No working printers available after upgrading from 23.10 to 24.04

[Thomas Schweikle]

After upgrading from Ubuntu 23.10 to 24.04 all printers are non functional. They can be pinged, printing seems to work, but nothing gets printed.

Trying to connect to cups by https://localhost:631 connects, displays the entry page, but non of the links given works. All give back: "Not found".

Looks like cups is not installed in a useful way making it work as expected.

ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: cups-common 2.4.7-1.2ubuntu7
ProcVersionSignature: Ubuntu 6.8.0-31.31-generic 6.8.1
Uname: Linux 6.8.0-31-generic x86_64
NonfreeKernelModules: zfs
ApportVersion: 2.28.1-0ubuntu3
Architecture: amd64
CasperMD5CheckResult: pass
Date: Sun May 26 21:36:32 2024
Dependencies:

InstallationDate: Installed on 2021-05-31 (1091 days ago)
InstallationMedia: Xubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420)
Lpstat:
 device for HL-1430-series: usb://Brother/HL-1430%20series
 device for Kyocera_FS-1300D_FS-1300D: dnssd://mir._pdl-datastream._tcp.local/
MachineType: LENOVO 20BWS33U00
PackageArchitecture: all
Papersize: a4
PpdFiles:
 Kyocera_FS-1300D_FS-1300D: Kyocera FS-1200
 HL-1430-series: Brother HL-1430 Foomatic/hl1250 (recommended)
ProcKernelCmdLine: BOOT_IMAGE=/BOOT/ubuntu_jou8br@/vmlinuz-6.8.0-31-generic root=ZFS=rpool/ROOT/ubuntu_jou8br ro quiet splash vt.handoff=1
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/14/2019
dmi.bios.release: 1.37
dmi.bios.vendor: LENOVO
dmi.bios.version: JBET73WW (1.37 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BWS33U00
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.ec.firmware.release: 1.4
dmi.modalias: dmi:bvnLENOVO:bvrJBET73WW(1.37):bd08/14/2019:br1.37:efr1.4:svnLENOVO:pn20BWS33U00:pvrThinkPadT450s:rvnLENOVO:rn20BWS33U00:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNone:skuLENOVO_MT_20BW_BU_Think_FM_ThinkPadT450s:
dmi.product.family: ThinkPad T450s
dmi.product.name: 20BWS33U00
dmi.product.sku: LENOVO_MT_20BW_BU_Think_FM_ThinkPad T450s
dmi.product.version: ThinkPad T450s
dmi.sys.vendor: LENOVO

[Sebastien Bacher (seb128)]

Thank you for your bug report. What's the output of

$ dpkg -l | grep cups

on your system?

The cups log attached to the report has errors like

Datei \"/usr/lib/cups/filter/commandtops\" nicht verfügbar: No such file or directory
Datei \"/usr/lib/cups/cgi-bin/help.cgi\" nicht verfügbar: No such file or directory
Datei \"/usr/lib/cups/cgi-bin/admin.cgi\" nicht verfügbar: No such file or directory

Which suggests cups and cups-core-drivers aren't installed?

you might want to
$ sudo apt install ubuntu-desktop^

to ensure you are not missing any of the standard desktop components