0500] cupsdReadClient: 13 GET /admin/log/error_log HTTP/1.1',
               'D [05/Jan/2009:11:05:08 -0500] cupsdAuthorize: No authentication data provided.']}

Revision history for this message

nullack (nullack) wrote on 2009-03-22:

Changed to Confirmed and setting release blocker for Jaunty as printing is a critical task.

Other users on Jaunty besides myself are also experiencing this problem, refer:

http://ubuntuforums.org/showthread.php?p=6935889

This is also occuring on Jaunty where On Jaunty. When trying to setup my samsung laser printer, the device appeared to correctly be identified and the appropriate driver installed. Users are able to change device preferences. However when actually trying to print, the job will stall at processing and the error message "(Printer Name) May Not Be Connected is displayed. No printing will occur.

I have run the apport sudo ubuntu-bug cups to hopefully get releated info to the devs for fixing.

From the info provided below, its clear that the system knows the device is on USB.

nullack@PPP:~$ lsmod | grep usb
usblp 22656 0
usbhid 47040 0

nullack@PPP:~$ tail -f /var/log/messages
Mar 22 17:28:54 PPP g15daemon[2551]: Booting plugin "Clock"
Mar 22 17:28:54 PPP g15daemon[2551]: Booting plugin "Linux UINPUT Keyboard Output"
Mar 22 17:28:54 PPP g15daemon[2551]: Booting plugin "LCDServer"
Mar 22 17:28:56 PPP kernel: [ 17.805517] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
Mar 22 17:28:56 PPP kernel: [ 17.805520] Bluetooth: BNEP filters: protocol multicast
Mar 22 17:28:56 PPP kernel: [ 17.845484] Bridge firewalling registered
Mar 22 17:28:58 PPP kernel: [ 19.392653] ppdev: user-space parallel port driver
Mar 22 17:29:02 PPP kernel: [ 23.252745] eth0: link up, 100Mbps, full-duplex, lpa 0xC1E1
Mar 22 17:29:13 PPP pulseaudio[3485]: alsa-util.c: Cannot find fallback mixer control "PCM" or mixer control is no combination of switch/volume.
Mar 22 17:48:52 PPP -- MARK --
Mar 22 17:49:29 PPP kernel: [ 1250.816170] usb 3-2: USB disconnect, address 3
Mar 22 17:49:29 PPP kernel: [ 1250.818087] usblp0: removed
Mar 22 17:49:41 PPP kernel: [ 1263.456023] usb 3-2: new full speed USB device using uhci_hcd and address 6
Mar 22 17:49:42 PPP kernel: [ 1263.652117] usb 3-2: configuration #1 chosen from 1 choice
Mar 22 17:49:42 PPP kernel: [ 1263.680120] usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04E8 pid 0x327E
^C

nullack@PPP:~$ lpinfo -v
network socket
network beh
direct hpfax
direct hp
network http
network ipp
network lpd
direct hal:///org/freedesktop/Hal/devices/usb_device_4e8_327e_3V54BKEL510850E__if0_printer_noserial
direct usb://Samsung/ML-2510%20Series
direct scsi
network smb

I put apparmor into complain mode and see this in the log:

nullack@PPP:~$ sudo aa-complain cupsd
[sudo] password for nullack:
Setting /etc/apparmor.d/usr.sbin.cupsd to complain mode.

Mar 22 17:52:35 PPP kernel: [ 1437.009253] type=1505 audit(1237704755.463:10): operation="profile_replace" name="/usr/lib/cups/backend/cups-pdf" name2="default" pid=5029
Mar 22 17:52:35 PPP kernel: [ 1437.009672] type=1505 audit(1237704755.463:11): operation="profile_replace" name="/usr/sbin/cupsd" name2="default" pid=5029

Changed to Confirmed and setting release blocker for Jaunty as printing is a critical task.

Other users on Jaunty besides myself are also experiencing this problem, refer:

http://ubuntuforums.org/showthread.php?p=6935889

I have run the apport sudo ubuntu-bug cups to hopefully get releated info to the devs for fixing.

From the info provided below, its clear that the system knows the device is on USB.

nullack@PPP:~$ lsmod | grep usb
usblp                  22656  0 
usbhid                 47040  0

nullack@PPP:~$ tail -f /var/log/messages
Mar 22 17:28:54 PPP g15daemon[2551]: Booting plugin "Clock"
Mar 22 17:28:54 PPP g15daemon[2551]: Booting plugin "Linux UINPUT Keyboard Output"
Mar 22 17:28:54 PPP g15daemon[2551]: Booting plugin "LCDServer"
Mar 22 17:28:56 PPP kernel: [   17.805517] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
Mar 22 17:28:56 PPP kernel: [   17.805520] Bluetooth: BNEP filters: protocol multicast
Mar 22 17:28:56 PPP kernel: [   17.845484] Bridge firewalling registered
Mar 22 17:28:58 PPP kernel: [   19.392653] ppdev: user-space parallel port driver
Mar 22 17:29:02 PPP kernel: [   23.252745] eth0: link up, 100Mbps, full-duplex, lpa 0xC1E1
Mar 22 17:29:13 PPP pulseaudio[3485]: alsa-util.c: Cannot find fallback mixer control "PCM" or mixer control is no combination of switch/volume.
Mar 22 17:48:52 PPP -- MARK --
Mar 22 17:49:29 PPP kernel: [ 1250.816170] usb 3-2: USB disconnect, address 3
Mar 22 17:49:29 PPP kernel: [ 1250.818087] usblp0: removed
Mar 22 17:49:41 PPP kernel: [ 1263.456023] usb 3-2: new full speed USB device using uhci_hcd and address 6
Mar 22 17:49:42 PPP kernel: [ 1263.652117] usb 3-2: configuration #1 chosen from 1 choice
Mar 22 17:49:42 PPP kernel: [ 1263.680120] usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x04E8 pid 0x327E
^C

I put apparmor into complain mode and see this in the log:

nullack@PPP:~$ sudo aa-complain cupsd
[sudo] password for nullack: 
Setting /etc/apparmor.d/usr.sbin.cupsd to complain mode.

Changed in cups:
status:	New → Confirmed

Revision history for this message

nullack (nullack) wrote on 2009-03-22: apport-collect data

Architecture: amd64
CupsErrorLog:
E [22/Mar/2009:16:02:18 +1100] CUPS-Add-Modify-Printer: Unauthorized
E [22/Mar/2009:16:27:41 +1100] cupsdReadClient: 6 IPP Read Error!
E [22/Mar/2009:16:28:56 +1100] CUPS-Add-Modify-Printer: Unauthorized
E [22/Mar/2009:17:49:30 +1100] Pause-Printer: Unauthorized
E [22/Mar/2009:17:49:43 +1100] Resume-Printer: Unauthorized
DistroRelease: Ubuntu 9.04
Lpstat: device for ML-2510-Series: usb://Samsung/ML-2510%20Series?serial=3V54BKEL510850E.
MachineType: System manufacturer System Product Name
NonfreeKernelModules: nvidia
Package: cups 1.3.9-15
PackageArchitecture: amd64
Papersize: a4
PpdFiles: ML-2510-Series: Samsung ML-2510, SpliX V. 2.0.0
ProcCmdLine: root=UUID=77ea2a78-4863-49aa-805c-f68d8068d1a4 ro quiet
ProcEnviron:
PATH=(custom, no user)
LANG=en_AU.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.28-11.36-generic
Uname: Linux 2.6.28-11-generic x86_64
UserGroups:

Revision history for this message

nullack (nullack) wrote on 2009-03-22:

BootDmesg.txt Edit (37.9 KiB, text/plain)

Revision history for this message

nullack (nullack) wrote on 2009-03-22:

CurrentDmesg.txt Edit (963 bytes, text/plain)

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nullack (nullack) wrote on 2009-03-22:

Dependencies.txt Edit (2.2 KiB, text/plain)

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nullack (nullack) wrote on 2009-03-22:

HalComputerInfo.txt Edit (2.7 KiB, text/plain)

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nullack (nullack) wrote on 2009-03-22:

Locale.txt Edit (329 bytes, text/plain)

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nullack (nullack) wrote on 2009-03-22:

Lspci.txt Edit (23.2 KiB, text/plain)

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nullack (nullack) wrote on 2009-03-22:

Lsusb.txt Edit (636 bytes, text/plain)

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nullack (nullack) wrote on 2009-03-22:

#10

PrintingPackages.txt Edit (773 bytes, text/plain)

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nullack (nullack) wrote on 2009-03-22:

#11

ProcCpuinfo.txt Edit (570 bytes, text/plain)

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nullack (nullack) wrote on 2009-03-22:

#12

ProcInterrupts.txt Edit (943 bytes, text/plain)

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nullack (nullack) wrote on 2009-03-22:

#13

ProcModules.txt Edit (4.1 KiB, text/plain)

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Steve Langasek (vorlon) wrote on 2009-03-25:

#14

The original bug report is about a network printer. How is the issue you're reporting related?

My USB printer works fine with jaunty. Incompatibility with a particular printer model is not a release blocker.

Revision history for this message

nullack (nullack) wrote on 2009-03-25:

#15

Upon Steve's request, I have created a separate bug, #348316, which is symptomatically similar but not involving network printing configurations. All work on USB printing should occur there.

Revision history for this message

Steve Beattie (sbeattie) wrote on 2009-03-27:

#16

Oops, sorry for the noise; taking canonical-desktop-team off the assignment for this bug.

Changed in cups:
assignee:	nobody → canonical-desktop-team
importance:	Undecided → Medium
assignee:	canonical-desktop-team → nobody

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2009-03-30:

#17

dsiddens, your print queue was full of jobs, therefore your test job did not get processed.

Can you delete all the jobs from the queue (you can alternatively do "cancel -a" on the command line) and also turn off and turn on the router and the printer and then try the troubleshooting wizard again? Make also sure to use the troubleshooting wizard correctly. See https://wiki.ubuntu.com/DebuggingPrintingProblems for more info.

Revision history for this message

Tony Miller (tbilltbj) wrote on 2009-04-08:

#18

This is probably unrelated, but...
I was unable to print to a network attached ML-2510 (through a PS-121 v2), and found the current bug.
But then I decided to check the properties to see if something changed with the upgrade, and I noticed there was a newer print-driver available in the database. I changed to the recommended one(it had "Splix" or something in it), and then everything seemed to work fine. Another oddity is that jaunty seemed to auto-add another printer profile for the same printer; that one did not work.

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2009-04-14:

#19

dsiddens (and anyone else here who has still the problem), does turning off the printer and turning it on again solve the problem?

Revision history for this message

dsiddens (angel03) wrote on 2009-04-15:

#20

Till Kamppeter, turning it off then on does not fix the problem. -Doug

Revision history for this message

dsiddens (angel03) wrote on 2009-04-15:

#21

I have discovered what I guess is a "work around". In System>Administration>Printing, I right click on the printer icon and select Properties. Under Device URI, I click "Change". After a period of waiting, the computer seems to set a new URI and then all is well... for a while. What is happening in the meanwhile that causes the printer to become non-op, I don't know.
-Doug

Revision history for this message

Cornelis Spronk (cornelisspronk) wrote on 2009-05-15:

#22

Download full text (10.5 KiB)

I have successfully installed a Cannon iP5200 printer from this computer with Ubuntu 7.04, 7.10, 8.04, and 8.10 through a router which is also connected to an XP machine. Upgrading to 9.04, I am having no luck. It seems to install, and when I do the "test page" it processed to 7% and brings up a message saying "printer possibly not connected, cannot connect". There is no response from the printer.

The troubleshoot sequence gives the following result.

I have successfully installed a Cannon iP5200 printer from this computer with Ubuntu 7.04, 7.10, 8.04, and 8.10 through a router which is also connected to an XP machine.  Upgrading to 9.04, I am having no luck.  It seems to install, and when I do the "test page" it processed to 7% and brings up a message saying "printer possibly not connected, cannot connect".  There is no response from the printer.

The troubleshoot sequence gives the following result.

Page 1 (Scheduler not running?):
{'cups_connection_failure': False}
Page 2 (Choose printer):
{'cups_dest': <cups.Dest Canon-PIXMA-iP5200 (default)>,
 'cups_instance': None,
 'cups_queue': 'Canon-PIXMA-iP5200',
 'cups_queue_listed': True}
Page 3 (Check printer sanity):
{'cups_device_uri_scheme': u'socket',
 'cups_printer_dict': {'device-uri': u'socket://192.168.2.1:9100',
                       'printer-info': u'Canon PIXMA iP5200',
                       'printer-is-shared': True,
                       'printer-location': u'',
                       'printer-make-and-model': u'Canon PIXMA iP5200 - CUPS+Gutenprint v5.2.3',
                       'printer-state': 4,
                       'printer-state-message': u'Printing page 1, 7%',
                       'printer-state-reasons': [u'connecting-to-device'],
                       'printer-type': 176156,
                       'printer-uri-supported': u'ipp://localhost:631/printers/Canon-PIXMA-iP5200'},
 'cups_printer_remote': False,
 'is_cups_class': False}
Page 4 (Check PPD sanity):
{'cups_printer_ppd_defaults': {u'C0L0': {u'StpInkType': u'CMYK'},
                               u'C1L0': {u'StpBrightness': u'None',
                                         u'StpColorCorrection': u'None',
                                         u'StpContrast': u'None',
                                         u'StpFineBrightness': u'None',
                                         u'StpFineContrast': u'None',
                                         u'StpFineSaturation': u'None',
                                         u'StpImageType': u'TextGraphics',
                                         u'StpSaturation': u'None'},
                               u'C1L1': {u'StpBlackDensity': u'None',
                                         u'StpCyanDensity': u'None',
                                         u'StpDensity': u'None',
                                         u'StpDitherAlgorithm': u'None',
                                         u'StpFineBlackDensity': u'None',
                                         u'StpFineCyanDensity': u'None',
                                         u'StpFineDensity': u'None',
                                         u'StpFineMagentaDensity': u'None',
                                         u'StpFineYellowDensity': u'None',
                                         u'StpMagentaDensity': u'None',
                                         u'StpYellowDensity': u'None'},
                               u'C1L2': {u'StpBlackGamma': u'None',
                                         u'StpCyanBalance': u'None',
                                         u'StpCyanGamma': u'None',
                                         u'StpFineBlackGamma': u'None',
                                         u'StpFineCyanBalance': u'None',
                                         u'StpFineCyanGamma': u'None',
                                         u'StpFineGamma': u'None',
                                         u'StpFineMagentaBalance': u'None',
                                         u'StpFineMagentaGamma': u'None',
                                         u'StpFineYellowBalance': u'None',
                                         u'StpFineYellowGamma': u'None',
                                         u'StpGamma': u'None',
                                         u'StpMagentaBalance': u'None',
                                         u'StpMagentaGamma': u'None',
                                         u'StpYellowBalance': u'None',
                                         u'StpYellowGamma': u'None'},
                               u'C1L4': {u'StpLinearContrast': u'False'},
                               u'C1L5': {u'StpBlackTrans': u'None',
                                         u'StpFineBlackTrans': u'None',
                                         u'StpFineGCRLower': u'None',
                                         u'StpFineGCRUpper': u'None',
                                         u'StpFineInkLimit': u'None',
                                         u'StpFineLightCyanTrans': u'None',
                                         u'StpFineLightMagentaTrans': u'None',
                                         u'StpFineLightYellowTrans': u'None',
                                         u'StpGCRLower': u'None',
                                         u'StpGCRUpper': u'None',
                                         u'StpInkLimit': u'None',
                                         u'StpLightCyanTrans': u'None',
                                         u'StpLightMagentaTrans': u'None',
                                         u'StpLightYellowTrans': u'None'},
                               u'General': {u'ColorModel': u'RGB',
                                            u'Duplex': u'None',
                                            u'InputSlot': u'SelectKey',
                                            u'MediaType': u'Plain',
                                            u'PageRegion': u'Letter',
                                            u'PageSize': u'Letter',
                                            u'Resolution': u'601x600dpi',
                                            u'StpColorPrecision': u'Normal',
                                            u'StpQuality': u'Standard',
                                            u'StpiShrinkOutput': u'Shrink'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 5 (Local or remote?):
{'printer_is_remote': False}
Page 6 (Printer state reasons):
{'printer-state-message': u'Printing page 1, 7%',
 'printer-state-reasons': [u'connecting-to-device']}
Page 7 (Error log checkpoint):
{'cups_server_settings': {'DefaultAuthType': 'Basic',
                          'SystemGroup': 'lpadmin',
                          '_debug_logging': '1',
                          '_remote_admin': '1',
                          '_remote_any': '1',
                          '_remote_printers': '1',
                          '_share_printers': '1',
                          '_user_cancel_any': '1'},
 'error_log_checkpoint': 221126L}
Page 8 (Print test page):
{'test_page_job_status': [(False,
                           5,
                           'Canon-PIXMA-iP5200',
                           'Test Page',
                           'Processing',
                           None)],
 'test_page_successful': False}
Page 9 (Error log fetch):
{'error_log': ['D [15/May/2009:22:24:05 +0100] cupsdReadClient: 18 POST / HTTP/1.1',
               'D [15/May/2009:22:24:05 +0100] cupsdAuthorize: No authentication data provided.',
               'D [15/May/2009:22:24:05 +0100] Get-Jobs ipp://localhost/printers/',
               'D [15/May/2009:22:24:05 +0100] cupsdProcessIPPRequest: 18 status_code=0 (successful-ok)',
               'D [15/May/2009:22:24:05 +0100] cupsdReadClient: 18 POST / HTTP/1.1',
               'D [15/May/2009:22:24:05 +0100] cupsdAuthorize: No authentication data provided.',
               'D [15/May/2009:22:24:05 +0100] Get-Jobs ipp://localhost/printers/',
               'D [15/May/2009:22:24:05 +0100] [Job 4] Loading attributes...',
               'D [15/May/2009:22:24:05 +0100] cupsdProcessIPPRequest: 18 status_code=0 (successful-ok)',
               'D [15/May/2009:22:24:05 +0100] cupsdReadClient: 18 POST / HTTP/1.1',
               'D [15/May/2009:22:24:05 +0100] cupsdAuthorize: No authentication data provided.',
               'D [15/May/2009:22:24:05 +0100] Create-Printer-Subscription /',
               'D [15/May/2009:22:24:05 +0100] cupsdCreateSubscription(con=0xb94f50f8(18), uri="/")',
               'D [15/May/2009:22:24:05 +0100] pullmethod="ippget"',
               'D [15/May/2009:22:24:05 +0100] notify-lease-duration=86400',
               'D [15/May/2009:22:24:05 +0100] notify-time-interval=0',
               'D [15/May/2009:22:24:05 +0100] cupsdAddSubscription(mask=17800, dest=(nil)(), job=(nil)(0), uri="(null)")',
               'D [15/May/2009:22:24:05 +0100] Added subscription 27 for server',
               'I [15/May/2009:22:24:05 +0100] Saving subscriptions.conf...',
               'D [15/May/2009:22:24:05 +0100] cupsdProcessIPPRequest: 18 status_code=0 (successful-ok)',
               'D [15/May/2009:22:24:06 +0100] cupsdReadClient: 18 POST / HTTP/1.1',
               'D [15/May/2009:22:24:06 +0100] cupsdAuthorize: No authentication data provided.',
               'D [15/May/2009:22:24:06 +0100] Get-Notifications /',
               'D [15/May/2009:22:24:06 +0100] cupsdIsAuthorized: requesting-user-name="cs"',
               'D [15/May/2009:22:24:06 +0100] cupsdProcessIPPRequest: 18 status_code=0 (successful-ok)',
               'D [15/May/2009:22:24:20 +0100] Report: clients=9',
               'D [15/May/2009:22:24:20 +0100] Report: jobs=2',
               'D [15/May/2009:22:24:20 +0100] Report: jobs-active=1',
               'D [15/May/2009:22:24:20 +0100] Report: printers=1',
               'D [15/May/2009:22:24:20 +0100] Report: printers-implicit=0',
               'D [15/May/2009:22:24:20 +0100] Report: stringpool-string-count=3317',
               'D [15/May/2009:22:24:20 +0100] Report: stringpool-alloc-bytes=10888',
               'D [15/May/2009:22:24:20 +0100] Report: stringpool-total-bytes=76848',
               'D [15/May/2009:22:24:21 +0100] cupsdReadClient: 18 POST / HTTP/1.1',
               'D [15/May/2009:22:24:21 +0100] cupsdAuthorize: No authentication data provided.',
               'D [15/May/2009:22:24:21 +0100] Cancel-Subscription /',
               'D [15/May/2009:22:24:21 +0100] cupsdIsAuthorized: requesting-user-name="cs"',
               'I [15/May/2009:22:24:21 +0100] Saving subscriptions.conf...',
               'D [15/May/2009:22:24:21 +0100] cupsdProcessIPPRequest: 18 status_code=0 (successful-ok)',
               'D [15/May/2009:22:24:21 +0100] cupsdAcceptClient: 26 from localhost (Domain)',
               'D [15/May/2009:22:24:21 +0100] cupsdReadClient: 26 GET /admin/log/error_log HTTP/1.1',
               'D [15/May/2009:22:24:21 +0100] cupsdAuthorize: No authentication data provided.']}
Page 10 (Locale issues):
{'printer_page_size': u'Letter',
 'system_locale_lang': None,
 'user_locale_ctype': 'en_US',
 'user_locale_messages': 'en_US'}

Revision history for this message

Adom (adomj) wrote on 2018-10-17:

#23

I am using hp laptop for a long time. I have faced the same issue with a printer that is the connection problem. A few days ago my friend told me to visit https://hpetechnicalsupportnumber.com/hp-customer-care-number/ So, I have visited for the same issue and my issue gets resolved quickly. Thanks to them. You can also visit for the proper solution.

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Ubuntucups package

Printer not connected

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cups package