Printer rarely actually prints after processing the file.

[Brittany Dunlap]

My printer is a Brother HL-L2320D laser printer connected via USB with no option for wifi-printing as it's not supported by this printer. It is connected via a USB 3.0 port on my laptop. I'm logged in via regular user, not admin. It is odd that it acts as though it's going to print, then when it's done processing it just disappears from the print que as if the print has been completed. This isn't specific to my Brother printer. I also had this problem with an HP printer prior to replacing the old HP printer. I had this happen in Lubuntu and also in Ubuntu.

Description: Ubuntu 20.04.3 LTS
Release: 20.04

cups:
  Installed: 2.3.1-9ubuntu1.1
  Candidate: 2.3.1-9ubuntu1.1
  Version table:
 *** 2.3.1-9ubuntu1.1 500
        500 http://us.archive.ubuntu.com/ubuntu focal-updates/main amd64 Packages
        500 http://security.ubuntu.com/ubuntu focal-security/main amd64 Packages
        100 /var/lib/dpkg/status
     2.3.1-9ubuntu1 500
        500 http://us.archive.ubuntu.com/ubuntu focal/main amd64 Packages

I expected my files to print, but they didn't. I did successfully print two of the 6 documents, but what's different about them versus the others, I have no idea. I tried printing via Eye of MATE (which was the default program to open some of the files), and I tried printing them via Firefox, and another file via Libre Office Writer. LO Writer won't print. Eye of Mate won't print. Firefox won't print.

I restarted cups via the terminal with "service cups restart" and tried printing via Eye of MATE. It didn't work. I then tried to print via LO Writer. Of the six page document, only the first page printed. What the heck is going on? I then exported that Writer document (which was saved both as .odt and as .docx (neither would print properly or at all) as PDF and opened that with Atril Document Viewer, and it also wouldn't print. It acted like it was processing then disappeared from the Document Printer Status window as if it had completed. Clicking the checkbox it appears as though it was completed.

I've never had so many problems trying to print before. I know it's not specific to HP printers, because it's my current printer that's behaving the same way as my old HP and this is Brother.

I hoped restarting cups again would fix it, it has not.

Switching to a USB 2.0 port didn't resolve the problem.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: cups 2.3.1-9ubuntu1.1
ProcVersionSignature: Ubuntu 5.13.0-30.33~20.04.1-generic 5.13.19
Uname: Linux 5.13.0-30-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
CasperMD5CheckResult: skip
CupsErrorLog:

CurrentDesktop: MATE
Date: Fri Feb 25 09:54:20 2022
InstallationDate: Installed on 2022-01-06 (50 days ago)
InstallationMedia: Ubuntu-MATE 20.04.3 LTS "Focal Fossa" - Release amd64 (20210819.1)
Lpstat: device for HL-L2320D-series: usb://Brother/HL-L2320D%20series?serial=U63877M0N488610
MachineType: Acer Aspire R5-471T
Papersize: letter
PpdFiles: Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/HL-L2320D-series.ppd'] failed with exit code 2: grep: /etc/cups/ppd/HL-L2320D-series.ppd: Permission denied
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-30-generic root=UUID=f217636e-4924-4eb3-8c0e-bde536732ded ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/07/2018
dmi.bios.release: 1.13
dmi.bios.vendor: Acer
dmi.bios.version: V1.13
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Luffy
dmi.board.vendor: Acer
dmi.board.version: V1.13
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 1.9
dmi.modalias: dmi:bvnAcer:bvrV1.13:bd03/07/2018:br1.13:efr1.9:svnAcer:pnAspireR5-471T:pvrV1.13:rvnAcer:rnLuffy:rvrV1.13:cvnAcer:ct10:cvrChassisVersion:skuAspireR5-471T_105A_1.13:
dmi.product.family: SKL
dmi.product.name: Aspire R5-471T
dmi.product.sku: Aspire R5-471T_105A_1.13
dmi.product.version: V1.13
dmi.sys.vendor: Acer