printer cannon pixma mg2570s not printing color but only black and white

Bug #1975867 reported by Anjan Bora
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
cups (Ubuntu)
New
Undecided
Unassigned

Bug Description

My printer is Canon Pixma MG2570S not printing color. I checked every options, even then no result. I have installed driver cnijfilter-mg2500serie and even cups-backend-bjnp. More than that when I run command ink -p usb it crashes.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: cups-daemon 2.4.1op1-1ubuntu4
ProcVersionSignature: Ubuntu 5.15.0-33.34-generic 5.15.30
Uname: Linux 5.15.0-33-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.1
Architecture: amd64
CasperMD5CheckResult: pass
CupsErrorLog:
 W [27/May/2022:00:07:57 +0530] Printer drivers are deprecated and will stop working in a future version of CUPS. See https://github.com/OpenPrinting/cups/issues/103
 W [27/May/2022:00:08:11 +0530] CreateProfile failed: org.freedesktop.DBus.Error.NoReply:Did not receive a reply. Possible causes include: the remote application did not send a reply, the message bus security policy blocked the reply, the reply timeout expired, or the network connection was broken.
 W [27/May/2022:00:30:10 +0530] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'MG2500-Gray..\' already exists
 W [27/May/2022:00:30:10 +0530] CreateProfile failed: org.freedesktop.ColorManager.AlreadyExists:profile id \'MG2500-RGB..\' already exists
Date: Fri May 27 00:39:38 2022
ExecutablePath: /usr/sbin/cupsd
InstallationDate: Installed on 2022-04-26 (30 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419)
Lpstat: device for MG2500: usb://Canon/MG2500%20series?serial=815254&interface=1
MachineType: ASUSTeK COMPUTER INC. X541NA
Papersize: a4
PpdFiles: MG2500: Canon MG2500 series - CUPS+Gutenprint v5.3.3
ProcAttrCurrent: /usr/sbin/cupsd (enforce)
ProcEnviron:
 LANG=en_IN
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-33-generic root=/dev/mapper/vgubuntu-root ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/25/2017
dmi.bios.release: 5.12
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X541NA.309
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X541NA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX541NA.309:bd05/25/2017:br5.12:svnASUSTeKCOMPUTERINC.:pnX541NA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX541NA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
dmi.product.family: X
dmi.product.name: X541NA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

Revision history for this message
Anjan Bora (anjbora) wrote :
Revision history for this message
Graeme Hewson (ghewson) wrote :

I believe this is a duplicate of bug 1971242.

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