HP1020 Laserjet printer ceased to function from one bootup to next

[ethayer]

Binary package hint: firefox-3.0

This seems to be an Ubuntu-related problem; printing from Evolution mail does not work, neither does the test print page work from System-Admin-Printing-printtestpage menu. No error messages given, print job appears to be sent to printer OK, printer however does not respond. I have rebooted several times, turned power on and off to printer, and followed the usual hardware debugging steps.

FYI Same error occurred a few months ago when someone uploaded a reduced-size CUPS database with a Hardy Heron-wide update, however that was fixed within a couple weeks when someone else uploaded a more complete version of CUPS. I am sorry to say I am not proficient enough in Linux/Ubuntu/Hardy Heron to find, compare and correct versions of CUPS. I just hit that "update" button when it flashes at me. (Rank Linux beginner, here.)

I suppose I will switch my printer's cable back to our Windows machine, and print from that until I get some feedback on the problem - or see something like a CUPS update come through.

Thanks for everyone's hard work on Ubuntu! I am both impressed and grateful. :)
Emily Thayer

ProblemType: Bug
Architecture: i386
Date: Wed Dec 31 13:18:44 2008
DistroRelease: Ubuntu 8.04
Package: firefox-3.0 3.0.5+nobinonly-0ubuntu0.8.04.1
PackageArchitecture: i386
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.24-22-generic i686

[Micah Gersten (micahg)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Unfortunately we can't fix it without more information.

Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.

[Micah Gersten (micahg)]

We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks!

Please include the information requested at https://wiki.ubuntu.com/DebuggingPrintingProblems as separate attachments.